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    If At First You Don’t Succeed…

    | New Albany, IN, USA |

    (We were trying to troubleshoot a printer than quit working…)

    Coworker: “… go ahead and click on the printer and faxes icon.”

    Customer: “It’s not opening.”

    (My coworker tries it himself, and waits nearly 40 minutes for a window to pop up: it eventually shows 70,916 documents in the queue!)

    Like A Spin Cycle, Round And Round

    | Nottingham, UK |

    Me: “Hello, welcome to PC support. How may I help?”

    Customer: “Hello, I just bought this washing machine.”

    Me: “Alright. You’ll have to call customer service. This is PC support. Call back on the same number you just dialed, select 2 in the first menu and then 3 in the second menu to get to customer service.”

    Customer: “Okay, transfer me to customer service.”

    Me: “I’m sorry, I’m not able to do that. You will have to call back on the same number and select 2 in the first menu, 3 in the second.”

    Customer: “Can you give me the number to customer service?”

    Me: “It’s the same number you just called. Press 2 and then 3 in the menus.”

    Customer: “What happens if I press 2 now?”

    Me: “Well, I will get a beep in my ear and I dont like that. Please hang up and call back on the same number before pressing any keys.”

    Customer: “Hrmf!” *hangs up*

    (20 seconds later…)

    Me: “Hello, welcome to PC support. How may I help?”

    Customer: “Hello, I just bought this washing machine.”

    Me: *sigh*

    It’s Gonna Be A Long Call, Part 3

    | Tech Support |

    Me: “Thank you for calling ***, how can I help you?”

    Customer: “Yeah, I want to get on the Internet.”

    Me: “Alright, are you interested in dialup or DSL?”

    Customer: “Whoa, whoa, whoa! You’re speaking Greek to me!”

    Related:
    It’s Gonna Be A Long Call, Part 2
    It’s Gonna Be A Long Call

    Because “Free” Is One Letter Away From “Fee”

    | Virginia, USA |

    Me: “Thank you for calling tech support. May I help you?”

    Customer: “How do you fix Debian?”

    Me: “Depends on what the problem is. What are some of the issues you’re having?”

    Customer: “I paid $700 for it! It should work PERFECTLY!”

    Me: “Ma’am, Debian is free. If you paid $700 for it, all that means is that you’re an idiot.”

    Customer: “Really?”

    Me: “Yep. Anything else I can do for you?”

    Customer: *click*

    It’s Gonna Be A Long Call, Part 2

    , | Prince Edward Island, Canada |

    Me: “Thank you for calling *****. What is the issue you’re calling about?”

    Customer: “I can’t get wi-fi on my phone!!!”

    Me: “Okay, what does the phone say when you try to connect?”

    Customer: “It asks me for a password, but I don’t know the password!”

    Me: “Ma’am, it’s the password you set when you first got your router.”

    Customer: “Router? What the heck is a router?”

    Me: “It’s the little box you have connected to your internet to enable wi-fi.”

    Customer: “Why the heck would I have internet? I don’t even own a computer!”

    Me: *sigh*

    Related:
    It’s Gonna Be A Long Call

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