November Theme Of The Month: Black Friday!

Kick Off Your Sunday Shoe Store

| LA, USA | Awesome Customers, Family & Kids, Musical Mayhem

(I am out shopping with two of my cousins. They decide we need to look at shoes. The store is nearly empty and they have a local oldies station playing. ‘Footloose’ comes on as they’re browsing the shoes.)

Me: “Ooh! Footloose! I love this song!”

Cousin #1: “Just don’t—”

(Before she can finish her sentence, I start dancing to the music. She and her sister hide their faces and walk off to look at shoes in another part of the store. The two employees, who had looked bored to tears, start laughing and clapping as I dance around the shoe fitting area. When the song ends, I plop down on one of the seats to catch my breath.)

Cousin #2: “We can’t take you anywhere!”

Employee #1: “Oh, she didn’t hurt anyone!”

Employee #2: “In fact, she just made our day! Thank you!”

Me: *grinning* “I work with the public, and I know the bad customers outweigh the good, so I figured I would brighten your day!”

Handling Change Well

| Cork, Ireland | Criminal/Illegal, Liars & Scammers, Money, Theme Of The Month

(A well-dressed, middle-aged man comes up to me with a friendly smile.)

Customer: “Excuse me, I’m sorry to be a bother. Could I possibly get change from you?”

Me: “Okay, come up to the till. I’ll help you out.”

Customer: “Thank you so much.”

(He hands me three €20 note.)

Customer: “If I could get a €50 note and a €10 note out of this, it’d be really helpful.”

(I take the three €20 notes, and hand him back the change.)

Customer: “Thanks. Sorry, but could I ask one more favor? Could I just get two €1 coins for this?”

(He hands me a €2 coin. I am feeling slightly suspicious now. I turn back to the till, take out the two one-euro coins, and hand them to the man. He doesn’t move.)

Me: “Is there something else?”

Customer: “You never gave me the €50 note.”

Me: “I’m pretty sure I did.”

Customer: “No, you definitely didn’t.”

Me: “Sir, I’m not giving you any more money. If you would like, you can come back during closing. If we’re €50 over the end of day report, I will be happy to rectify my mistake. However, I’m absolutely positive I did not make one.”

Customer: “Are you, really? This is ridiculous. You did not give me the money!”

Me: “I think I did.”

Customer: “You couldn’t have made a mistake? How are you so sure?”

Me: “Because the corner of the €50 note I gave you is sticking out of your sleeve.”

(Turns out he had done it to all the other shops on the street, and successfully conned two.)

Always Put Your Best Foot Forward

| UK | Awesome Customers, Awesome Workers, Theme Of The Month

(It is a few days after Christmas. I am a student but work in a shoe shop which is well known for measuring and fitting kids’ shoes. However, although we have measuring gauges in adult sizes, we rarely use them because adults tend to know what size they are.)

Customer: “Hi, can you measure my feet?”

Me: “Yep, no problem; one moment.”

(I go to get the gauge and sit the customer down.)

Me: “Okay, you’re coming up as a size six but very wide.”

Customer: “That can’t be right! I haven’t ever been a size six! These trainers are a man’s size ten! I haven’t worn nice shoes since before my son was born; I’m too big for these!”

Me: “Well, that’s what you’re coming up as. Obviously as you are so wide, it’s likely that you’ve gone up for the width rather than the length, so why don’t we look in the wide fitting range over here and see what we have?”

Customer: “Okay…”

(She is clearly skeptical, but I manage to find a size 7 extra wide which fits.)

Me: “Okay, that’s a start! Normally, I would have to radio up to find a specific style, but I am going to go and ask my manager if I can go up to the stockroom myself and just pull anything I think you might like and could fit. Is that okay?”

Customer: “That’d be brilliant.”

(I bring down three styles in extra wide; the customer is astounded when I tell her that there could be more. I show her the second pair.)

Customer: “Now these I like! They’re pretty, but they’ll work for my job interview too. I just can’t believe they fit!”

Me: “Okay. Well, I’ll go and box them up and take them to the till for you. I hope you enjoy them and good luck for your interview!”

Customer: “Thank you so much! What’s your name?”

Me: “I’m [name]. And it was no problem!”

(After she has paid, the customer finds me whilst I am tidying a sale rack.)

Customer: “I was looking for your manager, but I couldn’t find one. Here, you helped me find the first pair of nice shoes I have had in years! I don’t know what your official policy on tips is but, this is for you.”

(She hands me five pounds.)

Me: *stunned* “Thank you very much!”

(Later, I ask a manager and he says that tipping so rarely happens that there is no official policy and I can keep the five. I’d been having a pretty awful day, but knowing that I had helped that woman find something that meant so much to her made it, and the last few hours were so much easier!)

Try To Keep A Poke Face

| WI, USA | Rude & Risque

(An old man comes up to purchase a pair of shoes. I am nearby while my manager rings it up.)

Manager: “Now, hold onto your receipt, because you can use it anytime to get another pair half price!”

Customer: “Oh, I doubt I’ll get to use it. I’ll probably be dead before I need new shoes again.”

Manager: “Oh, don’t say that! You’ve got to stay positive!”

Customer: “Ah, when you get to be my age, all the ‘positive’ gets used up. First you can’t poke it no more, and then it just goes downhill from there!” *leaves*

The Great Will Of China

| Melbourne, VIC, Australia | Extra Stupid, Tourists/Travel

(A customer tries on a pair of shoes. As she is about to pay, she asks about getting a tax refund.)

Customer: “Can I get duty free for this?”

Me: “No, you cant get duty free for these because you have to spend over $300 and these are only $149.”

Customer: “So, I can get duty free?”

Me: “No, sorry, these are only $149. You need to spend over $300 to be able to claim your tax at the airport.”

Customer: “So, I can only wear these in Australia? I can’t wear these in China?”

Me: “Yes, you can wear these in China, but you wont be able to claim your tax back because they are not over $300.”

Customer: “So, I can’t take these to China?”

Other staff: “Yes you can wear them in China, but they’re not duty free.”

Customer: “So, I can wear them in Australia, and to the airport, but not in China?”

Me: “No, you can wear them anywhere.”

Customer: “How much tax can I get back?”

Other staff: “You can get 10% tax back but you cant get it for these ones because it is less than $300.”

Customer: “So, I can wear them to China?”

Me: “Of course.”

Customer: “Okay!”