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  • Had It Up To Their Neck With Bad Customers
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    Losing English Patience

    | OH, USA | Awesome Customers, Language & Words, Math & Science, School

    (I work at a sandwich shop across the street from a high school. I serve a lot of teachers who come over here for lunch.)

    Me: “You want a turkey on white with tomato? That’s [price].”

    Customer #1: “Oh, and can I have a bottle of water?”

    Me: “‘Course!”

    Customer #1: *scoffs* “I can’t believe you just said that. As an English teacher, I think I should tell you that saying that isn’t proper English.”

    Me: *not sure what to say* “Um… sorry?”

    Customer #1: “There you go again! Those are fragments, not complete sentences! All the other teachers who come in here would be ashamed.”

    (The customer behind her speaks up.)

    Customer #2: “Yeah, well, I’m a math teacher, and trust me, we don’t care.”

    Bull-Only Sandwich

    | Aberdeen, Scotland, UK | Food & Drink, Top, Wild & Unruly

    (I’m a cashier at a fairly small sandwich shop in my city. I’m on duty at the same time as one of my coworkers, who is also my friend. She stands 5’9″ and is very slim with pink hair. She looks like a doll. A rather large guy comes in; he wants a sandwich with an obscene number of exotic and special items.)

    Customer: “I want a large pumpernickel sandwich, with black forest ham, avocado, shrimp, caramelized onions, pine nuts, basil, honey-glazed salmon and dragon fruit. And I want it now, so get a move on!”

    Coworker: “I’m sorry, that sounds delicious, but I’m afraid we only do quite basic sandwiches here. You’d need somewhere special for that order.”

    Customer: “F*** that! I need to be back at work soon and I want my d*** sandwich! Call yourself a business, denying me my food like that! I’m reporting you unless you serve me right now! Now make me my sandwich!”

    Coworker: “Okay, I get that you’re angry about this, but I really can’t do anything about this. The only parts of that order we could do are the onions and the shrimp. Apart from that, we just don’t stock the ingredients. Now, either please order something else or leave. You’re holding up everyone else.”

    Customer: “I don’t believe this. Make me my food right now or I’m coming back there to kick your a** till you do as I said!”

    (My coworker is now quite annoyed, as it’s been a long day.)

    Coworker: “Number one, threats aren’t going to help you. I can’t make it because we don’t have the ingredients, not because I don’t want to. Number two, if you come back here it’s not going to end well, do you understand me?”

    Customer: “If I come back there you can’t do a d*** thing to stop me! I know my rights and I want my food!”

    Coworker: “Please don’t come back here. If you get violent, it will be unpleasant for you.”

    Customer: “What, you think you can do anything to me? You think you can kick my a**, barbie? Nobody believes that.”

    (I’ve been eavesdropping from further down the counter. I’m a pretty big guy, 6’4”, and I’m in good shape. I see this as my cue to lean over.)

    Me: “I believe her.”

    Customer: “Oh yeah? And who the f*** are you? Another a**hole who’s going to refuse me my food?”

    Me: “I was thinking more a black sash in Lethwei, a competitor in both Eskrima and Sambo, and if you’re familiar with the local circuit I’m the latest MMA champion. And yes, I’m refusing your food.”

    Customer: “I wasn’t talking to you though, was I? I was talking to her.”

    Me: “I know. In fact, please do come back here and try to fight her. I need a laugh.”

    (Upon my saying this, the customer looks surprised and confused.)

    Me: “See, what I probably should have mentioned is she’s the one who helps me train for all that stuff I mentioned. She wins about half the time. Please try and fight her? Youtube needs a new hit.”

    (The customer blusters a bit more before backing down and huffing his way out of the shop, still threatening. I wasn’t lying: she would have wiped the floor with him!)

    Parlez-vous Down Under

    | California, USA | Geography, Language & Words

    (I’ve just finished ringing up a customer. Note that I have a very noticeable Australian accent, as I am from Australia.)

