Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Filled With Creamy Justice
    (1,786 thumbs up)
  • July Theme Of The Month: Animal Madness!
    Submit your story today!

    You Shall Not Pass(word)

    , | MB, Canada | Crazy Requests, Extra Stupid, Technology

    Customer: “I’m not getting my emails on my phone.”

    Me: “Okay, your email isn’t syncing because you haven’t typed your password in.”

    Customer: “What’s my password?!”

    Me: “I don’t know sir; it would be whatever you originally chose for a password.”

    Customer: “Well, I don’t remember. Why don’t you know it?!”

    Me: “That would negate the purpose of a password, sir. You don’t WANT me to know your password. Your email accounts have nothing to do with [Company].”

    Customer: “AND YOU CALL YOURSELF CUSTOMER SERVICE?!” *storms out*

    A Simple Solution Is Just The Ticket

    | Red Bluff, CA, USA | Extra Stupid, Technology

    Customer: *calling my office phone* “My scanner hasn’t worked for two weeks! Why haven’t you fixed it yet?”

    (I glance at my computer, checking my tickets. Nothing in this person’s name.)

    Me: “Have you called a ticket in? What is the ticket number?”

    Customer: “I don’t have time for that!”

    Me: “Well, luckily, I have a gap between appointments and can come over to look at it now.”

    (I head over.)

    Customer: “See? Nothing.”

    Me: “How long has it been unplugged?”

    Bust A Gut Laughing

    | OK, USA | Language & Words, Technology

    (I do a lot of support for products I sell online via direct chat in text. Often google translate is used by customers. Unfortunately, my customer doesn’t know I speak Spanish and begins to rely on the translator. Please note that ‘tenía’ is past tense for ‘I have’ and ‘tenia’ means ‘tapeworm.’)

    Me. “Ah, it appears that you unlinked the product. That’s okay; I’ll send you a new one.”

    Customer: “Ah, tapeworm is my culpa!”

    (My friends and I now use that for ‘my bad.’)

    Fixed With A Male-To-Female Adaptor

    | ON, Canada | Bigotry, Technology

    (I work tech support at an inbound call center for a fairly large ISP. A lot of customers get transferred by sales agents when they select the wrong option. I’m female.)

    Me: “Thank you for calling [Company]. My name is [My Name]. How can we help you?”

    Elderly Caller: “Oh, hello, dear. I’m just waiting for a tech support man.”

    Me: “Yes, ma’am. I’m tech support! How can I help?”

    Elderly Caller: “Oh no, no, honey. I’m sure there will be a tech support man along to help me shortly. I don’t mind waiting on hold.”

    (After a few minutes of attempting to get her information and assuring I can help, I finally resolve the issue and we say goodbye. A few hours later I get an email from a coworker who had spoken to the same woman. He transcribed a message she insisted get to me that read as follows:)

    Message: “Please tell [my Name] that she fixed all the problems I had and I didn’t mean to be rude. I didn’t even know women were allowed to work tech support so it’s not my fault!”

    Their Intelligence Is Capped

    | USA | Extra Stupid, Technology

    Customer: “Your password isn’t working on this computer!”

    Me: “Really? That’s weird. Everyone else seems to have logged in just fine.”

    Customer: “Well, it’s not working for me and I need you to fix it.”

    Me: “All right. I’ll see what I can do.”

    (I walk over to my computer and double check to make sure I have the password right when it comes to me what the problem is.)

    Customer: “Well?”

    (I glance at his keyboard and sure enough, caps lock has been turned on. I press the caps lock key and start walking back to my desk.)

    Customer: “Oh…”


    Page 1/8712345...Last