• A Pain In The Nugget
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  • October Theme Of The Month: Halloween!

    Can’t Follow Her Train Of Thought

    | USA | Crazy Requests, Extra Stupid

    Me: “Can I help you find something?”

    Customer: “Yes, I’m looking for a board game about trains, and there’s tickets…”

    Me: “Oh, Ticket To Ride?”

    Customer: “No. In the game, you collect these tickets for different routes, and you used these colored trains to connect the routes…”

    Me: “That’s Ticket To Ride. It’s actually one of my favorites—”

    Customer: “It’s NOT Ticket To Ride. But in the game, the different tickets are worth a certain amount of points, and the further the routes are from one another, the more points the ticket is worth…”

    Me: “Hold on.”

    (I grab a copy of ‘Ticket To Ride’ off the shelf and show it to her, with the name of the game facing me. An image of the game’s board is printed on the back.)

    Me: “Is this the game you’re looking for?”

    Customer: “Yes!” *grabs the game*

    Me: “This is Ticket To Ride. ”

    Customer: “Oh, then this isn’t it.” *drops it back onto the counter*

    Not In A Playful Mood

    | PA, USA | Bad Behavior, Crazy Requests

    (I work for a major toy company at the service desk, and received a call from an older woman.)

    Caller: “Could you transfer me to the toy department?”

    Me: Sure, ma’am, which department did you need?”

    Caller: “The toy department.”

    (We get several calls of this nature a week so I am used to it.)

    Me: “What can I help you with today?”

    Caller: “I’m looking for a Minnie Mouse doll that sings when you hold its hands.”

    Me: “Absolutely, ma’am. One moment while I look this up for you… It looks like my computer says I have a few in stock, but our inventory has been a bit off after the holidays so would you like me to run back and verify that we do in fact have it in stock?”

    Caller: “Yes, please.”

    (Knowing the floor person is at lunch I ask the electronics supervisor to watch the service desk while I go look for this item. I find it on the other end of the store then have to come all the way back up with this doll.)

    Me: “Thank you very much for holding, I do have that doll. Would you like me to put it on hold for you?”

    Caller: “No, I already have one and I really don’t like these dolls so I’m just going to return it.” *hangs up*

    Wish You Could Have Recorded It

    | NJ, USA | Bizarre

    (Whenever someone leaves the store, I have to wish them a good day. I usually do this just as they get to the entryway, since it’s closest to my counter and I don’t have to shout that way. I see a gentleman customer leaving the store, so I call out:)

    Me: “Have a good day!”

    (The customer jumps, looks up all around at the top of the entryway for a minute, and then leaves, leaving me a little annoyed for being ignored. He returns a few minutes later, to talk with a another customer. They both turn and start to leave; they get to the entryway and I call out :)

    Me: “Have a good day!”

    (The customer jumps (again), but this time looks around him, and sees me.)

    Customer: “Wait, that’s YOU saying that?!”

    Me: “Oh, uh, yeah. I tell every customer to ‘have a good day’ as they leave.”

    Customer: “Oh, I didn’t realize you were saying it; I thought it was a recording!”

    Me: “Haha, no, sir, it’s just me. Have a nice day.”

    Customer: “You, too!”

    (I have no idea where the customer has ever encountered a store where a disembodied voice wished him a good day upon leaving, but it must be nice!)

    Bad At Protecting Her Child

    | Charleston, SC, USA | Family & Kids

    (A customer walks with a toy that usually prompts me to sell a buyer protection plan, or toy insurance as I like to call it.)

    Me: “All right, ma’am, would you like to add a protection plan to this?”

    Customer: “No, my child will break it within a week.”

    Me: “Well, that’s a perfect reason for the buyer protection plan! It covers all damages.”

    Customer: “No, no. She’ll break it, so it won’t matter!”

    Tis The Season For Unreason

    | FL, USA | Holidays, Theme Of The Month

    (I work at a well known toy store in the US. It’s two weeks until Christmas and we always have deals going on. It’s Friday and there’s a two day deal on a specific monster doll. The sale is buy one get one free on all that are $19.99 and under. I haven’t had any issues with it until this one man comes through one of my cashiers’ lines. The cashier calls me over. Being a fan of the dolls myself, I already know about the deal.)

    Me: *explains the deal* “And you have the $24.99 dolls.”

    Customer: “No, it says it’s for ALL the dolls.”

    Me: “No, sir. I’ve already seen it and it’s even in this paper.” *I show him the sales paper*

    Customer: “You’re not listening. Let me show you it’s for all the dolls.”

    (I humor him and walk down to the aisle with all the dolls. I show him the sales signs.)

    Me: “See? It says it right here that the sale is only for the $19.99 and under dolls. Yours does not apply to the deal.”

    Customer: “What’s the difference?”

    Me: *getting a little annoyed* “The price, sir. These dolls do not apply.”

    Customer: *getting in my face* “Why can’t I just get it for the sales price? What if I call corporate and they give it to me in writing? Then what are you going to do?”

    (I knew he was wanting an apology, even though I was right, but I wouldn’t tell him what he wanted to hear.)

    Me: “I would give it to you for that price; however, I cannot today since this is the sale going on in the store.”

    Customer: *angry* “Well, I’m just going to take my money elsewhere. Somewhere they will appreciate my business. Such at [Big Box Store notorious for it’s terrible customer service]. I’m never coming here again. This is false advertising!”

    Me: *annoyed and trying to keep my composure* “You’re welcome to do that. Have a good day, sir!”

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