Always Put Your Best Foot Forward

| UK | Awesome Customers, Awesome Workers, Theme Of The Month

(It is a few days after Christmas. I am a student but work in a shoe shop which is well known for measuring and fitting kids’ shoes. However, although we have measuring gauges in adult sizes, we rarely use them because adults tend to know what size they are.)

Customer: “Hi, can you measure my feet?”

Me: “Yep, no problem; one moment.”

(I go to get the gauge and sit the customer down.)

Me: “Okay, you’re coming up as a size six but very wide.”

Customer: “That can’t be right! I haven’t ever been a size six! These trainers are a man’s size ten! I haven’t worn nice shoes since before my son was born; I’m too big for these!”

Me: “Well, that’s what you’re coming up as. Obviously as you are so wide, it’s likely that you’ve gone up for the width rather than the length, so why don’t we look in the wide fitting range over here and see what we have?”

Customer: “Okay…”

(She is clearly skeptical, but I manage to find a size 7 extra wide which fits.)

Me: “Okay, that’s a start! Normally, I would have to radio up to find a specific style, but I am going to go and ask my manager if I can go up to the stockroom myself and just pull anything I think you might like and could fit. Is that okay?”

Customer: “That’d be brilliant.”

(I bring down three styles in extra wide; the customer is astounded when I tell her that there could be more. I show her the second pair.)

Customer: “Now these I like! They’re pretty, but they’ll work for my job interview too. I just can’t believe they fit!”

Me: “Okay. Well, I’ll go and box them up and take them to the till for you. I hope you enjoy them and good luck for your interview!”

Customer: “Thank you so much! What’s your name?”

Me: “I’m [name]. And it was no problem!”

(After she has paid, the customer finds me whilst I am tidying a sale rack.)

Customer: “I was looking for your manager, but I couldn’t find one. Here, you helped me find the first pair of nice shoes I have had in years! I don’t know what your official policy on tips is but, this is for you.”

(She hands me five pounds.)

Me: *stunned* “Thank you very much!”

(Later, I ask a manager and he says that tipping so rarely happens that there is no official policy and I can keep the five. I’d been having a pretty awful day, but knowing that I had helped that woman find something that meant so much to her made it, and the last few hours were so much easier!)

Try To Keep A Poke Face

| WI, USA | Rude & Risque

(An old man comes up to purchase a pair of shoes. I am nearby while my manager rings it up.)

Manager: “Now, hold onto your receipt, because you can use it anytime to get another pair half price!”

Customer: “Oh, I doubt I’ll get to use it. I’ll probably be dead before I need new shoes again.”

Manager: “Oh, don’t say that! You’ve got to stay positive!”

Customer: “Ah, when you get to be my age, all the ‘positive’ gets used up. First you can’t poke it no more, and then it just goes downhill from there!” *leaves*

The Great Will Of China

| Melbourne, VIC, Australia | Extra Stupid, Tourists/Travel

(A customer tries on a pair of shoes. As she is about to pay, she asks about getting a tax refund.)

Customer: “Can I get duty free for this?”

Me: “No, you cant get duty free for these because you have to spend over $300 and these are only $149.”

Customer: “So, I can get duty free?”

Me: “No, sorry, these are only $149. You need to spend over $300 to be able to claim your tax at the airport.”

Customer: “So, I can only wear these in Australia? I can’t wear these in China?”

Me: “Yes, you can wear these in China, but you wont be able to claim your tax back because they are not over $300.”

Customer: “So, I can’t take these to China?”

Other staff: “Yes you can wear them in China, but they’re not duty free.”

Customer: “So, I can wear them in Australia, and to the airport, but not in China?”

Me: “No, you can wear them anywhere.”

Customer: “How much tax can I get back?”

Other staff: “You can get 10% tax back but you cant get it for these ones because it is less than $300.”

Customer: “So, I can wear them to China?”

Me: “Of course.”

Customer: “Okay!”

A Real Idio-IT

| BC, Canada | Technology

(I work as the technical specialist for a shoe store my family owns. I’m currently in a storage room off the front entrance on the computer.)

Customer: “Hi, excuse me? What’s your return policy?”

Me: “I’m sorry, I’m not entirely sure. Someone at the front desk could help you better.” *points to front desk*

Customer: “Oh, I thought this was the front desk.” *looks around* “You don’t really have much in here.”

Me: “Not really. Sorry, I’m just the IT person.”

Customer: *angry* “You just said that so you don’t have to help me!”

Me: *speechless*

Customer: “You just made that up so you didn’t have to get up and help me! Yeah, right…’I-T’. Like that’s a real job!” *leaves*

Show Me The Color Of Your Money

| Ontario, Canada | Money

(I work in a shoe store. Sometimes we have the same style shoe in different colors and the colors vary in prices. A customer is having a problem with the listed price.)

Customer: “Why are the green and black shoes different in price? You should give me the price of the green one for the black one.”

Me: “I’m sorry, ma’am, but the prices listed on the shoe are the final price. Different colors can be different prices, because they are a different shoe.”

Customer: “You can’t have a different price for a different colored shoe! That’s racist!”

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