October Theme Of The Month: Halloween!

Looking For Rated S

| CA, USA | Bad Behavior, Family & Kids, Rude & Risque, Technology

(I’m working at a well-known video game chain store when two of our regulars – a man and his teenage son – walk into the store. They browse the shelves for a while before coming over to me.)

Father: *places Call of Duty game on counter* “What is this game rated ‘M’ for?”

Me: “Violence and language, if I remember correctly. Let me check to make sure.”

Father: “No sexual content?”

Me: *checking computer* “No, sir.”

Father: *to son* “Come on, dude, let’s find another game.”

He Needs To Be Taken Outside And Quartered

| NH, USA | At The Checkout, Crazy Requests, Money

(It’s Black Friday and the line has never shortened or ended since we opened.)

Customer: “Hey, I was wondering if you guys sell World of Warcraft subscriptions?”

Me: “Yes, we do. The cards are over there on that carousel. They only come in a two-month pack, though, so it’ll be $29.99. Is that all right?”

Customer: “Oh, yeah, that’s perfect. It means I can get rid of these!”

(At this he takes out a GIGANTIC zip-lock bag of quarters and plops it on the counter in front of me. I stare at it in disbelief for a second and look helplessly at my supervisor… but he’s staring helplessly, too. In fact, the rest of my coworkers and most of the Black Friday line are staring.)

Coworker: “You don’t happen to have an alternate form of payment, do you?”

Customer: *cheerfully and blissfully unaware of the several withering glares being sent his way* “Nope!”

(I had no choice but to count out $30 in quarters in the middle of Black Friday. Ten minutes later, after he gets his subscription, picks up his giant zip-lock bag, and leaves, the next customer comes up with an aghast look on his face.)

Next Customer: “It’s Black Friday, for f***s sake! Who DOES that?!”

Abandon All Hope All Ye Who Abandon Your Children

| MD, USA | Bad Behavior, Family & Kids

(One customer repeatedly leaves her six-year-old in the store for hours at a time. The kid would try to tear the controllers off our demo machines, throw game boxes, and sometimes rip down entire displays. After a particularly busy morning in the holiday season, the customer walks her son in, and then makes to leave.)

Me: “Ma’am, you’ve forgotten your child.”

Woman: “I’ll be right back. He’ll be fine.”

Me: “Ma’am, I’m sorry but you can’t leave your child here unattended.”

Woman: “I’m just going to be fifteen minutes. Watch him for me.”

Me: “Ma’am, we are not a daycare and I cannot assume responsibility for your kid. I see kids dragged out of the store screaming and crying because their parents won’t buy them something, and I have no way of knowing if a kid is being a brat or being abducted by a random stranger.”

Woman: “You’re telling me that you’d let my kid get taken?”

(I sigh, because that usually is enough to scare the parent into watching their kid better. My manager, who had been dealing with customers but had been paying attention, called out from behind the counter.)

Manager: “Ma’am, if you leave your child here I’m going to call the social services and report that the child’s been abandoned.”

(The customer’s eyes widen. She grabs her child by the arm and drags him out.)

Me: “Can we even do that?”

Manager: “No idea, but she doesn’t know that.”

Code Red

| USA | At The Checkout, Extra Stupid, Technology

(A customer comes in with his son to purchase Xbox currency. At our store, whenever someone buys any DLC (downloadable codes) a screen pops up on our pin-pad that lets the customer know they cannot return DLC once it’s purchased and to verify that it’s the correct item for the correct system. We also voice what the pad says, to save the customer time from reading it. The customer must hit accept before we can continue the purchase.)

Me: “Okay! All that’s left is to hit accept on the pad, which is just letting you know once you purchase this item, you can’t return it.”

Customer: “But I haven’t swiped my debit card yet…”

Me: *confused* “No, this is for the currency that you are buying. We have a policy where you can’t return it since it’s just a code, and we just need you to accept that you understand that.”

Customer: “But… I haven’t swiped my debit card yet.”

(His tone of voice by this point makes it sound like he thinks I’m dumb and don’t understand what he’s saying.)

Me: “Right, we haven’t gotten that far yet. Before you can pay for it, you need to accept this message here, as I said.”

(He continued to tell me the same thing, until his son chimed in and told him what he needed to do. We were finally able to finalize the transactions. The kicker? He came back the next day trying to return the code saying it wasn’t working. After my manager called our customer service number, who told us the code had been redeemed, the son told his dad that they had already redeemed the code. The father looked pissed and left in a huff.)

Helplessly Explaining Being Helpful

| WI, USA | Bizarre

(I regularly go to a local game store. I’m rather well-versed in video games, consoles, etc, so I’m helping an old lady decide on a game for her son. After we decide on a few games, she thanks me and goes to pay. Someone else comes up, thinking I work there.)

Customer: “Excuse me, dear?”

Me: “Yes?”

Customer: “Do you work here? Could you help me?”

Me: “I don’t work here, but I’d be happy to help.”

(With that, I help explain the differences between the Xbox 360 and the PS3. Another customer is watching this entire exchange, and comes up as soon as we’re done.)

Customer #2: “Okay, I got what I wanted, so could you ring me up?”

Me: *thinking she’s joking* “No, sorry. I wish I worked here.”

Customer #2: “But I saw you helping others!”

Me: “Yes…?”

Customer #2: “So you MUST work here!” *she stomps her foot a little with this*

Me: “No, ma’am, I don’t, but the man at the cash register can help you when he’s finished with the others.”

Customer #2: “Why would you help people if you’re not getting paid for it?”

Me: “…”

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