Customer: “I bought this heat gun a month and a half ago. I don’t have a receipt. I just want an exchange.”

Me: “You bought this a month and a half ago? About early June?”

Customer: “Yes. I just want an exchange.”

Me: *double checks computer* “Sir, we discontinued this almost a year ago. We sold our last one this past October.”

Customer: “Maybe it was a little longer than a month and a half…”