Her Behavior Is Out Of Order

| USA | Food & Drink

(We take all our orders verbally, sometimes faster than we can actually make the sandwiches. Most people just continue down the line after ordering, but some people insist on watching their sandwich get put into the oven. This can cause confusion for them when they don’t realize that we’re taking their order before we’re done with the sandwich before theirs.)

Customer: “I’ll have a large turkey.”

Coworker: “White or wheat bread?”

Customer: “White bread.”

(At this point, my coworker finishes the sandwich before hers and places it in the oven. It happens to be a small turkey on wheat.)

Customer: “Oh, my God. How hard can it possibly be?! I asked for a large turkey, and that’s not even white bread! Are you even listening?!”

Coworker: “I certainly am, ma’am. You wanted a large turkey on white bread. The customer before you happened to want a small turkey on wheat bread. That sandwich is his.”

(I hold up the large turkey on white bread.)

Coworker: “This sandwich is yours. I am now putting your sandwich into the oven, after the customer before you.”

(The customer happened to be accompanied by her daughter, who actually burst into laughter. The woman said nothing through the rest of the line.)

Throwing A Fit

| WI, USA | Bad Behavior, Bizarre, Food & Drink, Wild & Unruly

(At our sub shop, when the customer orders a sub, it reaches the person who is wrapping it up. They wrap it up and then throw it back to the cashier or the customer. Usually, this is met with ‘ooh’s’ and ‘aww’s’.)

Me: “Hello, and welcome to [subshop]. What can we get for you today?”

Customer: “Yeah… can I get a one, a five, and a ten?”

Me: “Sure. Will there be anything else today? Chips? Drinks?”

Customer: “Nope.”

(The first sub is made. The wrapper catches the attention of the customer, and asks if he’s willing to catch. The customer nods and catches the sub. At this point, I have him rung up.)

Me: “That’ll be $13.05.”

(The customer hands me his credit card. The second sub is done, and the wrapper throws it. The customer catches it and nods his thanks.)

Me: “Okay. You’re all set! The last sub will be with you in a sec.”

Wrapper: “Ready?”

Customer: “Throw the sub at me again, and I’ll shove it up your a**.”

(Shocked, we say nothing and pass the sub up the line to him. He takes it and leaves with his other subs without another word.)

The English Only Tip Their Hats

| London, England, UK | Awesome Customers, Money, Theme Of The Month

(I’m visiting my long distance boyfriend in London. We decide to stop for lunch during our walk through the streets of London. I’m from Canada.)

Worker: “So, your total is [total].”

(I hand him a little more than he asked for.)

Me: “Keep the change.”

(He looks confused for a moment and tries to give me back the money.)

Me: “No, no, keep the change. It’s money for you.”

Worker: “What…?”

My Boyfriend: *to me* “In London, no one ever uses the term, ‘keep the change.’ It’s unheard of for people working behind the counters to get tips.”

Me: “Oh, geez… I had no idea.” *to the worker* “I’m actually from Canada. Over there, we use the term ‘keep the change’ when we don’t really need the change back. It’s considered giving a tip. I honestly had no idea that you guys here didn’t do that. Still, it’s just a little bit of money and I don’t need it that badly. Go ahead and pocket it. It’s for you!”

Worker: *huge smile* “Thank you for explaining!”

(He kept the change. It seemed like such a minor cultural difference, but I think we both learned something that day!)

A Gruel-ing Customer

| MD, USA | Awesome Workers, Bad Behavior, Food & Drink, Theme Of The Month

(A customer walks up. I’ve been working the registers for awhile.)

Customer: “I never got my soup.”

Me: “Okay, what kind of soup?”

Customer: “The vegetable—he called for it!”

(I recognize the customer from just a few minutes ago. I pull up her order on the register just to confirm if she had paid for it, which she did not.)

Me: “All right, would you like to pay for it separately or—”

Customer: “I already paid.”

Me: “Well, actually ma’am, I rang you up, and you never said you had soup so I didn’t ring you up for it.”

Customer: “I did; I said I got the combo!”

Me: “Well, my apologies; did you want to pay for it on the—”

Customer: “I don’t have any cash; I only have my card. I can’t pay for it!”

(I pause because that doesn’t make any sense. However, I decide to let her have the soup for free.)

Me: “Well, ma’am, don’t—”

Customer: “Just keep it. I can’t pay for it!”

Me: “Well, ma’am, if you hadn’t interrupted me, I was about to say ‘Don’t worry about it, you can have it for free.'”

Customer: “Oh… okay.”

(She takes it and hurries away. She didn’t even say thank you.)

Losing English Patience

| OH, USA | Awesome Customers, Language & Words, Math & Science, School

(I work at a sandwich shop across the street from a high school. I serve a lot of teachers who come over here for lunch.)

Me: “You want a turkey on white with tomato? That’s [price].”

Customer #1: “Oh, and can I have a bottle of water?”

Me: “‘Course!”

Customer #1: *scoffs* “I can’t believe you just said that. As an English teacher, I think I should tell you that saying that isn’t proper English.”

Me: *not sure what to say* “Um… sorry?”

Customer #1: “There you go again! Those are fragments, not complete sentences! All the other teachers who come in here would be ashamed.”

(The customer behind her speaks up.)

Customer #2: “Yeah, well, I’m a math teacher, and trust me, we don’t care.”

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