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    Taking The Credit And The Blame

    | Sydney, NSW, Australia | Extra Stupid, Money, Technology

    (I work in a newsagent that sells prepaid credit for mobile phones. The computer that prints out an individualised code to redeem the credit is unable to perform refunds so it is important that our staff triple checks the transaction before we hit the final OKAY. Sometimes customers would find this a little irritating. It was especially important because two of the different phone companies you could buy credit with had similar names. One was one of the major phone companies in Australia, the other very rarely purchased.)

    Me: “Sir, I would just like to confirm that you would like to purchase $30 credit to use with your [Less Popular Brand] phone company.”

    Customer: “For the last time, yes. How many times do you have to ask me?”

    Me: “I do apologise, sir, but we are required to ask twice per transaction because I cannot give you a refund if you change your mind. I have asked you a third time to be extra careful because you have ordered the [Less Popular Brand] which people often misread as the [Popular Brand] one.”

    Customer: “It is absolutely right. It is 100% definitely the [Less Popular Brand].”

    (I complete the transaction and wish him a wonderful afternoon with a large grin, despite his grumpy attitude. Half an hour later, he storms back into the store, demanding to talk to my manager.)

    Customer: “This d*** b**** sold me the wrong f****** credit! I want a refund! I am going to buy my credit card from the other f****** newsagent in the shopping centre!”

    (He continued to rant for another ten minutes before my manager realised it wasn’t worth the hassle and gave him a refund. Note: he did go to the other newsagent to buy his phone credit but I don’t think he realised it was the same franchise, with the same owners.)