    Me: “Have a nice day!”

    Customer: “You too! By the way, I’m surprised, your English is really good!”

    Me: “Er… thanks?”

    Customer: “No, really! I mean it! If it weren’t for your accent, I’d have no idea you were French!”

    Me: “Um… actually, I’m from Australia.”

    Customer: “Oh, nonsense! I know a French accent when I hear one! Come on, say something in French!”

    (To humor her, I make up some random sounds that vaguely sound like French, as I do not actually speak French.)

    Customer: “See! I knew you were French! So what does that mean?”

    Me: “It means, ‘I don’t speak any French because I’m not from France.’”

    Customer: “Oh, you! You French have such great senses of humor!”

    Mayonnaise Squirted, Disaster Averted

    | Charleston, SC, USA | Crazy Requests, Food & Drink

    (A girl comes into our sandwich shop asking if we are hiring. I explain how to apply online, so she leaves a copy of a resume, thanks me, and leaves. 10 minutes later, the same girl reenters the store and orders a sub. My coworker serves her, but I overhear the entire exchange.)

    Girl: “I want [sandwich] on wheat bread; a 6-inch. Put mayo on the bread.”

    (The girl’s requests grow increasingly complex. She asks for an extra of everything, including a total of four requests for more mayo on the sub. By the end, there is probably half a bottle of mayo on the 6-inch sub. My coworker goes to close up and wrap the sandwich.)

    Girl: “Hey, don’t you think that sandwich looks messy? I don’t want to eat that. Make me another one.”

    Coworker: “Ma’am, I made this sub exactly to your specifications. You asked for double veggies and 10 times the regular amount of sauce. If I remake your sub, the new one will look exactly like this, so I’m afraid can’t keep wasting product like that. We would be happy to give you extra napkins, though.”

    Girl: “This is ridiculous! I don’t want to eat that ugly a** sub! MAKE ME A NEW ONE, D*** IT!”

    (The girl storms out in a huff. Having recognized her as the same girl from earlier in the day, I immediately tore up her resume.)

    Me: *to my coworker* “If she’s that rude when she’s asking for a job, imagine how bad it would be if she was an employee.”

    Don’t Make A Dare With The Hair

    | Great Falls, MT, USA | Bizarre, Food & Drink, Top

    (A customer comes into our sandwich shop. Instead of ordering at the counter, he sits down and spends 15 minutes staring at us from the table. However, he ignores all of our attempts to talk to him. Finally, he storms up to the register where I am and starts yelling.)

    Customer: “When the f*** is one of your waiters going to take my f***ing order? I’ve been waiting here for half an hour!”

    Me: “Sir, we don’t have waiters. You have to come up to the register to take your order. I’ll be happy to take your order for you, and we’ll probably have it ready before you finish paying.”

    Customer: “No, my friend told me this is a classy joint! Classy joints have waiters! Now get a f***ing waiter out here or I’m leaving!”

    Me: “Sir, we don’t have waiters, and if you insist on swearing at me I’m going to have to ask you to leave.”

    Customer: “Make me f***er! Come at me, bro! You’re just a f***** with girl hair!”

    (Note: I am a man with shaggy hair.)

    Me: “Sir, please leave.”

    Customer: “Suck my ****!”

    (Fed up, my manager intervenes.)

    Manager: “I’m calling the cops, so you can tell them to suck your **** all you like if you’re still here when they get here.”

    Customer: *points at me* “Send this little f***** outside! I’ll be in the alley!”

    (The customer storms out through the back door, which is for employees only. As my manager starts to dial the cops, he turns to me.)

    Manager: *conspiratorially* “Hey, if you wanna take a break out in the alley, that’s cool.”

    Me: “Excellent!”

    (I go out the back door and find the belligerent customer still there.)

    Customer: *sees me and freezes in place*

    Me: *jumps over the rail separating us*

    Customer: *takes off running*

    (Instead of giving chase, I returned to the store. The police called a few minutes later telling us they had him in custody.)


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