Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • The True Appliance Of Science
    (1,571 thumbs up)
  • August Theme Of The Month: We Are Closed!
    Submit your story today!

    Playing Games With Your Feelings

    | OR, USA | Bad Behavior, Theme Of The Month

    (I have only been working at the store for a few weeks. I also happen to be a slightly anxious person. Phone calls tend to stress me out, as I can’t really interpret tones of voice. A customer calls, and I answer.)

    Me: “Thank you for calling [name of store]. How can I help you today?”

    Caller: “Yeah, hi, are you releasing [popular upcoming game] early?”

    Me: *confused* “Um, we’re having a midnight release of that game, yes.”

    Caller: “No, no. I mean, you know how you guys get new games before the release date? Can you give it to me before the release date if I give you extra money?”

    Me: “Uh, no, sir, I can’t do something like that. That would be illegal.”

    Caller: “I don’t like your tone.”

    Me: “I’m sorry?”

    Caller: “There’s no reason for you to talk to me like a dumb f***.”

    Me: “I’m, I’m really sorry if I’ve offended yo—”

    Caller: “Is there someone else I can talk to?”

    Me: “Um, yes, sir. Let me get my coworker.”

    (I pass the phone to my coworker, who, though she is the senior employee, is younger than me, and generally very sweet and charming. I have never really seen her angry. She speaks to the customer for a few minutes, and then she puts the phone down.)

    Me: “Is everything okay?”

    Coworker: “What a jerk! He demanded to speak to the manager, and when I told him that the manager wasn’t in today, he said to tell you that you were a dumb c*** and a stupid b****!”

    Me: “Oh. Am I going to be in trouble?”

    Coworker: *smiles brightly* “Oh, honey, no! You did great! My only regret is that he hung up before I could tell him to f*** off!”

    Not Wii-motely Possible

    | CA, USA | Bad Behavior, Holidays, Theme Of The Month

    (It’s New Year’s Day at a popular gaming retail store. A disgruntled customer who appears to be a little caffeinated and twitchy walks up to the cashier, who also happens to be the assistant manager. He slams a Nintendo Wiimote in poor condition on the counter. Not only has it clearly been used, but it’s crusty and looks very unsanitary.)

    Customer: “Listen, I know you guys can’t give cash refunds without the receipt, but you’re going to have to do it. I’m the customer, so I’m right.”

    (The assistant manager remains silent and looks at the Wiimote, obviously hesitant to touch it.)

    Customer: “I used to work for [name of game shop] 10 years ago, so I know how things work! Give me my cash!”

    (My assistant manager looks to the cashier knowingly.)

    Customer: “If you want, I can call the manager and he’ll tell you to do it! Give me my cash now!”

    Assistant Manager: “You’re more than welcome to call the manager, but if you worked for [name of store] 10 years ago, then you should know things may have changed. The manager you used to know probably doesn’t even work for this chain anymore.”

    Customer: “Give me my f***ing cash!”

    Assistant Manager: “You just crossed the line by cussing, sir. There are children present. I’m going to have to ask you to leave.”

    Customer: “I’m the f***ing customer!”

    Assistant Manager: “Get out!”

    Customer: “F*** you! You guys are f***ing retards!”

    (The customer storms out of the store after grabbing his Wiimote.)

    Me: “Well, that’s one way to start of the New Year!”

    Assistant Manager: “Coming in here and cussing is not a good way to get what you want. I hadn’t even said ‘no’ yet. Although even if I could give him a cash refund for a ‘used’ controller, it was so crusty and disgusting that it looked like he dropped it in the toilet and then used it!”

    Forever Unatoned

    | Richmond, VA, USA | Bad Behavior, Criminal/Illegal, Family & Kids, Theme Of The Month, Top, Wild & Unruly

    (Being close to a bad part of town, we’d often get unruly kids with nothing better to do than to hang out in our store. It is usually the same group of kids, and they always happen to break something during every visit. After breaking a football game display (by cleverly playing football with it), we issue a permanent ban. The following takes place within a year. The next day…)

    10-year-old Gang Leader: “Why won’t you let us in?”

    Manager: “You keep breaking our stuff.”

    10-year-old Gang Leader: “F*** you! I’ll break what I want!”

    Manager: “And that’s why we banned you. Leave. Now.”

    (A week later…)

    10-year-old Gang Leader: “Let us in! We’ll be good!”

    Manager: “Not happening.”

    10-year-old Gang Leader: “Fine, this place sucks! We’ll go to the other store, then you’ll be happy!”

