October Theme Of The Month: Halloween!

Accentuating The Problem, Part Deux

| RI, USA | At The Checkout, Bigotry, Language & Words

(I’m from a region that has a very unique and distinct accent. Despite having lived in the region for my entire life, I do not speak with the accent. My lack of regional accent and the unusual spelling of my first name will often lead to customers asking me where I’m from.)

Me: “Can I help you with anything else?”

Customer: “Yes, your accent and name are interesting. Where are you from?”

Me: “I’m from this state.”

Customer: “No, no. You misunderstood me. Where were you born?”

Me: “I was born in this state.”

Customer: “That can’t be! You don’t talk like you’re from this state and I’ve never seen that spelling of your name! Stop lying to me and tell my where you’re really from!”

Me: “Sir, I’m telling you the truth. I was born here but I grew up in a Francophone family which is why I don’t have the typical regional accent.”

Customer: “You’re definitely not from around here if you’re from a whatever-you-called-it family! I want you to tell me where you’re really from!”

(Finally fed up with the customer keeping me from my work I give up trying to argue with him.)

Me: “All right. I’m from Quebec, Canada.”

Customer: “See, was that so hard? You speak very good English for someone from Quebec. You must have studied hard. Have a nice day, mademoiselle!”

Accentuating The Problem

Easy To Label The Problem Customers

, | Erie, PA, USA | Crazy Requests, Food & Drink

(Instead of repeatedly having to tell customers prices, we have case tags with the name and price listed in front of each product. A customer walks up and I go up to the counter to greet him.)

Me: “Hello! What can I get you today?”

Customer: “Yes, hello. I would like a half pound of this bologna.”

(He walks over to the case that has several different kinds of bologna in it. The case tags are clearly labeled in front of each product. I politely ask again which product he wanted.)

Me: “I’m sorry, sir, which one did you want? We have [Name Brand #1], [Name Brand #2], and [Name Brand #3].”

Customer: “This one.”

Me: “Sir, I can not see which one you’re pointing to.”

(The man starts to glare at me. He points once again.)

Customer: “THIS… ONE…”

(Finally giving up on the hope he’ll actually say brand of bologna he wants, I walk around the counter to the front.)

Me: “I apologize. Which one did you want?”

(Without speaking, he points to the bologna he wanted.)

Me: “Oh, the [Brand Name] beef bologna.”

Customer: “YES! I’ve been pointing to THAT one.”

(I slice the desired amount of meat for the gentleman and thank him for shopping with us. My coworker then walks up to me.)

Coworker: “That’s okay… I had someone completely ignore the label and ask for the white circle cheese.”

Giving Her A Good Dressing Down

| Melbourne, VIC, Australia | Bizarre, Health & Body

(I am a 17-year-old high school student in the supermarket after school. I am in my uniform buying some study snacks to take home. I’m wandering down the chips and confectionary aisle, when another customer approaches me.)

Customer #1: “Why is your dress so short?”

Me: “Excuse me?”

(My dress is about two inches above my knee, and I’m 5’7″ tall.)

Customer #1: “Girls should be wearing longer dresses!”

(The customer then lunges for my dress, attempting to pull it down. Another customer sees and then intervenes.)

Customer #2: “Geez, leave her alone.”

(The first customer begins walking off but not before leaving me with this little gem:)

Customer #1: “She’ll be pregnant before the year is out unless she gets a longer dress.”

Giving Him A Good Dressing Down

In Line And Out Of Line, Part 3

| Toronto, ON, Canada | At The Checkout, Wild & Unruly

(Today is a busy weekend. I’m working checkout and there is a huge line waiting. In the middle of one of my transactions, a woman cuts everyone in line. The people in line are visibly agitated but just let it go.)

Me: “Sorry, ma’am. I cannot check you out. These customers have been waiting in line patiently for their turn. Please go wait like everyone else.”

Customer: “I’m in a hurry. Please, can you make an exception just this once?”

Me: “Ma’am, I’m sorry, but it just wouldn’t be fair for everyone else in line. Please wait for your turn.”

(After I say this, the customer’s mood quickly swings from a cheery to angry.)

Customer: “This store should treat their customers better! I’m giving them all my hard earned money. You know what? F*** this place and everyone here! You people are f******* idiots! I’m going to shop at [Competitor]!” *storms out without her items*

(As she turns her back and storms off, almost everyone in line, and even some people in other lines, flip her off in unison.)

In Line And Out Of Line, Part 2
In Line And Out Of Line

Deaf To Reason, Part 2

, | Darwin, NT, Australia | At The Checkout, Bigotry, Pets & Animals

(I am at a supermarket checkout.)

Me: “Hey, there! How are you this eveni—”

Customer: “You realise there’s a man in here with a dog, right?”

Me: “Oh? Maybe it’s a guide dog or something?”

Customer: “No, no! It doesn’t have the guide dog harness! Really! The beast is sticking its nose in the fresh bread!”

(She proceeds to point over my shoulder, and I decide to look. To my amusement, it is a man who had come to my primary school when I was younger, to teach us about dogs that help people with hearing issues.)

Me: “Actually, I know that guy. The dog is actually there to help him because of his hearing being—”

Customer: “I don’t CARE what the dog is there for! It’s not a guide dog and needs to be removed! If you’re not going to help, call your manager, please!”

(Exasperated and a bit peeved at the customer’s behaviour, I grudgingly do so while she defiantly hold up the line.)

Manager: “What seems to be the problem?”

Customer: “That MAN over there has brought some flea-ridden dog in here while he’s shopping! Get him out of here at once!”

Me: “I tried to explain to her it’s a hearing aid dog, but she’s not listening.”

Customer: “I was listening you little cretin! Hearing aid dogs don’t—”

Manager: “Actually they do, and this man is well known for coming through with his dog to help with his shopping. The kids love him, we love him, and you just appear to want to deny that for sake of argument.”

Customer: “How DARE you! I’m a paying customer!”

(By this point my manager asked her to pay her due and leave. She does… only to come back in and flat out abuse the guy for making HER look like a fool. Cops had to be called for her to be removed.)

Deaf To Reason

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