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    Can I Show You My Social Insecurity Card

    | Vancouver, BC, Canada | Awesome Customers, Top

    (A customer is about to buy an M-rated game, which can only be purchased by people over the age of 17. My store is really strict about checking ID.)

    Me: “And may I see some ID, please?”

    Customer: “Why? What for?”

    Me: “Because this is an M-rated game, and I am required to ask for ID.”

    Customer: “Buddy, I’m 31, and it shows. You don’t need to see my ID.”

    Me: “Sorry, sir, but I do need to see your ID. Otherwise, I risk my job and the store risks a fine.”

    Customer: “Are you kidding me? Normally, when people ask me for ID, it’s a compliment, but coming from you, you just sound like a bureaucratic snot! Don’t waste my time, and just sell me the d*** game!”

    (Another customer standing behind him taps him on the shoulder.)

    Customer #2: “Hey, you said you’re 31, right?”

    Customer: “Yeah! And this little punk is giving me a hard time about it!”

    Customer #2: “How old is your kid? You may be 31, but you seem a little too young to be the father of a 17-year old, which this game is intended for.”

    Customer: “What are you talking about? I don’t have any kids. This game is for me!”

    Customer #2: *incredulously* “You’re 31 and still play video games?!”

    (The 31-year old customer turns red and leaves the store in a huff. Since he’s gone, I go on to serve the next customer.)

    Customer #2: “I’m actually older than he is and I play games, too. Since he was adamant about not showing his ID, I figured he had insecurities. I thought it would be fun to mess with him a little, and boy was I right!”

    Customer Service Does (Not) Speak Your Language

    | Topeka, Kansas, USA | Language & Words

    Me: “[Store Name], this is Grace. How can I help you?”

    Caller: “What’s on the down low?”

    Me: *thinking I heard her wrong* “Excuse me, ma’am?”

    Caller: “What’s on the down low?”

    Me: “Um, not a lot.”

    Caller: *angrily* “What’s on the down low?”

    Me: “I’m really sorry. I just don’t think I’m understanding you.”

    Caller: “WHAT’S ON THE DOWN LOW?!”

    Me: “What?”

    Caller: “WHAT TIME Y’ALL CLOSE?!”

    Me: “Oh, we close at 9 PM.”

    Ethnically Ethical

    , | Wichita, KS, USA |

    (An older lady is asking me for help with her shopping list.)

    Customer: “Sir, do you…well, I don’t really know if I can say this out loud, but do you have this video game?”

    (The customer points at her list to the game title, “Ethnic Mickey”, which doesn’t exist. We sell “Epic Mickey”.)

    Me: “Um, ma’am…we have Epic Mickey, if that helps.”

    Customer: “Oh, my goodness. Here I was, worried about the title and if it was appropriate. We spoke over the phone, so I guess I misheard.”

    With Great Money Comes Fiscal Responsibility

    | Quebec, Canada |

    Customer: “Excuse me? My 13-year-old son went to your store last night and spent over $200.”

    Me: “Okay, and what is the problem?”

    Customer: “Well, no one asked him for ID.”

    Me: *confused* “Well, did he buy anything that requires him to be a certain age?”

    Customer: “No, but he spent $200 and he’s only 13 years old. No one asked him for his ID!”

    Me: “So, I should have asked him for ID and then declined to sell something to him because he’s a teenager?”

    Customer: “Exactly. I’m shocked that your store doesn’t seem to have a policy about this.”

    Me: “Ma’am, how did your son pay for what he bought?”

    Customer: “Cash, of course. He’s way too young to have a debit or credit card.”

    Me: “So you allowed your son to spend a Friday evening at the mall with $200 cash on him, but you’re blaming our store because he spent it?”

    Customer: “Pretty much, yes.”

    Me: “Ma’am, if he wasn’t buying anything he was too young to buy, I couldn’t decline the sale because of his age, as that would be discrimination.”

    Customer: “Well, I’m pretty sure there are laws against it. I’ll be getting back to you.”

    It’s Funnier When The Parents Do It

    | Buffalo, NY, USA | Family & Kids

    (I work at a major gaming retailer. A customer walks in with her son and wants to trade games in for another game. I have a running joke I state to customers: when signing over games, I verify that they are their games and not games from some kids they beat up.)

    Me: “Alright, ma’am. Please sign on the pad stating these are your games, that you are voluntarily selling them to us, and that you didn’t beat up some kid and leave him in a snow drift somewhere.”

    (The customer’s 14 year old son cracks up laughing.)

    Customer: “How can you say that?! That is a rude and despicable thing to accuse me of!”

    Son: “Mom, he’s kidding!”

    (The customers behind her start laughing as well.)

    Customer: “Ah, okay. I’d like [game] in exchange, please.”


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