Talking Turkey Results In Mass Deviations
Customer: “I want a turkey, but I’m not sure how large.”
Me: “Well, how many people are you having over?”
Customer: “I don’t know. Maybe seven.”
Me: “How about a ten to twelve pound turkey?”
Customer: “Oh, that’s too small.”
Me: “Well, then how about a twelve to fourteen pound turkey?”
Customer: “Oh, that’s too big.”
(We go back and forth like this for ten minutes or so until the customer decides on a fourteen pound turkey. The customer behind her asks for and gets an 18 pound turkey which has a $10 off sticker on it.)
Customer: “How come that turkey’s $10 off? I want $10 off for my turkey.”
Me: “Ma’am, that’s for turkeys that are at least sixteen pounds. Turkeys less than sixteen pounds are $5 off.”
Customer: “I don’t want a turkey that’s that big. Don’t you have a sixteen pound turkey that’s only fourteen pounds?”



