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  • Had It Up To Their Neck With Bad Customers
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    Missed The Magic Of The Magic Kingdom

    | Fayetteville, NC, USA | At The Checkout, Extra Stupid, Movies & TV, Religion

    (A customer comes up to the till and hands me a bunch of DVDs. We have to up-sell, for obvious reasons.)

    Me: “I see you are getting a bunch of Disney movies. Did you know the newest Harry Potter just came out? We do have some copies on the shelf.”

    Customer: “I’m not even going to touch that anti-Christ movie! Any movie that delves into magic is Satan’s movies!”

    (I look down at the movies being rented and finish the transaction with no more chit-chatting.)

    Me: “Enjoy The Little Mermaid, and Beauty and the Beast! Have a nice day!”

    Didn’t Do Math At Hogwarts

    | Charlotte, NC, USA | Books & Reading, Extra Stupid, Geeks Rule, Movies & TV

    (A customer is renting ‘Harry Potter: Harry Potter and the Deathly Hallows: Part 2.’)

    Customer: “Have you watched this?”

    Me: “Yes, but I found the books to be much better.”

    Customer: “How can you like the work of some lazy author?”

    Me: “Huh?”

    Customer: “There are eight movies, but only seven books. The author got lazy and wrapped everything up in seven books instead of writing eight!”

    The Nation’s Reading Is A Blockbuster Problem

    | Tampa, FL, USA | Crazy Requests, Extra Stupid, Movies & TV, Themed Giveaway

    (I am working the register at our store and getting ready to ring up a customer’s rentals. When I pull up her account I notice she has some late fees from her previous rentals.)

    Me: “Okay, ma’am. It looks like you have a balance of $8.54 from your previous rentals that we need to take care of.”

    Customer: “That’s not possible. I brought ALL of my movies back on time!”

    Me: “All right. Give me a moment to look at you account history to see what happened.”

    (This takes just a couple of seconds, but the customer has already started to complain about me wasting her time.)

    Me: “Okay, ma’am. I’ve found the problem. You checked out three movies that had a five-day term, and two new releases that were one-day rentals. You kept the one-day rentals out an extra day which is where the late fee came from.”

    Customer: “Well, somebody should have explained that to me when I rented them! How was I supposed to know they were one-day rentals?!”

    Me: “While I concede that it is possible that one our staff forgot to mention it to you, ma’am, the rental terms are clearly marked on the price sticker on the movie, on the receipt, and on signs everywhere throughout the store.”

    Customer: “You actually expect your customers to read!? No wonder you’ve had to close so many stores!”

    Worst Sequel Ever

    | Kitchener, ON, Canada | Funny Names, Movies & TV

    (A customer rushes in, looking flustered.)

    Customer: “Excuse me! I need that new movie!”

    Me: “Which movie is that?”

    Customer: “Fury Avengers!”

    Me: “…I’m sorry? What’s the name?”

    Customer: “Fury Avengers! Fury Avengers! It just came out!”

    Me: “Who’s in the movie? I don’t seem to have anything called ‘Fury Avengers’ in our system.”

    Customer: “I don’t know who’s in it! It’s called Fury Avengers! Brendan Fury Avengers!”

    Me: *light bulb* “OH! Do you mean Furry Vengeance, with Brendan Fraser?”

    Customer: “Yes! Whatever it’s called!”

    Me: *sigh* “Right this way, sir.”

    Thinks He Is Customer Number One

    | Detroit, MI, USA | Bad Behavior, Movies & TV, Themed Giveaway, Top, Wild & Unruly

    (A customer comes in. While he is a regular, no one on staff cares for him, because he always acts like he should get special treatment.)

    Me: “Hi, [customer's name], how are you today?”

    Customer: “Fine, here’s your movies.”

    (He throws them on the counter, and they scatter everywhere. I start picking them up.)

    Me: “These movies didn’t come from here. In fact they aren’t even from another one of the stores in our chain, but a completely different one.”

    Customer: “What do you mean? So I can’t return them here?”

    Me: “No, you’ll have to take them back to [competitor].”

    Customer: “I don’t see why! Don’t you know how much money I spend here?”

    Me: “Actually, I do know you’re in here quite often, but I still can’t take movies from [competitor].”

    (He argues with me for a while, and I try to calmly explain why I cannot take his movies. He continues to be belligerent, and knocks over other things that we have sitting on the counter.)

    Me: “Sir, I am going to have to ask you to leave.”

    Customer: “Fine! I’m leaving and taking my business elsewhere!”

    (As I watch him leave the store, instead of heading toward his car, he goes around to the part of the building facing the road and proceeds to urinate all over the windows. The entire store has huge windows, so after all the ruckus he caused, my staff and our customers in the store all see this. Everyone is in shock over this display. I start calling the police.)

    Me: “Yes, I would like to make a report on a man who exposed himself and urinated on our building… why yes, I do happen to have his name and his address…”


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