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    Takes One To Serve One

    | CA, USA |

    Worker: “Thank you for calling [insurance company]. My name is [name]. How may I help you today?”

    Me: “Hi, my name is [full name]. I went online to get a quote from your company yesterday, and I would like to get my car insurance through you guys. My confirmation number is [number].”

    Worker: “Great! I can help set that up for you. Could I have your name and the last four numbers of your social security number?”

    (I repeat my name, not even thinking about it, and my social.)

    Worker: “Oh, wow, now I feel stupid. You already gave me your name! Wait… you didn’t get upset or anything; you just went along with the program.”

    Me: *laughs* “Yeah, I guess I didn’t even think anything of it.”

    Worker: “Well, I appreciate it. Most customers would have been upset, claiming I didn’t listen or whatever. Okay, next question: what is your area of employment?”

    Me: “I’m a customer service representative.”

    Worker: “Ah, no wonder.”