    Manager: “Will you buy something from there?”

    10-year-old Gang Leader: “No.”

    Manager: “Then I don’t care where you go.”

    (A month later…)

    10-year-old Gang Leader: “Hey man, it’s been a month. We’ve learned our lesson. Let us in or we’ll tell our parents!”

    Manager: “We have enough video surveillance saved of you guys to press charges. You really want to let your parents know about this?”

    (They leave silently. A few months later…)

    10-year-old Gang Leader: “Hey, I’m not sure if you heard, but the manager unbanned us!”

    Me: *calling their bluff* “He’s in the back, let me check.”

    (He actually had the day off. The gang runs away. Finally, a year goes by, and we haven’t seen or heard from the kids at all. When they show up, my manager is about to kick them out, when I interject.)

    Me: “Listen, I think these kids got the message that we’re serious. They haven’t bothered asking to be let in for a whole year, and here they are, politely asking to be let back in. Let’s give them a second chance!”

    Manager: “Fine, but they’re your responsibility.”

    Me: *to the kids* “Alright guys, it’s been a whole year, and I’d like to think you learned your lesson. I convinced the manager to let you in, but do anything bad again, and it’s back to being banned. Deal?”

    10-year-old Gang Leader: “Deal.” *he then drops his pants and flashes a group of adults*

    Me: “BANNED FOREVER, AGAIN!”

    Gotta Catch Them All Ages

    | Panama City Beach, FL, USA | Awesome Workers, Bigotry, Geeks Rule

    (I am at a game store to get a case for my new DSi I got for Christmas a few days ago. I see the case I want, but I’m too short to get it.)

    Employee: *reaches up and gets it for me* “Here you go, little lady.”

    Customer: “That for your kid, girl? You should be ashamed, having one at your age!”

    Employee: “Dude, she’s in here all the time, it’s for her. Now, [my name] need anything else?”

    Me: “I think I’ll look at the used games.”

    Customer: “Just a poor, single mother. Should be ashamed.”

    Cashier: “Sir, please stop harassing her.”

    Me: “Are the pre-orders for the new Pokèmon game out yet?”

    Employee: “Nope, not until—”

    Customer: “She must be a mother! What teenager plays Pokèmon?”

    Cashier: “Well, I’m thirty two and I play.”

    Employee: “Twenty-eight. Love Heart Gold and Soul Silver.”

    Me: “Twenty. I also play Epic Mickey. With my father. Who is right outside.”

    (I gesture out the window. My dad isn’t very strong, but he looks it, and is rather tall.)

    Customer: *leaves, embarassed*

    Cashier: “So, how did you like [game I bought in the summer] when you were abroad?”

    Me: “Epic. Thanks, guys.”

    Cashier: “You’re a regular, [my name]. Oh, hey, [employee] did you show her the new controller?”

    (It ended up being a good trip!)

    A Pricing One-Eighty On His 360

    | OH, USA | At The Checkout, Extra Stupid, Money

    (I am ringing up a customer purchasing a mildly anticipated videogame.)

    Me: “Before I start ringing these up, would you happen to have your [store name] rewards card with you?”

    Customer: “No, I don’t even have one! Those are just a way for you to get more money out of me!”

    Me: “Actually, we offer the basic version for free. If you would like to sign up now all you have to do is—”

    Customer: “I said no, godd*** it!”

    Me: “Alright, sir. No problem. I’ll just ring these up then.”

    (The customer is buying a used Xbox 360, and five or so games. It takes me a few minutes to grab the Xbox and games from the back, as the ones on display are empty to prevent theft.)

    Me: “Okay, would you like to put $10 down on a pre-order for any games?”

    Customer: “No! Just hurry it up!”

    Me: “Alright your total is $210.67.”

    Customer: “I told you earlier I only wanted to spend $200 on this.”

    Me: “I’m sorry, sir. You will have to put one of these games back or trade one for a cheaper one. The used versions are always cheaper and work just as well as the new ones.”

    Customer: “No, you don’t understand! I want to spend $200 on this stuff.”

    (This goes on for a few minute, until he finally decides to exchange one of the games for a cheaper one.)

    Me: “Alright your total is $183.43.”

    Customer: “Are you stupid?! I only want to spend $200!”

    Me: *gives up* “Okay, your total is now $200 dollars.”

    Customer: “Finally!”

    (He hands me the money, grabs his items, and leaves without his receipt. I felt it would be wrong to keep the money, so I gave about half off the price for the next nice customer.)


    Page 7/26First...56789...Last