Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Your Connection Is Totally Forked
    (2,134 thumbs up)
  • November Theme Of The Month: I Don't Work Here!
    Submit your story today!

    De-Engineering Stereotypes

    | San Francisco, CA, USA | Bigotry, Technology, Top

    (I am an engineer working the tech support line. I should also add that I’m the only female engineer in a department of all male engineers. I answer a support call:)

    Me: “Thank you for calling the engineering support line. How can I help you?”

    Customer: “I need to talk to an engineer.”

    Me: “Sure, what’s your question?”

    Customer: “Well, I’d like to tell it to an engineer.”

    Me: “No problem, what can I help you with?”

    Customer: “No, you don’t understand. I want to speak directly to the engineer.”

    Me: “Sir, I’m an engineer.”

    Customer: “You are?!”

    Me: “Yes.”

    Customer: “But… you’re a girl!”

    Me:  *in a Valley Girl voice* “‘Ohmygosh, I know! Isn’t that amazing?”

    (Trans)Late To Understanding

    | Virum, Denmark | Language & Words, Technology

    (We run a tech support channel. Unlike traditional channels, we allow anybody and everybody to ask and receive answers. The popularity of the channel forced us to bring in a bot which tells the user to speak English in their own language if they are speaking a non-English language. The user is from Colombia.)

    User: *in Spanish* “Hi, my game is broken. Can you help?”

    Bot: *in Spanish* “This is an English-only channel. Try Google Translate if you need translations to English.”

    User: *in German* “Hi, my game is broken. Can you help?”

    Bot: *in German* “This is an English-only channel. Try Google Translate if you need translations to English.”

    (The user disconnects.)

    Another User: “I wonder which part of “this channel is English only” doesn’t he get?”

    Email Fail

    | IN, USA | Extra Stupid, Technology

    (The customer is the CEO of a graphics design company that has hosted email with us. He calls in late one night to report that he is unable to get any email, and that he has important business to attend to and must have his email. I’ve almost exhausted all troubleshooting with this customer. I verified settings on his email client, verified settings on our server and mail flow to his inbox. In a last resort, I have the customer attempt to set up the email account again as a new account.)

    Customer: “It says it can’t connect to the server. Are you having server issues?”

    Me: “No, sir. If we were, we’d have a lot more callers about this issue. Try [alternative incoming server address and port] and see if you get a different response.”

    (Typing and a pause…)

    Customer: “Nope, still says can’t connect to server.”

    Me: “Hmm…” *thinking there’s no way this can be possible* “Are you having any Internet issues? Are you able to load any web pages?”

    Customer: “No, our ISP is having an outage right now.”

    Me: “… Well, there’s your problem. Unfortunately without Internet you won’t be able to get email.”

    Customer: “Why? What does Internet have to do with email?”

    Do Not Not Speak(er) The Same Language

    | Scunthorpe, England, UK | Crazy Requests, Money, Technology

    Customer: “I’ve bought some car speakers and fitted them, but now there’s no sound from my stereo. Do you know what it might be?”

    Me: “I think you should go to the people you bought the speakers from and ask their advice. They’ve made money from you!”

    Customer: “I have, but they want to charge me!”

    Me: “And you think I don’t?!”

    (He left.)

    You Can’t Even Picture It

    | Melbourne, VIC, Australia | Extra Stupid, Technology

    (I am helping someone over the phone with a computer issue they are having.)

    Me: “Okay, could you take a print screen shot of the issue and email it as an attachment to us?”

    Customer: “Sure.”

    (A few minutes pass and the email comes through. The customer had taken a picture of the computer screen with their phone, printed it, taken ANOTHER picture of that, and sent it!)

    Page 2/9012345...Last