Denser Than The Dough

, | FL, USA | Crazy Requests, Extra Stupid, Food & Drink

(I work in the bakery department of a rather large supermarket chain. We are one of the few remaining chains in the area with a fresh bakery: our breads are made from scratch every morning. We have a particularly smug customer who always thinks he is right about everything. Normally he complains about the prices on products, expecting the prices to never change… ever.)

Customer: “Do you have any Mountain Bread?”

(This type of bread is a round loaf cut in a particular way with flour on top to make it look like the snow on a mountain. It is extremely popular.)

Me: “I’m sorry, but we ran sold out of that today. But if you would like to buy this loaf here—” *I gesture to an Italian loaf* “—it is the exact same bread. It is just a different shape.”

Customer: “No, it isn’t! It tastes completely different. The dough is nothing alike!”

Me: “I assure you sir, they are exactly the same.”

Customer: “NO, THEY AREN’T! I KNOW MY BREAD AND THESE ARE NOT THE SAME! WHAT DO YOU KNOW?! I’M AN EXPERT WITH BREAD!”

Me: “And I know MY bread as I made these both this very morning, and I assure you the dough for both is made in one giant batch. We set aside some of it to make into round Mountain loafs and some of it to be set aside for the more standard Italian loaves. It is the exact same dough; the only difference is that the Mountain bread gets flour on top. That is it.”

Customer: “YOU’RE WRONG! THE DOUGH IS NOTHING ALIKE!”

Me: *fed up* “How about you try a piece?”

(I take a loaf from the shelf and offer him a slice. He takes the slice and takes a bite.)

Customer: “…I guess it is close… BUT IT’S NOT THE SAME!” *he takes a loaf and leaves*

Me: *to a coworker* “What part of I MADE THIS and IT COMES FROM THE SAME BATCH was so hard to understand?”

Coworker: “Some people are just dense…”

(The customer still shops in my store, though he hasn’t had any big issues like this in quite some time.)

Hey, [His Name]

, | Australia | At The Checkout, Funny Names

(At my deli we have a worker named Naim. We pronounce it exactly the same as the word ‘name.’)

Customer: “How long till the hot chickens come out?”

Coworker #1: “I’m not sure. Hey, Naim, do you know?”

Coworker #2: “Half an hour, I think—”

Customer: “That’s INCREDIBLY rude! Are you just too lazy to learn his name?”

Coworker #2: “But… that is my name.”

(He shows the customer his name tag, and she immediately brightens and apologises.)

Coworker #1: *starts laughing* “If I call anyone Nametag then I’ll be in trouble.” *turns to me* “Right, Nametag?”

(I can’t help but giggle, and the customer just rolls her eyes and walks away.)

Avoiding The Meat Of The Problem

| UK | Extra Stupid, Food & Drink

(I work at a customer service desk in a large supermarket.)

Me: “How can I help?”

Customer: “I want a refund for this frozen chicken!”

Me: “Okay, so what seems to be the problem?”

Customer: “I put it in the oven for a whole hour and it’s still pink inside!”

Me: “Um, okay. I would suggest putting it in the oven for longer then, ma’am.”

Customer: “Are you calling me stupid?!”

Me: “No, I’m just suggesting that it is pink because it’s not cooked properly.”

Customer: “Just because I’m not a chicken cooking expert like you!”

Me: “I’ve been vegetarian for 13 years, ma’am…”

Should Get Yourself Checked Out

| UK | At The Checkout, Technology

(I am the customer in this story. I am notoriously unlucky at using self-service checkouts; they invariably tell me to ‘place the item in the bag’ or ‘remove the last item from the bag’ or can’t recognise the barcodes. For this reason I usually try to use a manned register. On this occasion I’m only buying a few items and decide to give it a try. There is a cashier near the self-service in case of problems.)

Me: “Just to warn you, these checkouts don’t like me. You’ll probably need to help.”

Cashier: “No problem. I’ll wait right here.”

(I start scanning.)

Me: “I can’t believe this is working. It’s usually gone wrong by now.”

Cashier: “Well, keep going. You’re doing something right!”

(I scan my last item.)

Me: “Wow, that is the first time I’ve got through the whole thing without a problem! That’s a record!”

Cashier: “Well, congratulations!”

(I pay the machine and collect my change.)

Me: “I still can’t believe it didn’t go wrong.”

Cashier: “I hope you have a good day!”

Me: “Thanks! Goodbye.”

(I start to leave the store.)

Cashier: “Uh, excuse me?”

Me: “Yes?”

Cashier: *pointing at the checkout I’d just left* “…Did you want to take your shopping with you?”

Doesn’t Go Quite So Well With Jelly

| AZ, USA | Food & Drink, Funny Names

(Sunday morning working in the beer and wine section of a busy supermarket stocking bottles of wine.)

Customer: “Excuse me; can you help me find some peanut grease?”

Me: *a little tired, thinking the customer perhaps meant peanut oil or something* “Peanut grease? I’m not sure if we stock that but if we do it would probably be in the baking aisle.”

Customer: “Baking? I don’t want to cook with it; I want to drink it.”

Me: *nonplussed* “I’m sorry?”

Customer: “Yes, I’m looking for something dry but still a little sweet and I read on a website that peanut grease would be a good one to try.”

Me: *the penny drops* “Oh, pinot gris! Yes, we have that right over here…”

(I proceeded to help him pick out a few nice bottles. One of the better customers I’ve dealt with to be honest but I can’t go past that completely brilliant mangling of pronunciation.)

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