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    Forever Unatoned

    | Richmond, VA, USA | Bad Behavior, Criminal/Illegal, Family & Kids, Themed Giveaway, Top, Wild & Unruly

    (Being close to a bad part of town, we’d often get unruly kids with nothing better to do than to hang out in our store. It is usually the same group of kids, and they always happen to break something during every visit. After breaking a football game display (by cleverly playing football with it), we issue a permanent ban. The following takes place within a year. The next day…)

    10-year-old Gang Leader: “Why won’t you let us in?”

    Manager: “You keep breaking our stuff.”

    10-year-old Gang Leader: “F*** you! I’ll break what I want!”

    Manager: “And that’s why we banned you. Leave. Now.”

    (A week later…)

    10-year-old Gang Leader: “Let us in! We’ll be good!”

    Manager: “Not happening.”

    10-year-old Gang Leader: “Fine, this place sucks! We’ll go to the other store, then you’ll be happy!”

    Manager: “Will you buy something from there?”

    10-year-old Gang Leader: “No.”

    Manager: “Then I don’t care where you go.”

    (A month later…)

    10-year-old Gang Leader: “Hey man, it’s been a month. We’ve learned our lesson. Let us in or we’ll tell our parents!”

    Manager: “We have enough video surveillance saved of you guys to press charges. You really want to let your parents know about this?”

    (They leave silently. A few months later…)

    10-year-old Gang Leader: “Hey, I’m not sure if you heard, but the manager unbanned us!”

    Me: *calling their bluff* “He’s in the back, let me check.”

    (He actually had the day off. The gang runs away. Finally, a year goes by, and we haven’t seen or heard from the kids at all. When they show up, my manager is about to kick them out, when I interject.)

    Me: “Listen, I think these kids got the message that we’re serious. They haven’t bothered asking to be let in for a whole year, and here they are, politely asking to be let back in. Let’s give them a second chance!”

    Manager: “Fine, but they’re your responsibility.”

    Me: *to the kids* “Alright guys, it’s been a whole year, and I’d like to think you learned your lesson. I convinced the manager to let you in, but do anything bad again, and it’s back to being banned. Deal?”

    10-year-old Gang Leader: “Deal.” *he then drops his pants and flashes a group of adults*

    Me: “BANNED FOREVER, AGAIN!”

    Gotta Catch Them All Ages

    | Panama City Beach, FL, USA | Awesome Workers, Bigotry, Geeks Rule

    (I am at a game store to get a case for my new DSi I got for Christmas a few days ago. I see the case I want, but I’m too short to get it.)

    Employee: *reaches up and gets it for me* “Here you go, little lady.”

    Customer: “That for your kid, girl? You should be ashamed, having one at your age!”

    Employee: “Dude, she’s in here all the time, it’s for her. Now, [my name] need anything else?”

    Me: “I think I’ll look at the used games.”

    Customer: “Just a poor, single mother. Should be ashamed.”

    Cashier: “Sir, please stop harassing her.”

    Me: “Are the pre-orders for the new Pokèmon game out yet?”

    Employee: “Nope, not until—”

    Customer: “She must be a mother! What teenager plays Pokèmon?”

    Cashier: “Well, I’m thirty two and I play.”

    Employee: “Twenty-eight. Love Heart Gold and Soul Silver.”

    Me: “Twenty. I also play Epic Mickey. With my father. Who is right outside.”

    (I gesture out the window. My dad isn’t very strong, but he looks it, and is rather tall.)

    Customer: *leaves, embarassed*

    Cashier: “So, how did you like [game I bought in the summer] when you were abroad?”

    Me: “Epic. Thanks, guys.”

    Cashier: “You’re a regular, [my name]. Oh, hey, [employee] did you show her the new controller?”

    (It ended up being a good trip!)

    A Pricing One-Eighty On His 360

    | OH, USA | At The Checkout, Extra Stupid, Money

    (I am ringing up a customer purchasing a mildly anticipated videogame.)

    Me: “Before I start ringing these up, would you happen to have your [store name] rewards card with you?”

    Customer: “No, I don’t even have one! Those are just a way for you to get more money out of me!”

    Me: “Actually, we offer the basic version for free. If you would like to sign up now all you have to do is—”

    Customer: “I said no, godd*** it!”

    Me: “Alright, sir. No problem. I’ll just ring these up then.”

    (The customer is buying a used Xbox 360, and five or so games. It takes me a few minutes to grab the Xbox and games from the back, as the ones on display are empty to prevent theft.)

    Me: “Okay, would you like to put $10 down on a pre-order for any games?”

    Customer: “No! Just hurry it up!”

    Me: “Alright your total is $210.67.”

    Customer: “I told you earlier I only wanted to spend $200 on this.”

    Me: “I’m sorry, sir. You will have to put one of these games back or trade one for a cheaper one. The used versions are always cheaper and work just as well as the new ones.”

