Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Had It Up To Their Neck With Bad Customers
    (2,545 thumbs up)
  • April Themed Story Giveaway: Creepy Customers!
    Submit your story today!

    Grand Theft Innocence, Part 7

    | Derby, England, UK | At The Checkout, Technology, Underaged

    (I have recently started working part time at a locally-run video game store while I’m studying Law at the college. We have just gone over Statutory Instruments in class. A customer who looks about 14 walks in, picks up a copy of GTA 5, and walks to the counter.)

    Customer: “Just this game, mate.”

    Me: “Thats £40. Can I see some ID, please?”

    Customer: “You can just let it slide, right? I mean, what’s the worst that could happen to you? I’m clearly 18 and just forgot my ID.”

    Me: “Actually, selling age restricted goods to a minor is a statutory offence under the Children and Young Persons Act 1933 where the owners of this shop would be liable for prosecution. All that needs to be proved is that you bought the game and we are liable. I would lose my job and this place would more than likely shut down, so that’s the ‘worst that could happen.’”

    Customer: “…So, is that a no?”

    Me: “A large no.”

    Customer: *runs out the door*

    Manager: *to me* “I’m glad we chose you over the other guy!”

    Related:
    Grand Theft Innocence, Part 6
    Grand Theft Innocence, Part 5
    Grand Theft Innocence, Part 4
    Grand Theft Innocence, Part 3
    Grand Theft Innocence, Part 2
    Grand Theft Innocence

    The Difference Between Father And Son

    | Los Angeles, CA, USA | At The Checkout, Family & Kids, Liars & Scammers

    (A customer comes into my video game store with his teenage son in tow.)

    Customer: “Hi, I bought this game yesterday. The guy who was here said that if I changed my mind, I could come back and exchange it for another game.”

    (I notice the game has not only been opened but actually played.)

    Me: “Okay, but you played this game.”

    Customer: “Yeah, so?”

    Me: “Well, usually exchanges are when the game hasn’t been played.”

    Customer: “Well, the guy yesterday didn’t say anything about that! I want to talk to the manager. He said I could just exchange it if we didn’t like it! I just want the other game.”

    Me: “Fine, just pick out the other game you wanted.”

    (The customer goes to shelf, pulls out the other game, and brings it back. I notice the game he’s returning is $15, while the other game is $20. I ring up the difference.)

    Me: “That will be $5.35, please.”

    Customer: “What? Why?”

    Me: “$5.35 is the difference plus tax between the two games. The game you bought yesterday is $15, while this game is $20. The difference is $5 plus tax.”

    Customer: “No! The guy yesterday didn’t say anything about paying MORE for exchanging the game!”

    (As the customer says this, his son looks down uncomfortably.)

    Me: “You can’t exchange a $15 item for a $20 item without paying the difference.”

    Customer: “I’m not paying extra! He said I could exchange this one for the other one! He didn’t say anything about paying more.”

    Me: “Sir, you can pay the $5 plus tax difference and take the new game, or you may keep the game you have already bought and played. Or, I can call mall security, and have you removed.”

    Customer: *hands over the cash and departs*

    Customer’s Son: “Sorry!”

    Grand Theft Innocence, Part 6

    | Carlisle, England, UK | Family & Kids, Geeks Rule, Technology, Top, Underaged

    (I am 21 years old, and a huge ‘Pokémon’ fan. I notice that my receipt for the new Pokémon game is wrong, so I go in to check what happened. At the counter next to me is a middle aged woman buying ‘Grand Theft Auto 5′ for her young son, who is no older than nine. The game is intended for 18-year-olds minimum.)

    Me: “Excuse me; the deposit for the new Pokémon is £5, but I’ve been charged twice for it.”

    Employee: “Oh, sorry, let me have a look.”

    (I hand him the receipt, while the woman stares at me.)

    Woman: “You’re a little old to be playing Pokémon aren’t you?”

    Me: “And your son’s a little young to be playing Grand Theft Auto isn’t he?”

    (The employees can’t help but laugh. The woman goes red faced.)

    Woman: “That’s completely different.”

    Me: “Yeah, I’m getting a game intended for kids and your kid is getting a game intended for adults.”

    Woman: “Well he knows full well not to repeat anything they do in those games; he is a smart boy. Who do you think you are to judge me anyway?”

