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    Application Confrontation, Part 2

    | Seattle, WA, USA | Top

    (The store is relatively empty, save for me, a mother with her son, and a guy sitting on the floor next to one of our display models who is hastily filling out a job application. The boy goes and starts playing on the display model, at which point the man reaches over and unplugs it from the wall.)

    Me: “Excuse me, sir. That boy was playing on that.”

    Man: “I need to get this finished! I can’t concentrate with all the noise!”

    Me: “Sir, please plug that back in.”

    Man: “I said I need to get this done! Just give me one minute here, okay?”

    (I go over and plug the display back in myself. The man glares at me and yanks the cord out again.)

    Man: “One minute! Seriously, I just want to get this done. Is that too much to ask?”

    (The boy’s mother comes over.)

    Mother: “Sir, as the associate said, my son would like to play the game. If it’s bothering you, then surely you can move somewhere else to finish your paperwork.”

    Man: “Come on, please!”

    Me: “Sir, she’s right. If you want, I can get you a chair so you can sit at the counter and finish your forms.”

    (The man grumbles, but nevertheless gets up off the floor. I go grab a chair for him from the back and presently the mother and son approach the counter with a pile of games. I ring them up and see them on their way out. The man approaches me.)

    Man: “Look, I understand you have to suck up to the people who spend their money in here. Just admit it to me: you agree that game is s***, and the kid’s tastes in games are s*** for wanting to play it.”

    (I am in shocked silence.)

    Man: “Where’s the manager, so I can give this to him and set up an interview?”

    Me: “You’re talking to her, sir.”

    Related:
    Application Confrontation

    This Game Has Been Well Trade

    | NM, USA |

    (I’m ringing up a customer for his game trade-in. It’s a rather old game.)

    Me: “Alright. You’ll be getting $5 store credit, or $3 cash.”

    Customer: “What! I paid $50 for that game 4 years ago!”

    Me: “Yes, but it’s a little scratched. A few sequels have also come out since then.”

    Customer: “I want at least $30 for it.”

    Me: “If you were a customer, would you pay $30 for this old game?”

    Customer: “No.”

    Me: “Then why would you expect anyone else to?”

    (The customer stares at me dumbfounded. He then asks for his $3.)

    Dislike As Many As I Like

    | Southampton, UK |

    (We have free demo discs on the counter. We’re trying to get rid of them.)

    Customer: “Are these to buy?”

    Me: “No, they’re totally free. Take as many as you like!”

    Customer: “I don’t think I’d like to take as many as I’d like. I’ll have two.”

    Provides A Pregnant Pause

    | MI, USA |

    (I pass by two very young girls, roughly 8 years old.)

    Girl, to her friend: “I just had my first child!”

    (I stop in my tracks before realizing that the children in question are playing a demo of ‘The Game of Life’.)

    Much Ado About Nothing (Inside)

    | Columbus, OH, USA | Crazy Requests, Family & Kids

    (Note: this takes place a week before Christmas in a store packed full of people. I am the only one operating the registers when the phone rings.)

    Me: “Thank you for calling , how can I help you?”

    Other Store: “I am sending a customer your way for a game. The system says you have one left.”

    (Sure enough, a customer shows up for a very popular game. When I begin to ring her out, I explain that even though the plastic is removed, it is a brand new game.)

    Customer: “That is not a brand new game!”

    Me: “I assure you it is, madam. We must remove all discs from the cases if they are being displayed on the floor, and this is my last copy.”

    Customer: “It has been opened! It’s been played! You’re lying to me!”

    (At this point, she turns to the long line behind her and starts yelling at everyone in line.)

    Customer: “Can you believe this?! This is ridiculous! This game is for a child! I can’t give an opened game to a child for Christmas!!”

    (Without missing a beat, the entire line opens their game cases. All of them are empty.)

    Customer: “None of you love your children!” *storms out*

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