    Customer: “No, you don’t understand! I want to spend $200 on this stuff.”

    (This goes on for a few minute, until he finally decides to exchange one of the games for a cheaper one.)

    Me: “Alright your total is $183.43.”

    Customer: “Are you stupid?! I only want to spend $200!”

    Me: *gives up* “Okay, your total is now $200 dollars.”

    Customer: “Finally!”

    (He hands me the money, grabs his items, and leaves without his receipt. I felt it would be wrong to keep the money, so I gave about half off the price for the next nice customer.)

    Gotta Catch His Son

    | WA, USA | Family & Kids, Technology, Top

    (I am helping a male customer who’s encountered an odd glitch on an old copy of Pokemon Platinum.)

    Customer: “Yesterday, I was near collecting all the available ‘mon’ on this version. Now I turned it on today and they’ve all disappeared except for four! You sold me a faulty game!”

    (I turn his DS on and check his save file. Sure enough, his inventory is empty save for ‘Starly’, a ‘Turtwig’ and an ‘Piplup’.)

    Me: “Hmmm, that is… incredibly strange. Umm, let me see if there’s a way to run a BIO on this.”

    Customer: “You’d better! And you d*** better find a way to get all my Pokemon back! I spent months getting them all, and now they’re gone because you sold me a glitched piece of s***!”

    (I hustle to the back, explaining what’s happened to our resident tech. He’s just as stumped as to how this could’ve happened so we both spend a moment or so trying to figure out what’s gone wrong with the game. Finally, however, I notice something that’s odd: both ‘Turtwig’ and ‘Piplup’ are starter Pokemon, which are given to you when you start a new game. Typically you’re only allowed one of these so it should be impossible for them to both be on the same save file… unless this customer traded for the other with someone.)

    Me: “Sir, do you know anyone else who plays this game as well?”

    Customer: “What? Well, yes my son plays it with me all the time.”

    (I explain the above to him, and he noticeably calms down.)

    Customer: “I see. Could you excuse me for a second? I need to make a phone call.”

    (He steps outside the store and begins a seemingly normal call. It soon, however, gets increasingly loud as the man tears into the poor soul on the other end of the line. After doing this for a few minutes he hangs up and enters the store again, resuming his calm demeanor.)

    Customer: “Okay, I’ve now found out what happened. Please accept my apologies for that previous outburst. It seems someone significant at home was in need of a ‘Chimichar’ and a ‘Psyduck’ to complete his own collection, only rather than say searching online for someone willing to trade, he decided it’d be easier just to erase his daddy’s game, start a new one and choose the aforementioned so he could then swap it and the ‘Psyduck’ for his other two spare starters.”

    Me: “Well, I’m likewise sorry he ruined all your hard work.”

    Customer: “Don’t. It wasn’t your fault after all… actually…” *he pushes the game towards me* “…how much would one of these, plus a slightly used DS go for these days? I have the distinct feeling my son won’t be needing either for a long time.”

    Being Ageless Gets Old

    | Vancouver, BC, Canada | Spouses & Partners, Top, Underaged

    (A customer comes to my till with a video game. This particular game is for ages 17 and up, but the customer looks no older than 14 or 15.)

    Me: “Sir, this game is rated M. Are you over 17 years of age?”

    Customer: *sighs* “Alright, hang on. I’ll be back in a minute.”

    (The customer leaves the store. Later, he comes back with an older woman, who I assume is his mother.)

    Woman: “Honey, which game is it that you wanted?”

    Customer: “This one.”

    (The customer comes back to my till once more, holding the game he was trying to purchase, with the older woman in tow.)

    Me: “Ma’am, just so you know, this game is rated M, so it’s normally meant for people ages 17 and up.”

    Woman: “Oh, that won’t be a problem.”

    Me: “Just to double-check with you, ma’am, this game’s contents can be pretty violent, so it may not be appropriate for your son.”

    Woman: *chuckles* “Oh, he’s not my son.”

    Me: “I apologize. But once again, it might not be appropriate for your…nephew? Little brother? Cousin?”

    Woman: “He’s none of those, silly! He’s my husband!”

    Me: “Whaaaaaaaa?”

    (The customer then pulls out his driver’s license, which I carefully examine. According to his date of birth, he’s 33 years old.)

    Me: “Okay, so you had ID. Why didn’t you just show me that?”

    Customer: “Look at how short and baby-faced I am! If I showed you my ID from the beginning, you would probably think it was fake!”

    Me: “Fair enough, you got me there. I mean no disrespect by this, but I did think you were about 14.”

    Customer: “Yeah, looking like this is both a blessing and a curse. I even quit drinking because it’s too much of a hassle to buy beer!”

    (The customer pays for his game and leaves, while his wife is tries to stifle her laughter.)


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