Remote Possibilities Are A Waste Of Time

| PEI, Canada | Top

Customer: “My cable box is broken.”

Me: “What seems to be the issue?”

Customer: “Roughly every 1 minute the channel goes up. I tried turning it off and on, I tried unplugging it, I made sure no one was sitting on the remote, nothing works, you guys gave me a broken box!”

Me: “What does it currently show on the front of the box sir?”

Customer: “Channel 932.”

Me: “And what time is it sir?”

Customer: “9:32. Oh.” *hangs up*

The Problem Was Licked

| Albuquerque, NM, USA | Uncategorized

(I am troubleshooting with a customer. I notice the liquid damage indicator is red, which means it has been exposed to liquid.)

Me: “I’m sorry, but your warranty is void since the phone has been exposed to liquid.”

Customer: “No, it hasn’t! I’ve never dropped it in water.”

Me: “Well that sticker only turns red when its been exposed to moisture.”

Customer: “Well then, of course it’s red. I licked it!”

Me: “Unfortunately, that would count as liquid damage.”

Customer: “That’s stupid! I just wanted to see if it really works!”

TV On Demanding

| Texas, USA | Uncategorized

Me: “Thank you for calling [satellite company]. How can I be of assistance?”

Customer: “I need you to move the satellite, please.”

Me: “I’m sorry?”

Customer: “Well, I want to watch the movie but we’re having a storm. Can you move the satellite closer so I can see the rest of the movie?”

Me: “I’m sorry, ma’am, but the satellite is in space and I can’t just move it closer to you.”

Customer: “Okay. Well, can you pause the channel until the storm is over then?”

Me: “I’m sorry, ma’am, that is a broadcast going to everyone at the same time. We cannot pause the broadcast.”

Customer: “Okay, just replay the movie for me. I get home from work about 5, so if you could start it at 6 I’ll have time to make a bite to eat first.”

Me: “Ma’am, that is not how the broadcast works.”

Customer: “You’re just not helpful AT ALL!”

Dissecting Lies, Brit By Brit

| Vermont, USA | Uncategorized

Me: “Hi, this is [tech center]. I’m [name] from Vermont. How may I help you?”

Customer: “What’s Vermont? Is it a state?”

Me: “Yes. It’s in New England.”

Customer: “No it’s not. You’re lying!”

Me: “No, miss. It was the 14th state to join the Union. It is definitely a state in New England.”

Customer: “New England, you say? Well then why don’t you have a British accent?”

And They Wonder Why We Charge By The Hour

| Atlanta, GA, USA | Uncategorized

Me: “Good afternoon. Thank you for calling [software company]. My name is ***, how can I help you today?”

Customer: “I’m having trouble with my software.”

Me: “Okay. What’s the issue?”

Customer: “My data is gone.”

Me: “When you say gone, what do you mean exactly?”

Customer: “Well, when I open up my [database] my data is incorrect or missing.”

Me: “Okay. There are a few tests that we can run on your data to see if we can pin-point the problem.”

(I walk the customer through the steps of running the data test.)

Customer: “The test is finished. It says, 11,383 data errors were found.”

Me: “11,383?!”

Customer: “Is that bad?”

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