Customer: “Do I have signal where I live?”

Me: “I would be happy to check for you. What is your city and state?”

Customer: “I live in Alamb-ma.”

Me: “What is the zip code where you live in Alabama?”

Customer: *gives me a zip code*

Me: “That zip code is a Georgia location. You wanted coverage for Alabama, correct?”

Customer: “Yes, but I don’t know the zip code, so I made one up.”

Me: “That’s fine. Let’s try searching by city name instead.”

Customer: “It begins with T-A-L-L…but…I don’t know the letters after that.”

Me: “Why don’t I just pull up the map for the entire state for you…”