Me: “Thank you for calling ***, my name is ***. What can I help you with today?

Customer: “I’ll tell you how you can help, fix my d*** computer!”

Me: “So what is the problem with the computer today?”

Customer: “It’s broken. Fix it.”

Me: “Okay, but how is it broken?”

Customer: “I don’t know, just fix it.”

Me: “Is it not turning on, or is it not booting up?”

Customer: “I don’t know about computers, just fix the problem already!”

(This proceeds for almost 15 minutes back and forth. Finally, I decide to have some fun. I ask the customer to hold on for a second. I start shuffling some papers and opening and closing my desk drawer quite loudly.)

Customer: “What was all that noise?”

Me: “I think I found something we can use to fix this issue.”

Customer: “Good, so get started on it.”

Me: “Okay… now, I’m holding in front of me a crystal ball… I’m picturing the issue with the computer… the computer is broken, and I’ve found a solution…”

Customer: “I want to speak to your manager, that is very rude!”

Me: “Sure thing, but wait… I see something else… I see this call ending, now!” *click*

(Thank goodness it was 1 AM and nobody listened in on that call, or I’d have been fired.)

Ticket log: “When I shake my computer, I get the blue screen of death”.

Me: “Can I help you?”

Caller: “My car won’t start.”

Me: “Excuse me?”

Caller: “My car won’t start. It ran fine earlier but since I’ve visited your site it won’t turn over.”

Me: “Uh… is your computer attached to your car? Draining the battery?”

Caller: “No, the computer is in the house.”

Me: “I’m sorry, but I don’t see how visiting a web site, let alone ours, could affect the operation of your car.”

Caller: “I thought this was tech support?”

Me: “That’s correct. We are not car mechanics, however.”

Caller: “Look, I hear about web sites hacking into people’s lives all the time. I see no reason why they couldn’t hack cars or anything else they wanted.”

Me: “Are you kidding?”

Caller: “No! My car worked fine earlier! I went to your site and now it won’t start. Why are you hacking me?!”

Me: “We aren’t. You don’t have a clue what you’re talking about.”

Caller: ”F*** YOU! GET OUT OF MY CAR, YOU–”

Me: *click*

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Who Needs History When You Have Hollywood

Me: “How can I help you?”

Irate Caller: “Yes, I just purchased one of your wireless routers and your stupid tech support in India just told me I have to plug it into an outlet.”

Me: “Uh… yes, ma’am. It needs to be plugged into an outlet to get electrical power.”

Irate Caller: “I purchased a WIRELESS router, so it shouldn’t require wires! Doesn’t it use batteries or something?”

Me: “No, ma’am, ‘wireless’ means you don’t need wires between the computer and the router.”

Irate Caller: “Wireless means WIRE-LESS! If this thing has to be plugged in with a wire, I want a full refund!”

Me: “If the product isn’t what you expected, I suggest you return the device to your local retailer.”

Irate Caller: “NO! That’s not good enough! They won’t take it back because it’s been opened! I want you to give me a refund!”

Me: “Ma’am, we don’t provide refunds unless a product’s functionality is grossly misadvertised. You need to speak to–”

Irate Caller: “NO! You’ll give me a refund right now you f***ing son of a b**** and you’ll do it right f***ing now!”

Me: “Ma’am, throwing a temper tantrum like a five year old is not going to get you something that we’re incapable of giving you.”

Irate Caller: “You can’t speak to me like that! Transfer me to your manager at once!”

Me: “No.”

Irate Caller: “What?”

(Contrary to popular belief, most companies don’t REQUIRE techs to transfer to supervisors simply because they’re told to by a customer).

Me: “I said no. I will not transfer you to my supervisor. This is a non-escalatable issue.”

Irate Caller: “But you have to!”

Me: “No, I really don’t, and since you already blasted me with profanity, technically I could have disconnected the call already.”

Irate Caller: “Well, I’m sorry… can I have my refund now?”

