Tall-Size Steps Towards Venti-Size Change

(A regular customer comes through the drive-thru. She’s a difficult person to deal with and we have a new barista on bar tonight.)

Customer: “My usual, please.”

(I take her money and keep an eye on our new barista while he makes her tricky drink. He makes it just right. When the barista hands it over to me, she pulls a face suddenly.)

Customer: “Who’s THAT?”

Me: “Oh, that’s [Name], our newest barista! He took extra care with your drink tonight. I was watching.”

(I had been watching him make it and knew it was perfect. She then took a sip and made a face.)

Customer: “Too sweet! Honey, could YOU just make it for me? YOU always get it right.”

Me: “Sure.”

(I go to the bar and pretend to make things next to the new guy, who is really making her drink. Then I walk over and hand the new barista-made beverage out to her.)

Customer: *sipping* “Mmm! PERFECT! I knew YOU wouldn’t let me down!”

Me: “Actually, [Name] made that one, too. I just kept an extra eye on him to make sure it was absolutely perfect, and now he knows exactly how to do it for next time, too!”

Customer: “….uh… well…it IS a little OFF, but I’ll let it slide this time.”

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