Guess He Couldn’t Beat The Final Boss Beagle

| Los Angeles, CA, USA | Uncategorized

Customer: “I need to return this game. It’s too hard for my son.”

Employee: “Well, miss, according to your reciept, you bought this new. So, all you can do is get another copy of the same thing if it’s defective.”

Customer: “Who the h*** are you? I’ve never seen you before!”

Employee: “I’ve been here for close to a year…”

Customer: “I’ve been coming here for a long time, and I’ve never seen you!”

Employee: “Well, be that as it may, you cannot return the game. I’m sorry.”

Customer: “F*** you!”

Me: “Miss, I am the store manager here and what my associate is telling you is true; you cannot return the game and you need to leave. I will not tolerate you insulting my employees.”

Customer: “Make me leave, see what happens!”

Me: “Okay, I’ll just call security. Will that do it for you?”

Customer: “Call security, I’ll call the cops!”

Me: “Be my guest… that’d be awesome.”

Customer: “I’m the store manager of [store] across the street and I’d never treat a customer this way!”

Me: “Would you break return policy just because someone is yelling?”

Customer: *leaves in a huff*

Me, to employee: “What game was it, anyway?”

Employee: “… Nintendogs.”

Choose Your Battles

| Lake Creek, TX, USA | Uncategorized

(Note: I’m about five-seven, one-hundred forty pounds and work at a video game store. My best friend is a foot taller, and about a hundred pounds heavier.)

Me: “Thank you for calling ***, can I help you?”

Customer: “Uh yeah, I bought this stupid hockey-game, and I wanna return it ’cause I don’t like it.”

Me: “Well, I’m sorry sir, but you can’t simply return a game because you didn’t like it.”

Customer: “Uh… I mean, the game doesn’t work right.”

Me: “Sir, you just told me that you didn’t like the game, not that it was defective.”

Customer: *click*

(Thirty minutes later, I’ve just opened the store and my best friend stops by. The same customer storms in with a game.)

Customer: “Uh, yeah, I just called about thirty minutes ago, and some guy said I could get my money back because I didn’t like this game.”

Me: “Sir, the person you spoke to was me. I’ll tell you now, as I told you then, you can’t get a refund for a game if you don’t like it. Nor can you get an exchange.”

Customer: “Well, I’m just gonna have to come across the counter and kick your a**, you son of a b****!”

My friend: “Hey, really quick, could I get your name and if you have any severe allergies to pain-killers?”

Customer, to my friend: “Who the h*** are you, and what the h*** are you doing?!”

My friend: “I’m his wrestling and sparring partner, and I’m calling you an ambulance.”

(The customer leaves, quickly. And yes, my best friend is also my wrestling and sparring partner, for the past 3 years.)

We Stand Up For Our Own

, | Ontario, Canada | Uncategorized

(It’s Christmastime, which is always hellish at our video game store. There is a giant line running all the way to the back of the store, and I am serving a young boy and his grandfather.)

Me: “Your total comes to $68.98.”

Customer: “What? That’s too high. That game was fifty dollars.”

Me: “Oh, the game is actually $59.99.”

Customer: “I told you I didn’t want any of your extra s***. I just want this game thing he wants.”

Me: “I’m sorry you misread the price sir, but that language in unacceptable in this store, especially with so many young people nearby.”

Customer: “You know what, I didn’t come in here for your attitude. I came in here to buy my stupid grandson’s stupid game!”

Me: “Then it’s $68.98…”

Customer: “These games are so absolutely stupid. You people waste your time and your money on this s***! You people are all fat and unemployed and pathetic! You game people need to get f***ing jobs!”

Another customer in line: “She’s doing her job right now, idiot.”

Another customer in line #2: “Get lost, jerk!”

Me: “That line behind you is composed of gamers, sir.”

(At this point, the entire lineup starts yelling at the guy that he’s a jerk.)

Customer: *flees the store*

(For the next half hour every single customer, most of them probably gamers, tells me that I don’t deserve that kind of treatment, and apologizes for him. It is easily one of the best days I’ve ever had at work.)

He Just Talks Really Loudly

, | Sydney, Australia | Uncategorized

(A guy comes into our store and slaps a 56k dial-up modem down on the counter.)

Guy: “I want to return this. I bought it a year ago and it’s broken.”

Me: “I’m sorry, but you don’t have the box, the power supply, the driver CD or the receipt. I can’t let you return it.”

Guy: “You will give me my money back, right now!”

Me: “No, I can’t do that. You need to keep the receipt for warranty claims. I have no proof you even bought that from us.”

(The conversation escalates and gets more and more heated until finally…)

Guy: “If you don’t give me back my money, I’ll be waiting for you in the car park after work and I’ll f*** you up, you hear me?! I’LL BREAK YOUR F***ING FACE YOU LITTLE S***!”

Me: “Are you threatening me?”

Guy: “No!”

Because Real Men Don’t Need (Or Follow) Instructions

, | Vancouver, BC, Canada | Uncategorized

(This all began over the phone with a male customer who hadn’t received a instruction manual with their game.)

Me: “Okay, so you didn’t receive a manual correct?”

Male Customer: “Yes, that’s correct. Can I bring it in and exchange it for another that has a manual?”

Me: “Of course, just bring in both the game and the receipt.”

Male Customer:“Ok, great. I should be there in about half an hour.”

Me: “Sounds good.”

(Half an hour later…)

Male Customer: “Hey, I called about returning my game without the manual.”

Me: “Oh yeah, sure. I’ve got the game ready for you and everything. So all I need is the receipt…”

(A look of horror crosses the customer’s face, which is quickly replaced with a look of feigned puzzlement.)

Male Customer: “… receipt?”

Me: “Yes, receipt.”

Male Customer: “You didn’t tell me to bring a receipt. Can we do it without it?”

Me: “Er… no. I very specifically told you to bring one so we could do the transaction. Also, I need to know the games from our store.”

Male Customer: “No, you didn’t! Look, I just drove across town to get here to get this stupid manual from you guys because you didn’t give it to me!”

Me: “That was a factory defect sir, we don’t package the games, we just sell them. Also, there’s nothing I can do without a receipt.”

Male Customer: “Well, can’t you just open that one–” *points to the new game I’ve pulled out for him* “–and give me the manual from there?”

Me: “No, that would leave us with another game with no manual, only it wouldn’t be in our system. We can’t do the transaction and we also need to know that it’s from our store first.”

Male Customer: “Look dude, just give it to me, your boss doesn’t have to know!”

(I glance to my side where my manager is standing with a badge that says “Manager”. He sighs and quite calmly says… )

Manager: “Sir, please go home, be a man and learn the game without reading the manual first. Thank you. Goodbye.”

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