Me: “I told you, I can’t give you a refund for this product. You need to contact your retailer.”

Irate Caller: “F*** you! You f***ing ****ards are ripping me the f*** off! F*** you!”

Me: “Thank you for contacting tech support and have a nice day!”

Irate Caller: “Wait! I’m sorry!”

Me: *click*

(We were trying to troubleshoot a printer than quit working…)

Coworker: “… go ahead and click on the printer and faxes icon.”

Customer: “It’s not opening.”

(My coworker tries it himself, and waits nearly 40 minutes for a window to pop up: it eventually shows 70,916 documents in the queue!)

Me: “Hello, welcome to PC support. How may I help?”

Customer: “Hello, I just bought this washing machine.”

Me: “Alright. You’ll have to call customer service. This is PC support. Call back on the same number you just dialed, select 2 in the first menu and then 3 in the second menu to get to customer service.”

Customer: “Okay, transfer me to customer service.”

Me: “I’m sorry, I’m not able to do that. You will have to call back on the same number and select 2 in the first menu, 3 in the second.”

Customer: “Can you give me the number to customer service?”

Me: “It’s the same number you just called. Press 2 and then 3 in the menus.”

Customer: “What happens if I press 2 now?”

Me: “Well, I will get a beep in my ear and I dont like that. Please hang up and call back on the same number before pressing any keys.”

Customer: “Hrmf!” *hangs up*

(20 seconds later…)

Me: “Hello, welcome to PC support. How may I help?”

Customer: “Hello, I just bought this washing machine.”

Me: *sigh*

Me:  ”Thank you for calling ***, how can I help you?”

Customer:  ”Yeah, I want to get on the Internet.”

Me:  ”Alright, are you interested in dialup or DSL?”

Customer:  ”Whoa, whoa, whoa! You’re speaking Greek to me!”

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It’s Gonna Be A Long Call

Me: “Thank you for calling tech support. May I help you?”

Customer: “How do you fix Debian?”

Me: “Depends on what the problem is. What are some of the issues you’re having?”

Customer: “I paid $700 for it! It should work PERFECTLY!”

Me: “Ma’am, Debian is free. If you paid $700 for it, all that means is that you’re an idiot.”

Customer: “Really?”

Me: “Yep. Anything else I can do for you?”

Customer: *click*

Me: “Thank you for calling *****. What is the issue you’re calling about?”

Customer: “I can’t get wi-fi on my phone!!!”

Me: “Okay, what does the phone say when you try to connect?”

Customer: “It asks me for a password, but I don’t know the password!”

Me: “Ma’am, it’s the password you set when you first got your router.”

Customer: “Router? What the heck is a router?”

Me: “It’s the little box you have connected to your internet to enable wi-fi.”

Customer: “Why the heck would I have internet? I don’t even own a computer!”

Me: *sigh*

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Me: “Hello, technical support, how can I help?”

Customer: “I don’t know what’s wrong with my computer. Can you tell me?”

Me: “Well… can you explain what’s wrong?”

Customer: “Your job is to tell me what’s wrong.”

Me: “Yes, but unless you help me I can’t tell you what is wrong.”

Customer: “Why? Can’t you guess what’s wrong?”

(I have decided a this point whatever is wrong will be something stupid.)

Me: “Okay, maybe you can’t turn your computer on because it hasn’t got any power.”

Customer: *angrily* “DO YOU THINK I’M STUPID?”

(Suddenly, the customer calms down.)

Customer: “Sorry, you were wrong. It’s plugged in and the light is green. Can you guess what’s wrong? It’s still black on the screen.”

Me: “Well, is your screen on?”

Customer: “Yes, I just said it was. It’s just black!”

Me: “Right click.”

Customer: “Hey, it worked… oh, it was a screensaver. Couldn’t you have guessed it was that at the start?”

Me: *thud thud thud*

Customer: “What was that?”

Me: “Guess.”