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  • Had It Up To Their Neck With Bad Customers
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    Mother, Daughter, Lawyer, Cry

    | Sweden | At The Checkout, Family & Kids, Liars & Scammers

    (I’ve been told I am extremely scary looking, but I am very kind, especially towards children. My girlfriend has a habit of teasing me for looking so scary. A small child enters the store with her mother. I notice the girl holding a teddy bear and don’t comment on it. My girlfriend is the cashier.)

    Mother: “Excuse me!”

    Me: “Yeah? Can I help you?”

    Mother: “How dare you!”

    Me: “… Pardon?”

    Mother: “How dare you treat me like a lesser being?!”

    Me: “I literally said ‘can I help you.’ I work here. It’s my JOB to, y’know, help people.”

    (The mother huffs and hurries off, leaving the girl behind, who was looking at some toys. She panics once she sees her mother is gone.)

    Girl: “Mommy? Where are you?”

    Me: “Aw, h***. Yo, kitten!”

    Girlfriend: “Yeah?”

    Me: “Can you get [Coworker]? Dude should be in the back. Tell him to find the kid’s mother.”

    (I explain how the mother looked. She nods and hurries off. The coworker quickly walks past us with a calm smile. He’s one of my best friends and the only time he snaps is when people are being idiots.)

    Me: “Hey, kid. You want a cookie or something?”

    Girl: “Mommy says I shouldn’t take things from strangers.”

    Me: “Fair point. Come on. Let’s look around, shall we?”

    (I show my hand with a calm smile. She carefully grabs it. I now notice she dropped her teddy bear.)

    Me: “Hey… Where’s your teddy?”

    Girl: “Huh? Oh, no!”

    (She looks panicked. I quickly find it and hand it back to her with a calm smile. She quickly hugs it.)

    Girl: “You’re scary… but nice.”

    Me: “Yeah, so I hear…”

    (The coworker from earlier now comes along with the mother, who is screaming
    loudly.)

    Mother: “How dare you assault my child! You sick f***! I’ll have your a** sued!”

    Me: “For what? For leaving your daughter behind?”

    Mother: “I’ll have your a** sued! I’m a lawyer!”

    Girl: “Mom, you’re a waitress…”

    Should Have Saved The Date In Their Advent Calendar

    | OH, USA | Extra Stupid, Holidays, Themed Giveaway

    Me: “Hi, ma’am. Welcome to [Toy Store]. Can I help you find anything?”

    Customer: “Yeah. Do you guys still sell Advent calendars here?”

    (It’s December 10th, halfway through Advent.)

    Me: “Sorry, ma’am. We’ve been out of Advent calendars since mid-November. We didn’t even have any for Black Friday, unfortunately.”

    Customer: “So you don’t have any?”

    Me: “No. But we do them every year, so there’s already next year.”

    Customer: “Ah, shoot. I was really looking forward to getting one for the kids.”

    Me: “Yeah. With something like that I always recommend getting them as early as possible. Definitely before December.”

    Customer: “When is the next time you’ll be getting them in?”

    Me: “Next September.”

    Doesn’t Understand The ‘A Time For Giving’ Part

    | TX, USA | At The Checkout, Family & Kids, Holidays, Themed Giveaway, Top

    (I work at a toy store. During the Christmas season, we take donations to ‘Toys for Tots,’ a program that helps kids in need get toys they otherwise couldn’t afford. A boy who has just turned 10 comes in with birthday money and buys some Pokémon toys. This happens at the end.)

    Me: “Okay, hon. Your total is [total]. Would you like to donate to ‘Toys for Tots’ today?”

    Boy: “Yes. I want to donate.”

    (I assume he wants to donate a dollar or so, as most people do.)

    Me: “Okay. How much would you like to donate?”

    Boy: “$50.”

    Me: “Are you sure? That’s a pretty big donation!”

    Boy: *nods*

    Me: “Okay. Thank you so much!”

    (At this point a customer behind me speaks up.)

    Customer: “He can’t give you that much! You’re just keeping it for yourself anyway. And besides, those people are just lazy! If they actually worked instead of mooching off the government then maybe their parents could get them s***!”

    (My jaw drops. I am about to tell the customer off, when the boy steps in.)

    Boy: “Don’t talk like that! Besides, I saved up this money for my birthday, and I can pick how I want to spend it! And they aren’t lazy. Sometimes people just need help. I hope if you needed help, someone would help you. Because that’s what God says to do!”

    (The customer shut up after that. I was really proud of that little boy. He did donate the $50, an amount most adults won’t even pay!)

    She Got Trumped

    | UK | Family & Kids, Geeks Rule

    (We have a regular couple of customers: a mother and her young son. They come in predominantly to buy trading cards based on a popular hand-held game. The young boy is very polite and sometimes comes alone. The mother is loathed by most members of staff because of her critical attitude towards her son’s hobby and our stock.)

    Mother: “This store is just ridiculous. Why do you stock such crap? Children wasting their money! Parents wasting their money!”

    Me: “Well, if he’s saved his money up, it’s all his choice to buy these trading cards, isn’t it?”

    Mother: “Yes, but it’s just rubbish! Stupid drivel for STUPID people!”

    (My manager, who is nearby, and I are both irritated by this. This woman tends to bully her son every time they are here together. Her son is completely silent other than asking for what packs of cards he wants. As the receipt prints, my manager speaks up.)

    Manager: “You know, my colleague here plays trading card games.”

    Mother: “What? Why?!”

    (Note: I’m 23.)

    Manager: “So, by that connection, you’d be calling her stupid, for playing stupid games.”

    Mother: “Well, yes!”

    Me: “Stupid games that teach things like mathematical and tactical skills.”

    Mother: “Well—”

    Me: “And that you are, effectively, calling your money-managing, polite, patient young son stupid.”

    Mother: “Well—”

    Me: “Just remember that.”

    (The mother goes white and apologizes profusely, before leaving the store. The son ends up talking to me about some of the card games, and now still does every time he comes back. The mother might still make disparaging remarks about our other stock, but she’s never called anything or anyone ‘stupid’ since.)

    Ballerina Rex

    | Toronto, ON, Canada | Family & Kids, Themed Giveaway, Top

    (I am in the toy store with my boyfriend. It’s a Saturday, so it’s pretty crowded with children and their parents. We’re looking at the display of a new dinosaur toy series, when a tiny little girl in a pink ballerina outfit enters the store with her mother. The girl spots the dinosaur display from about 30 feet away, and comes running over.)

    Little Girl: “Mommy! Mommy look! Dinosaurs!”

    Her Mom: “I see sweetie. Do you want to spend some of your birthday money on the dinosaurs?”

    Little Girl: “Yes! Can I have the T-Rex? Or the Triceratops?”

    Her Mom: “How about one like the one this lady is buying?”

    (The mom gestures to me and the velociraptor set I’m holding. I smile, and hold it at her level so she can see it. The little girl examines it carefully, and then slowly shakes her head.)

    Little Girl: “It’s a little too scary. Can I have the T-Rex?”

    Her Mom: “Sure sweetie, it’s your birthday money after all.”

    (She hands her daughter the T-Rex box, which is nearly as big as she is. Her older brother, who looks about 13, offers to carry it for her.)

    Little Girl: “AWESOME! Dinosaurs!”

    (Clutching the box, she starts skipping towards the cash with her older brother, twirling and spinning like a ballerina the whole way.)

    Her Mom: *sees us laughing* “My little ballerina. She’s been stealing her brother’s toy dinosaurs since she was one!”

    (The adorable, dino-loving ballerina made my day!)


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