Featured Story:
  • Gave Them A Rude Awakening
    (1,763 thumbs up)
  • February Theme Of The Month: Hazardous Customers!
    Submit your story today!

    (Shop)lifted To A Less Aggressive State

    | Columbus, OH, USA | Bizarre, Criminal/Illegal

    (It is back when major video rental chains are still in business. We have a regular known shoplifter hit us and neighboring stores recently, and he walks in to my store. It is a Saturday night, and we are slammed, so before I can go and watch him, he is already trying to go out our entrance door, which lacks sensors.)

    Me: “Sir, you need to go out the exit. That’s an entrance-only.”

    Shoplifter: “I just have to run to my car and get my wallet…”

    Me: “Okay, but you need—”

    (And with that, he is gone out the door. Luckily, I’m not the only manager on tonight.)

    Me: *to coworker* “I’m gonna take a smoke break real fast.”

    (I proceed to walk out to the parking lot, which is huge because it is in a shopping center. I see the man and start following him.)

    Me: “Man, it is a nice night tonight, don’t you think?”

    (He doesn’t respond, but I continue to try and chat while following him. Suddenly he starts jogging, and I follow. He then starts throwing carts in my way as I run behind him. After another few minutes, he stops, turns around, and pulls back his fist! I am not a muscular or tall guy, and I can only react instinctively, which is to shrug my shoulders, look at him, and say:)

    Me: “Really?”

    Shoplifter: *taken aback* “Well, what do we do now?”

    Me: “Well, if you drop all the stuff you have on you, I’ll be too busy picking it up to even see where you go…”

    (By this point, his getaway car was honking and yelling obscenities. After about thirty seconds, he opened up his jacket and dropped around $400 worth of pre-rented games. True to my word, I took my time getting them as he took off. Later, I get scolded by my manager for going after them and potentially getting hurt, but she laughed about how my reaction was enough to shock the shoplifter out of his aggressive state. Needless to say, he never came back after that.)

    The Customers We Dill With

    | Pittsburgh, PA, USA | Crazy Requests

    (A customer comes in the door and heads straight over to me.)

    Customer: “Excuse me, do you all sell pickles?”

    Me: “Uh, I’m sorry… do we sell what?”

    Customer: “Pickles.”

    Me: “Uh… no, we do not.”

    Customer: “Darn. I coulda sworn you guys used to sell them here. Ah, well. Where are your blank cassette tapes?”

    Me: “Uh, we don’t sell those, either.”

    Customer: “Really? Well, what about batteries?”

    Me: “No.”

    Customer: “Greeting cards?”

    Me: “Sir, this is a video rental store.”

    Customer: “…So?”

    Like A Certain Bunny, He Just Keeps Going

    | Pennsylvania, USA |

    (I work at a movie rental store. One night, a strange man comes into my store and asks me a question.)

    Customer: *without making eye contact* “Do you guys have batteries?”

    Me: “No, I’m sorry but we don’t have batteries.”

    Customer: “Are you sure? ‘Cause…uh…I was sure you guys had batteries.”

    Me: “Yeah, I’m sure we don’t have batteries.”

    Customer: “I could have sworn you guys carried batteries.”

    Me: “No batteries, sorry.”

    (For 5 minutes, he keeps asking me if I was sure that we didn’t carry batteries. He eventually leaves. A friend of mine who works at the store next to mine comes in about a half hour later.)

    Friend: “I just had the strangest conversation. Some guy came into my store, and kept asking us if we sold–”

    Me: “Batteries?”

    Friend: “Yeah! How did you know?”

    The Lonely And The Lonelier

    | Westmont, NJ, USA |

    (I manage a small video rental chain that is open 365 days a year, including Christmas.)

    Customer: “I can’t believe you’re open on Christmas. Who rents movies on Christmas?”

    Me: “You’re here…”

    Customer: “But I’m renting video games. That’s different!”

    Takes One To Jim Crow One

    | San Jose, CA, USA | Bigotry, Top

    (I work at a movie rental store. Sometimes we have deaf customers. I know some conversational ASL and can usually communicate with the deaf community just fine. A woman and her daughter walk up with a note and place it on the counter and point to it repeatedly.)

    Note: “We’re looking for two movies that came out last Tuesday.”

    Me: *in ASL* “Hello, yes, what movies?”

    Customer, to daughter: “Why does he think I’m deaf?”

    Me: “Oh, I’m sorry! Usually our deaf customers write notes to us.”

    Customer: “That’s ridiculous! How dare you just assume I’m disabled! It’s ridiculous!”

    Me: “I’m terribly sorry. May I ask why you gave me a note instead of asking me verbally?”

    Customer: “You’re Asian! How was I supposed to know you knew my language?!”

    Page 1/3123