November Theme Of The Month: Black Friday!

The Other Shoe Finally Dropped

| England, UK | Bad Behavior, Crazy Requests

Customer: “I wonder if there’s anything you can do for me. I bought these shoes in the January sale and look!”

(She takes her shoes off her feet and, well, the sole on the bottom has totally split in half. It’s only May now; we wouldn’t expect that to happen in so short a time.)

Colleague: “Ah, that’s pretty terrible. I don’t suppose you have your receipt?”

Customer: “No, I didn’t think I would need to keep it. But I bought them in January.”

Colleague: *looking at the shoe* “Give me a moment; I need to find out what shoe this actually is so that I can process it through the till correctly. [My Name], could you come here a second? I don’t suppose you recognise this shoe?”

Me: “Sorry, it’s not one I’ve seen.” *pointing to a similar shoe* “Kinda looks like that one though.”

Colleague: “Yeah, if it was in the sale it’s probably an older version.” *to customer* “Please excuse me. I need to go out back and look through the old catalogues to find it.”

Customer: “Well, if you can hurry it up? I have to be back teaching at the school in 15 minutes.”

(My colleague goes out back to see if she can find out what on earth this shoe even is, as not even our manager recognises it. The customer is getting impatient, and things go downhill very quickly.)

Colleague: “I’m very sorry; I know it’s awful that this has happened to your shoes, but I’ve got back through the catalogue for the last seven years and I can’t find it at all. What store did you get it from?”

Customer: “I got it from [Store] in the sale. Honestly, how can you not find this out? Your system should know what it is! I just want money off a new pair!”

(One of my other colleagues rings up the store she named and tries to find it there. They have no idea either.)

Customer: “This is terrible service. Just give me money off a new pair!

Colleague: “I’m doing the best I can for you. I can’t just give you money off a new pair without processing the old pair through the till, and there’s no way I can do that without knowing what this shoe is!”

(I have to go out back to help another customer out, as I return it appears she’s got customer service’s number off of us and is yelling at them down the phone. Really, really yelling.)


(I feel so sorry for the poor representative on the phone, but it gets passed back and forth between my colleague and the customer, at this point looking constantly at her watch and huffing and puffing. In the end, customer service tell my colleague just to give her the money off her shoes and a reference number for the receipt so that we won’t get in trouble. I didn’t quite catch all of it, but I think the customer needed to take the receipt and do something with it later.)

Customer: “FINALLY.”

Colleague: “We’ve managed to take the money off for you. I’m sorry we couldn’t do more.”

Customer: *pulls new pair on and legs it out of the store yelling* “THIS IS AWFUL SERVICE. THIS IS WHY I NEVER BUY YOUR SHOES FULL PRICE!”

Colleague: “She forgot the receipt…”

(I came back from my lunch break later to find my workmates looking at the old shoes and looking annoyed and confused. Turns out, they’d managed to find out what the shoes were – they were 17 years old! We figured she’d got them at a charity shop and pulled a fast one on us. She never did come back for her receipts.)

Trying To Shoehorn A Sandal

| Toronto, ON, Canada | Crazy Requests, Extra Stupid

(A customer walks into the store and starts looking around and picking up shoes.)

Customer: “Excuse me, this sandal is really cute, but I have one question. If I wear it outside is it going to get dirty?”

Me: “The sole of the shoe will definitely get dirty, but typically, yes. Sandals can easily get dirt into them as you walk.”

Customer: “Well, I want a sandal that doesn’t get dirt inside.”

Me: “So you mean a shoe?”

Customer: “NO. A sandal that won’t get dirt inside it. Why would I want dirty sandals?”

Me: “I don’t think we have anything that fits that description.”

Customer: “What kind of shoe store are you? Selling people sandals that get dirty?!”

(The customer grabs a shoe of a display.)

Customer: “See this is what I mean. This is perfect.”

Me: “That is a shoe.”

Customer: “I don’t understand why you are being so difficult.”

The Color Of Stupid

| LA, USA | Bigotry, Extra Stupid

(I work at a popular shoe store chain. It’s a busy Friday afternoon and I’m in the middle of the floor prepping shoes to go out when a customer and her daughter come in. Both are on the phone. We’re all black.)

Me: “Hi! Welcome to [Store].”

(The customers don’t acknowledge me and I don’t think much of it and just continue to greet other people.)

Customer: *walks up to me a few minutes later* “I just want to give you some advice as a young woman.”

Me: “Okay?”

Customer: “I’ve been in this store for five minutes and you haven’t said a word to me but I’ve watched you say hello to all the white customers.”

Me: “Actually, I did greet you when you walked in but I guess you didn’t hear me.”

Customer: “No. No, you didn’t. My daughter was right there and she didn’t hear you say a thing. That’s very sad that young black people feel that the white customers are more important than the black ones. My money is just as green as theirs and it spends the same.”

Customer’s Daughter: “Self hate is what they call it.”

Me: “Again, I did greet you and your daughter when you walked in. However, you were both on the phone, so that’s probably why you missed it. Sorry about that.”

Customer: “Don’t try to lie about it now. We both know the truth. But don’t worry. I’m not offended, but the next person might be. And now that I know how I’ll be treated I wont be shopping here again.”

(The customer throws the items she had on the floor and storms out.)

Other Customer: “I’m so sorry you have to deal with stupid people, hun.”

Giving Closing Time The Boot

| Edmonton, AB, Canada | Crazy Requests, Theme Of The Month, Time

(We close at 8 pm but we have a straggler in the store who was trying on pants at 8:30 pm. Our sign was off and my manager and I were dressed down ready to go home. The phone rings.)

Me: “Good Evening, [Store Name]. [My Name] speaking. How can I help you?”

Caller: “What time do you close?”

Me: “8 pm.”

Caller: “Oh, but its 8:30 and you’re still there?

Me: “Yes, sir.”

Caller: “So… can I come buy boots?”

Me: *face in palm* “No, sir. We close at 8 pm. You will have to come by tomorrow.”

Caller: “But you are still there. Are you doing your own work?”

Me: “Yes.”

Caller: “Okay. So can I come in?”

Me: “Have a good night, sir…”

Alarmingly Bad At Listening

| FL, USA | At The Checkout, Extra Stupid

(I am ringing up a customer. The transaction goes smoothly until he is about to walk away with his purchases in his cart.)

Me: “Oh, sir, you can’t take the cart out the doors. Our alarm will go off.”

(The customer ignores me and keeps walking. Thankfully he turns around because his wife wanted to purchase another pair of shoes. Once that is done, I try again. Once again, he ignores me.)

Me: “Sir, you can’t take the cart.”

(The customer and his wife ignore me and continue to leave, until the security alarm goes off.)

Customer: *pokes head back through the door* “Am I good?”

Me: “No, you can’t take the cart.”

Customer: *smiles and nods* “Okay.” *leaves with the cart*

Me: “Well… okay, then.”

Page 1/712345...Last