Twice The Cheese, Double The Effort

, | Canada | At The Checkout, Crazy Requests, Food & Drink, Money

(I used to work at a small sandwich shop at which the manager and I were the only daytime employees. Our franchise serves shredded cheese on sandwiches, and customers often try to get us to put extra cheese on, since it’s more difficult to gauge the proper amount. The following happens during our regular lunch rush, as my manager and I are running back and forth, ringing people through and making their sandwiches.)

Me: “And what kind of cheese would you like?”

Customer #1: “Shredded.”

(I measure out the proper amount with our scoop and put it on his sandwich.)

Customer #1: “No, put more than that.”

Me: “I’m sorry, sir, but this is our standardized amount. If you want more, you’ll have to pay for extra cheese.”

Customer #1: “No, you didn’t put enough on. You need more than that.”

(My manager has just finished ringing someone through and comes over.)

Manager: “No, sir, I saw her measure it out. That is the standardized amount for a footlong sandwich.”

Customer #1: “No. I need more cheese than that!”

(This goes back and forth for a minute as I get to work on the next customer’s order, and finally my manager puts a full extra serving of cheese on.)

Manager: “So that will be [amount] extra when you get to the till, then.”

Customer #1: *mutters* “Well, put more than that on, then.”

(My manager ignores him, and I finish making his sandwich and start punching it into the till.)

Customer #1: “And I’m not paying for extra cheese.”

Manager: “I gave you double cheese. Are you saying you would like me to give you free food?”

Customer #1: “You didn’t put double cheese! You put a tiny bit extra.”

Manager: “No. You received the regular, doubled, amount. Are you going to pay for it?”

Customer #1: “No! You should have put more! I won’t pay for extra cheese.” *smiling smugly* “So, how much is it without extra?”

(My manager raised her eyebrows at him, canceled the order, threw the sandwich in the garbage, and went back to help the next customer in line. He stood there speechless until the other customers started applauding. Then his face turned red and he stormed out, muttering that we lost “$30.00.” His sandwich was only worth about $8.00, even with the extra cheese.)

Cookies Are The Devil

| IN, USA | At The Checkout, Religion, Top

(In the sandwich shop where I work, we have a daily special for a different six-inch sub each day. If you order two specials, the total, including tax, will always come out to $6.66. On this day, two elderly ladies come in wearing nun’s wimples and veils.)

Nun #1: “Hello, dear. I’d like a six-inch [special], please.”

Nun #2: “Oh, that sounds good! I’ll have the same.”

(I make the sandwiches and go to the register to ring them up.)

Me: “Okay, your total comes to $6.66.”

Nun #1: “Well, I’d say that’s the Lord’s way of telling us to get dessert! We’ll take two cookies, please!”

See this story as a comic!

A Fraud Sandwich

| USA | Crazy Requests, Criminal/Illegal, Food & Drink

Customer: “Hi. I’m here to order some food but first I have a little situation. I was hoping to talk to someone who could help me with it.”

Me: “Okay, sure. What can I help you with?”

Customer: “I was in here last week and I left three of my sandwiches here. I had already paid for them. I just accidentally left them in the store. I called and the woman said, I forget her name, but she said I could get them replaced.”

Me: “All right, did you have your receipt?”

Customer: “No, it was left in the bag that I left here.”

Me: “Okay, so, you don’t remember who you spoke to? What day—”

Customer: “No, I can’t recall her name. She just told me to come in and I could get my sandwiches.”

Me: “Okay, what day did you come in?”

Customer: “Oh, I don’t know. Some day last week.”

Me: “Okay, last week? So… what day?”

Customer: “I guess, I don’t know, I think it was Thursday. Probably Thursday.”

(I get some more information including her name, that she was here around 4-5pm and that her order was over 40 dollars and paid for in cash.)

Me: “All right. I’ll go ahead and check out this information and I’ll be right back.”

(I check the manager schedule for last week to see who it may have been that she spoke to. It is the first week of December and it just so happens that Thursday the previous week was actually Thanksgiving, one of two days the entire year that we ever close.)

Me: “So, ma’am, are you sure you came in on Thursday?”

Customer: “Yeah, it had to have been Thursday. I’m pretty sure it was Thursday.”

Me: “Okay well, we were actually closed last week on Thursday because it was Thanksgiving.”

Customer: “Oh, well, I don’t really remember. I guess it was probably Friday.”

Me: “All right, I’ll be right back.”

(I check the schedule for Friday, and it turns out that two female managers had been in very early for Black Friday catering and had left well before 4pm. The only female manager who was in past 11am was me. I double check our guest checks and can find no orders for even close to 40 dollars that were paid in cash.)

Me: “I’m sorry, ma’am, but it looks like there are no checks from Friday for a 40 dollar cash transaction and the only female manager here on Friday that you could have possibly talked to was me.”

Customer: “Look, I don’t really remember what day it was. The manager I spoke to just told me to come in here and any manager would be able to get me my sandwiches.”

Me: “All right, I’ll be right back again.”

(One of the female managers is actually working and says she didn’t talk to this woman, so I call the last possible option and she confirms that she would have left a note about it and that she can’t remember any situation for three sandwiches by this customer’s name.)

