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    Taking Charge Of The Charges

    | Ottawa, ON, Canada |

    Me: “Hi. Thank you for calling [bank]. How can I help you today?”

    Caller: “I never received my statement this month! You are just sitting on it and waiting for me to be late! You want to rack up my rate and screw me over! You are even billing me for stuff I never bought!”

    Me: “Sir, what charge are you referring to?”

    Caller: “This one by [company].”

    Me: “I’m sorry, sir. I’m reviewing your account and I don’t see that charge on there.”

    Caller: “Are you stupid? I see it right here black and white! Are you calling me a liar?”

    Me: “No, sir. I do apologize. I’m just not able to see the charge you are referring to. Are you looking at the statement with that charge on it?”

    Caller: “Yes!”

    Me: “Okay, so I’m going to pull up the statement you’re looking at, so I can see what you see. Is it the statement that says from this month to this month?”

    Caller: “Yes!”

    Me: “And it has this balance at the top, and this transaction and this transaction on these dates?”

    Caller: “Yes!”

    Me: “Well, sir. I do see the charge here from [company]. It is showing as an escort service. It seems to be from the same company you always use. They just changed the way the name appears on the bill. Also, the statement in your hand is the one you just told me you never received. As we have now established you did in fact receive it, when can we expect the payment to be coming in?”

    Caller: *click*