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  • Take A Swipe At Reading

    | Raleigh, NC, USA | At The Checkout, Extra Stupid, Technology

    (The card reader in my store is a little different, in that it asks you to select credit or debit before you swipe. It is much more intuitive than most, and the machine gives very explicit instructions, but it still trips people up. The following happens at least 10 times a day.)

    Me: “Your total is [total]. Go ahead and select credit or debit on the screen first, and then swipe.”

    Customer: “Credit.” *swipes card*

    Me: “You’ll need to hit the credit button first, and then you can swipe.”

    Customer: *swipes card*

    Me: “Ma’am, if you’re using credit, you’ll need to hit the blue button on the screen. After you do that, you can swipe your card.”

    Customer: *hits button on screen*

    (Screen now reads, in large letters, PLEASE SWIPE CARD.)

    Customer: *stares blankly at screen*

    Me: “Ma’am… swipe your card now.”

    Customer: *swipes card* “Why is it asking for a PIN? This doesn’t have a PIN, it’s a credit card! Why doesn’t your machine work?!”

    Me: “It’s asking for a PIN, because you hit the green debit button instead of the blue credit button. Hit CANCEL, and we can start this again…”