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    Takeout The Decision Making Process

    | Melbourne, Australia | Crazy Requests, Food & Drink

    (I’m a new waiter and I’m alone during an afternoon shift when a customer calls.)

    Customer: “I’m [name]. I’d like to order my usual for takeaway.”

    Me: “I’m sorry, sir, I’m new. Could you tell me what you would like to order?”

    Customer: “My usual.”

    Me: “I don’t know what that is, sir.”

    Customer: “Just tell the kitchen that it’s for [name]. They’ll know what it is.”

    Me: “Okay, but just in case they don’t know, could you tell me what your usual is?”

    Customer: “Oh, they’ll know, I’m a regular.”

    (He hangs up. Fifteen minutes later a man turns up in the restaurant.)

    Customer: “I’m [name]. I ordered my usual over the phone.”

    Me: “I’m sorry sir, the kitchen staff don’t know what your usual is so they weren’t able to make it.”

    Customer: “But I’m a regular! They know who I am.”

    Me: “They don’t. They cook whatever we tell them to cook. They never interact with the customers. If you would like to tell me what your usual is I could place your order.”

    Customer: “Never mind.”

    (Customer leaves. Later, I tell the manager what happened. The manager laughs and says that that particular customer always orders his usual which is whatever dish the staff member chooses for him.)