Me: “Thank you for calling tech support, may I have your university user name?”
Caller: “What’s a user’s name?”
Me: “Oh… well, how are you affiliated with [university]?
Caller: “It’s what came up on my screen.”
Me: “Okay… well, I’m sorry, but this help desk is only for students, staff, and faculty of our university.”
Caller: “But the page said to call!”
Me: “Yes. If you’re in any way affiliated with us we’d be happy to help you, but this service is for students, staff, and faculty.
Caller: “But it didn’t say that, it just said to call!”
Me: “Well, I apologize, but you can’t just call any number on the internet and expect support!”
Caller: “Well, why not?!” *hangs up*
And We Wonder Who Clicks On Spam‚Ä¶