Taking The I Out Of Identity
Cellphone Store | Lima, OH, USA
(I am at the front door at my store greeting customers when a customer comes in. I remember helping him activate a warranty
replacement phone I ordered for him the previous week. Keep in mind that I am a white guy.)
Customer: “Is that black guy here today?”
Me: “You know his name?”
Customer: “Is [my name] here?”
Me: “That’s me.”
Customer: “You sure?”
Me: “Uh, yes.”
Customer: “Huh. You sure that’s you?”
Me: “Yes, sir. I check every morning.”



