(Note: I have been trying to help a caller get logged into our website for 20 minutes, but she keeps mistyping her username.)

Me: “Alright, let’s try this again. Remember that your username is ******. So, try it again and I’ll wait for you to type.”

Caller: “Okay, I’ll try it again. Just give me a minute to type.”

(For a few minutes, there is silence. Then, I hear her get up, walk away from the phone, and begin to punch what sounds like microwave buttons. Soon afterwards, I hear popcorn popping.)

Me: *confused* “Are you still trying to enter your username?”

Caller: “Oh! Are we still trying to get me logged in? I thought we were just chatting now, and I thought I would make myself a snack!”