Not In A Playful Mood

| PA, USA | Bad Behavior, Crazy Requests

(I work for a major toy company at the service desk, and received a call from an older woman.)

Caller: “Could you transfer me to the toy department?”

Me: Sure, ma’am, which department did you need?”

Caller: “The toy department.”

(We get several calls of this nature a week so I am used to it.)

Me: “What can I help you with today?”

Caller: “I’m looking for a Minnie Mouse doll that sings when you hold its hands.”

Me: “Absolutely, ma’am. One moment while I look this up for you… It looks like my computer says I have a few in stock, but our inventory has been a bit off after the holidays so would you like me to run back and verify that we do in fact have it in stock?”

Caller: “Yes, please.”

(Knowing the floor person is at lunch I ask the electronics supervisor to watch the service desk while I go look for this item. I find it on the other end of the store then have to come all the way back up with this doll.)

Me: “Thank you very much for holding, I do have that doll. Would you like me to put it on hold for you?”

Caller: “No, I already have one and I really don’t like these dolls so I’m just going to return it.” *hangs up*

Wish You Could Have Recorded It

| NJ, USA | Bizarre

(Whenever someone leaves the store, I have to wish them a good day. I usually do this just as they get to the entryway, since it’s closest to my counter and I don’t have to shout that way. I see a gentleman customer leaving the store, so I call out:)

Me: “Have a good day!”

(The customer jumps, looks up all around at the top of the entryway for a minute, and then leaves, leaving me a little annoyed for being ignored. He returns a few minutes later, to talk with a another customer. They both turn and start to leave; they get to the entryway and I call out :)

Me: “Have a good day!”

(The customer jumps (again), but this time looks around him, and sees me.)

Customer: “Wait, that’s YOU saying that?!”

Me: “Oh, uh, yeah. I tell every customer to ‘have a good day’ as they leave.”

Customer: “Oh, I didn’t realize you were saying it; I thought it was a recording!”

Me: “Haha, no, sir, it’s just me. Have a nice day.”

Customer: “You, too!”

(I have no idea where the customer has ever encountered a store where a disembodied voice wished him a good day upon leaving, but it must be nice!)

Bad At Protecting Her Child

| Charleston, SC, USA | Family & Kids

(A customer walks with a toy that usually prompts me to sell a buyer protection plan, or toy insurance as I like to call it.)

Me: “All right, ma’am, would you like to add a protection plan to this?”

Customer: “No, my child will break it within a week.”

Me: “Well, that’s a perfect reason for the buyer protection plan! It covers all damages.”

Customer: “No, no. She’ll break it, so it won’t matter!”

Tis The Season For Unreason

| FL, USA | Holidays, Theme Of The Month

(I work at a well known toy store in the US. It’s two weeks until Christmas and we always have deals going on. It’s Friday and there’s a two day deal on a specific monster doll. The sale is buy one get one free on all that are $19.99 and under. I haven’t had any issues with it until this one man comes through one of my cashiers’ lines. The cashier calls me over. Being a fan of the dolls myself, I already know about the deal.)

Me: *explains the deal* “And you have the $24.99 dolls.”

Customer: “No, it says it’s for ALL the dolls.”

Me: “No, sir. I’ve already seen it and it’s even in this paper.” *I show him the sales paper*

Customer: “You’re not listening. Let me show you it’s for all the dolls.”

(I humor him and walk down to the aisle with all the dolls. I show him the sales signs.)

Me: “See? It says it right here that the sale is only for the $19.99 and under dolls. Yours does not apply to the deal.”

Customer: “What’s the difference?”

Me: *getting a little annoyed* “The price, sir. These dolls do not apply.”

Customer: *getting in my face* “Why can’t I just get it for the sales price? What if I call corporate and they give it to me in writing? Then what are you going to do?”

(I knew he was wanting an apology, even though I was right, but I wouldn’t tell him what he wanted to hear.)

Me: “I would give it to you for that price; however, I cannot today since this is the sale going on in the store.”

Customer: *angry* “Well, I’m just going to take my money elsewhere. Somewhere they will appreciate my business. Such at [Big Box Store notorious for it’s terrible customer service]. I’m never coming here again. This is false advertising!”

Me: *annoyed and trying to keep my composure* “You’re welcome to do that. Have a good day, sir!”

Toying With Their Expectations

| Atlanta, GA, USA | Holidays, Theme Of The Month

(I work in a well-known toy store, and it is two weeks before Christmas. I am doing paperwork when I answer the phone.)

Me: “Thanks for calling [Toy Store]. How may I help you?”

Customer: “I broke my foot about a week ago, and I need some help. Can you get me somebody in the toy department?”

Me: “Ma’am, is there a specific toy you’re looking for?”

Customer: “I just need to speak to someone in the toy department.”

Me: “I’m sorry, ma’am, but this is a toy store. I just need to know what kind of toy you need so I can direct your call. ”

Customer: “I just need the toy department! I need a karaoke machine and my foot is broken, so I don’t want to walk around the whole store.”

Me: “All right ma’am, I’ll just transfer you to electronics and they can get you taken care of!”

Customer: “No! I don’t need electronics! I need the toy department!”

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