    Me: “Lady… as far as I’m concerned, if my game purchases are your business then your game purchases are my business.”

    Woman: “Well I just hope my boy is smart enough to know when it is time to grow up.”

    Boy: “Yeah, f*** you!”

    (The employees and I burst out laughing as the mother throws the game onto the counter and drags her son out of the shop with him screaming at her that he wants his ‘f****** game.’)

    Related:
    Grand Theft Innocence, Part 5
    Grand Theft Innocence, Part 4
    Grand Theft Innocence, Part 3
    Grand Theft Innocence, Part 2
    Grand Theft Innocence

    Avoiding A Bioshock

    | Dublin, Ireland | Crazy Requests, Technology

    (A customer approaches the cash desk with a console in a box.)

    Customer: “Hi, I’m looking to trade this in?”

    Me: “Sure, let me just make sure it works!”

    (I open the box, only to find the entire console, wires, and control pads are covered in heavy condensation. It’s so heavy, that there are drops of water pouring down the system.)

    Me: “Umm …I don’t think I can plug this in to check it.”

    Customer: “Why not?”

    Me: “Well, it’s soaking wet. Generally speaking, it’s not a good idea to combine water and electricity.”

    Customer: “Ah, it’s just a tiny bit of condensation. I had it in the car overnight; that’s why.”

    Me: “I still don’t think it’s safe, sir.”

    Customer: “Go ask your manager; he’ll tell you it’s fine!”

    (I decide to humor him, and take the console out back to the manager.)

    Me: “So I’ve got this customer for trade in, and he wants me to plug this thing in and check it.”

    Manager: *not looking up* “So what’s the problem?”

    Me: “I think you should have a look and see what the problem is!”

    Manager: *looks at the console* “Is he for real?!”

    (The manager picks up the console, and it almost slips out of his hands from the liquid on the surface. He heads out to the customer and deals with him.)

    Manager: “We can’t accept this for trade in. Sorry about that.”

    Customer: “Ah, why not!? It’s only a tiny bit of condensation; I don’t know what the problem is!”

    Manager: “Well, if you’re happy to plug in electronics that are dripping with water, be my guest, but you’ll be a candidate for the Darwin Awards if you do. I’m not happy to risk the personal safety of my employees just for a trade in.”

    (The customer looks at the console again.)

    Customer: “And what if I come back in 10 minutes, and it’s dry?”

    Manager: “I think that’d be something of a miracle, don’t you?”

    Little Console-ation In This Situation

    | Baltimore, MD, USA | Liars & Scammers, Technology, Themed Giveaway

    (Two customers stumble in the doors a bit drunk. They proceed to knock display cases off of a few shelves and even disrupt a display stand. It all seems to be accidental, so I let them be. My coworker just cleans up behind them. Finally, they come up to the counter.)

    Customer #1: “Hey, we were looking to buy a Playstation 3, an Xbox, and an extra controller for each, and all new.”

    Me: “Ooh, lots of games to catch up on, huh?”

    Customer #2: “No, we’re just gonna—”

    Customer #1: “DUDE! It’s a secret man; you can’t blow it!”

    Customer #2: “OH DUDE! Sorry, man!”

    (I’m a little confused, but I ring them up and see them off. An hour later, they come back in with the torn, destroyed boxes.)

    Customer #1: “Hey man, these don’t work. We want our money back.”

    Me: “Oh, that’s unfortunate. Let me open everything up and see if I can figure out why they didn’t work.”

    (The objects inside are CLEARLY not the systems I just sold them. They are older versions of each console, beaten up and broken. One is even missing the wires that come with it.)

    Me: “These are not the ones I sold you. I couldn’t even take these as trade-in; they’re in terrible condition.”

    Customer #2: “S***! AND WE ALREADY SOLD THE OTHER ONES TO—”

    Customer #1: “Uh… well our new ones were just stolen from our car, actually. So we’d like a refund or like, a free game.”

    Customer #2: “That’s not gonna WORK, man! We should just go, man. Before they call somebody!

    Customer #1: “UH… Well we’re gonna file a report with the police and we’ll be RIGHT back!”

    (They walk out the door, leaving me and my coworker stunned.)

    Coworker: “There is no way that just happened…”

    Me: “Is there a hidden camera here? This can’t be real life…”


    Page 1/2612345...Last