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    Slow To Register

    | London, England, UK | At The Checkout, Awesome Customers

    (I am going to a self-service checkout in the shop. I can see that the screen says it is for cards only. In addition, there is a sign plastered to the machine saying the same.)

    Employee: “Just to let you know: that’s card only.”

    Me: “Okay.”

    (I put my goods down. He is still looking at me, so I look up.)

    Employee: “You won’t be able to use cash.”

    Me: “…I know; it’s alright. I have a card on me.”

    Employee: “Sorry. You’d be surprised how many people will try to pay in cash despite all the warnings.”

    Me: “Really?”

    Employee: “Yeah, it happens all the time.”

    (I scan my first item. The machine immediately says in a loud voice: ‘This till will only accept cards. Do you wish to continue?’ I stare at the employee, who walks off, laughing. My faith in humanity went down that day.)

    A Detergent Deterrence

    | RI, USA | Family & Kids, Health & Body, Liars & Scammers, Theme Of The Month

    (The market I work at keeps the packages of detergent pods on the middle shelf. A customer sees where they are, and flips out.)

    Customer: “Excuse me, miss?!”

    Me: “How can I help you?”

    Customer: “Is there anyone I can talk to about the placement of the detergent pods?”

    Me: “Our manager isn’t in right now. If you want, I can give you his name so you can bring the matter up with him at a later date.”

    Customer: “I want you to do something about it now! These are poisonous to young children. If a child were to open one of these and eat one in the store, you would have a major lawsuit on your hands!”

    Me: “We’ve never had an issue with the placement of the product before, but I could see if the acting manager can do something about it.”

    (I go to page the acting store manager to the aisle. When I return to the aisle, the customer is nowhere to be seen, but there is a young girl trying to open one of the containers. Upon seeing me the young child drops the container on the floor causing them to spill everywhere.)

    Child: “I’m sorry!”

    (As if on cue, the customer comes flying into the aisle.)

    Customer: “See what I mean?! It’s a good thing you were here to stop this little girl before she ate one! I can’t imagine what would have happened if you hadn’t come into the aisle when you had! See how easy it is for a child to get into them?!”

    Child: “But Mommy, you told me to open it!”

    (The customer turns beet red, grabs her daughter, and sprints from the aisle. Thankfully she is stopped by the acting manager who had heard the entire exchange. It turns out that the woman had pulled the same stunt at several other markets in the area to get some form of compensation. She was forced to pay for the detergent pods in the end.)

    A Price For The Devil To Pay

    | RI, USA | Crazy Requests, Religion

    Customer: “Excuse me, miss; could you help me?”

    Me: “Sure, what do you need?”

    Customer: “Could you change the price on this syrup? The unit price is $6.66, and I don’t want to buy the devil’s syrup.”

    Me: “I don’t think we can change the price at the store level. And I’m not sure that’s a valid reason to change a price.”

    Customer: “It doesn’t have to be much. Even just a penny would be fine. Could you ask your manager?”

    Me: “Ma’am, I really don’t think we can change the price on a national brand item. We have other kinds of syrup that are just as good if the unit price of that brand bothers you.”

    Customer: “No! I want that brand! I only eat that brand! And I want you to lower the price of that brand!”

    Me: “Ma’am, I’m afraid I can’t do that.”

    Customer: “I’m never shopping at this devilish place again! Everyone who works here is going to go straight to Hell for associating with the devil!”

    Me: “Have a nice day, ma’am.”

    Enough To Get The Blood Pumping

    | QLD, Australia | At The Checkout, Bizarre, Health & Body

    (I’m working on the checkouts when a customer around her 30s approaches with a large trolley.)

    Me: “Hi, how are you?”

    Customer: “Fine.”

    (She starts loading her groceries onto the register and I start scanning. She then reaches into her bag to take something out. Not paying much attention, I continue scanning. The register belt moves closer to me and soon I see that she has placed a used sanitary pad on the register.)

    Me: “Uh… ma’am? Is that from you?”

    Customer: “Yes, why?”

    Me: “Would you mind removing it from my register?”

    Customer: “Why? Are you too lazy to throw it out yourself?”

    Me: “Ma’am, that is a serious health hazard. Besides that, it isn’t in my job description to clean up after customers. I’m not touching that; please get it off my register.”

    Customer: “I can’t believe how lazy you are!”

    (The customer grabs the pad, storms over to the bin and throws it away before coming back to pay for her groceries. She leaves without a word. I close down my register, and wash my hands a dozen times.)

    Just Till-ing It Like It Is

    | East Sussex, England, UK | At The Checkout, Crazy Requests

    (A customer comes in at about 2 pm; he is the only customer in the store.)

    Customer: “Why is there only one person by your tills?”

    Coworker: “Because it’s a quiet period. My manager and my other colleague are currently restocking the shelves.”

    Customer: “That’s ridiculous! Somebody should be on every till!”

    Coworker: “Ma’am, with respect, you’re the only person in the store. Why would we need all three tills to be manned?”

    Customer: “I should have the right to choose who I get served by.”

    Coworker: “Well, I could buzz for my colleagues if you like?”

    Customer: “No, I don’t want to have to wait. I’m busy. I’m in a rush.”

    Coworker: “Well, either I can buzz for my colleagues or I can serve you and you can get on with your day. Which would you prefer?”

    Customer: “NEITHER! I WANT TO CHOOSE MY TILL!”

    Coworker: “Ma’am, those are my only two options. My colleagues aren’t at the till. If you want a choice, I can buzz them and they’ll get here within twenty seconds, or I can serve you and you can be out of the store and getting on with your day within twenty seconds. The choice is utterly yours.”

    Customer: “I can’t believe your service is so poor. You know what? I don’t even want this!”

    (The customer puts down a bottled drink.)

    Customer: “I will just have a drink when I get home.”

    (By now, my manager and I have heard the commotion. We come over after the customer leaves.)

    Manager: “What just happened?”

    Coworker: “I… I’m not sure.”

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