Me: “Well, ma’am, unfortunately there seems to be no information regarding your situation. Our procedure is to take the customer’s name and possibly phone number and leave a note of communication for other managers. I cannot find any notes and none of our female managers remember promising anyone by your name three sandwiches.”

Customer: “I… I don’t understand.”

Me: “The managers here are all instructed to follow a certain standard of procedures when dealing with promising customers free food. We take the customer’s name and leave a note for the other managers-”

Customer: “So what are you telling me?”

Me: “The procedure for dealing with this situation was not followed by whatever manager you may have spoken to. You can’t remember any details about your transaction and there is no evidence of it here in the store. Unfortunately, due to our policies, I will be unable to give you any sandwiches for free today.”

(The woman had been becoming increasingly rude as our interactions had continued, culminating at this point to full-out head tilts and accusatory eyebrow raises.)

Customer: “I definitely spoke to a manager and she said all I had to do was come here and talk to any manager and I would be able to be given my sandwiches that I had already paid for and left here.”

Me: “Are you sure that you spoke to a manager, ma’am?”

Customer: “Yes, I am.”

Me: “Our managers all follow the same procedure for dealing with promising free food to customers. Somehow you managed to not be treated to the correct procedure and I will be unable to give you anything. You don’t remember the name of the manager and I can find no proof that your transaction ever existed. It would be in your best interest—”

Customer: “I spoke to—”

(Tired of being cut off, I continue to speak regardless of her interruption. She continues to try to interrupt me and I continue to speak over her.)

Me: “It would be in your best interest to have as much information as possible regarding your situation if you truly intended to have your food replaced.”

(The woman tries to act very holier-than-thou about the whole situation.)

Customer: “I spoke to a manager and was promised my food replaced. I didn’t even ask for my money back. I just wanted to get my sandwiches that I had already fully paid for, and that is not my fault; that is YOUR fault. Now, I’m going to need to buy some jars of your hot peppers, and maybe you should go ahead and give me a discount.”

Me: “You know what, ma’am—”

Customer: “EXCUSE me, WHAT did you say?”

Me: “Ma’am, you know what? I—”

Customer: “WHAT.”

(I pause and look at her. I figure the negligible price of a small jar of hot peppers that we give away for free on people’s sandwiches every day is worth quieting her.)

Me: “I’m sorry that there was a miscommunication about your sandwiches and so I’m going to do you a favor and go ahead and give one of these jars to you for free.”

Customer: “Good.”

(After making me keep an associate late to watch the line so I could investigate this situation, inconveniencing other customers, and being remorseless and insulting about lying to somebody’s face, I hope that woman could get to sleep at night for ‘winning.’)

Needs To Screen Her Comments

| VA, USA | Extra Stupid, Health & Body, Technology

(While standing in line at a sandwich shop, I overhear two women talking about one of them getting a new iPad.)

Woman #1: “Yeah, I got a new iPad. I got black this time because I usually always go with white.”

Woman #2: “Ew, white is so much better than black. You should have gotten the white.”

Woman #1: “No, I wanted to match the case I got it.”

Woman #2: “Don’t you have bad eyes?”

Woman #1: “Yeah?”

Woman #2: “Well you should have gotten the white, not the black. Now you are not going to be able to see on it.”

Woman #1: “When I say it’s black, I was referring to the casing it’s in, not the screen.”

Woman #2: “Oh!”

With Great Bacon, Comes Great Responsibility, Part 12

| Austin, TX, USA | At The Checkout, Bad Behavior, Food & Drink

Customer: “I’ll have the melt, please.”

Me: “Okay! Would you like it toasted?”

Customer: “No.”

Me: “Would you like the bacon heated up?”

Customer: “No, I don’t want bacon.”

Me: “Oh, well, in that case I—”

Customer: “Wait, how do you normally do the melt?”

Me: “Well, since you don’t want bacon it’s—”

Customer: *irritated* “No, no, no. Just forget about the bacon. How do you normally do it?”

Me: “Um… put it in the toaster, but—”

Customer: “Then put it in the toaster!”

(Giving up on him listening to me, I comply.)

Customer: *to next customer in line* “You’d think they don’t speak English here.”

(The funny part is that I was trying to tell him that without bacon, his sandwich became a different kind, which was a dollar cheaper. Since he decided to be a jerk and cut me off, he probably told the cashier he’d gotten a melt, and paid for bacon that he never got!)

Related:
From NotAlwaysRomantic
With Great Bacon, Comes Great Responsibility, Part 11
With Great Bacon, Comes Great Responsibility, Part 10
With Great Bacon, Comes Great Responsibility, Part 9
With Great Bacon, Comes Great Responsibility, Part 8
With Great Bacon, Comes Great Responsibility, Part 7
With Great Bacon, Comes Great Responsibility, Part 6
With Great Bacon, Comes Great Responsibility, Part 5
With Great Bacon, Comes Great Responsibility, Part 4
With Great Bacon, Comes Great Responsibility, Part 3
With Great Bacon, Comes Great Responsibility, Part 2
With Great Bacon, Comes Great Responsibility

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