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    Tray And Tray Again

    | PA, USA | Extra Stupid, Food & Drink, Health & Body

    (The bagel and sandwich shop I work at switches from disposable paper plates to re-washable plastic trays for our ‘for here’ orders. We haven’t been supplied with an exceedingly large amount of the trays. Many of our customers end up dumping them in the trash when they’re finished.)

    Boss: “[Me]! Grab some plastic bags and gloves, and follow me outside.”

    Me: “Okay, what are we doing?”

    Boss: “Trash diving.”

    Me: “…”

    (He’s not kidding. We triple bag our shoes and jump in the dumpster to cut through our trash and fish out as many trays as we can. We manage to find nearly three dozen in among eight trash bags.)

    Me: “[Boss], I want a raise.”

    Boss: “I’ll think about it.”

    (Later, fed up with more trays disappearing, the Boss brings in a role of caution tape. He uses it to tape a tray onto the push-door of each of our trash cans. Then he secures another tray to the area where trays are supposed to be left. The end result is a VERY obvious visual giving the message of, “Don’t throw away these trays, place them HERE!”)

    Boss: “OKAY! So, how long do you think it’s going to be before another customer throws a tray away?”

    Me: “People are pretty stupid. I wouldn’t be surprised if the first one does.”

    Boss: “Seriously, right?”

    (Sure enough, a few minutes later a customer gets up to leave. She goes to toss her trash and gets caught up as she sees the taped tray to the door. We watch as she slowly looks at the trash can, then up to the tray-receptacle, then back down to the trash can. Then she dumps it all, tray included, into the trash can. My boss throws a silent fit until the customer leaves. We all crack up at him as he rushes out front to dig the tray out of the trash.)

    Boss: “I GIVE UP ON PEOPLE!”

    Crazy Is On The Menu

    | TX, USA | Bizarre, Food & Drink, Theme Of The Month

    (I’ve received a complaint from a very unhappy customer, which has put me in a terrible mood. Thirty minutes later, I’m still not feeling too great when four young teens, three girls and one boy, walk into the restaurant. The boy and one of the girls get ready to order while the two other girls sit down and watch.)

    Me: “Hello! What can I get for you?”

    Girl #1: “Uh… so many options.”

    Boy: “Come on, what do you want?”

    Girl #1: “I don’t know; I’m still deciding.”

    (There is a pause as the girl continues to look at the menu.)

    Boy: “Come on! Just decide already. Just get like a ham or turkey or something.”

    Girl #1: “But I don’t want that.”

    Boy: “God, I don’t know why this is so difficult for you! They’re just sandwiches! Just pick SOMETHING!”

    (The boy’s mannerisms and speech seem very unnatural and rehearsed, and the girls are trying not to laugh, so I can tell by this point that they’re just playing a joke.)

    Boy: “You do this EVERY TIME. You’ve done this every time we came in here for two years! TWO YEARS you’ve put me through this! I don’t know why I put up with it! You know what? I’m done! I’m sick of this!”

    (He exits the store dramatically, and his girlfriend runs after him.)

    Girl #1: “Babe, wait! Come back! I’m SORRY!”

    (Once she leaves, the two other girls get up and slowly exit the store.)

    Girl #2: “I’m so sorry. No sandwiches.”

    Girl #3: “Sorry.”

    (I call after them as they leave.)

    Me: “Bravo! Brava! But work on your acting a bit!”

    (I’m sure they were just trying to weird me out, but strangely enough, their little performance cheered me up and took my mind off of the unhappy customer!)

    Acting An Oaf About The Loaf, Part 2

    | Ottawa, ON, Canada | At The Checkout, Food & Drink, Money

    (I work in a fast food sandwich chain. Our location is in a gas station, so we don’t prepare as much bread or produce as other large restaurants. Because of this, on busy days we tend to run out of certain kinds of bread.)

    Customer: “Hi, can I get a [sandwich type] on cheese bread?”

    Me: “Sure thing. Unfortunately, I’m all out of cheese bread at the moment. We’ve been pretty busy. Can I offer you something else?”

    Customer: “So I guess that means the sandwich is free then, eh?”

    Me: “Why would it be free?”

    Customer: “Because you don’t have my favorite bread. That’s my favorite bread, and you haven’t got it. That’s a big problem. I’m a regular here; I own the pizza place down the road and I’m always here.”

    Me: “Well, I’m sorry, sir, but we haven’t got any cheese bread at the moment. We’re in the process of baking more bread. If you want to wait a while, I can make you your sandwich with the bread you want.”

    Customer: “NO! That’s unacceptable! I’m the customer and you’re supposed to serve me what I WANT! Where is your f****** manager?”

    Me: “He isn’t in at the moment, sir. He’s here in the mornings.”

    Customer: “Get him on the phone, NOW! I want to speak to him so I can tell him how to run a f****** business!”

    Me: “You own the pizza place down the road, right?”

    Customer: “That’s right! And we always have everything a customer wants!”

    Me: “Let me ask you something: if a customer came in and asked for a slice of pepperoni pizza, and you were so busy that you didn’t have any, and he acted the way that you’re acting right now, would you serve him or would you kick him out?”

    (He shut up after that and left. I came in the next morning to find a formal complaint from the head office, because of him. My boss ripped it up and gave me a pat on the back. I never saw that customer again.)

    Related:
    Acting An Oaf About The Loaf

    Giving The Homeless A Fair Deal

    | BC, Canada | At The Checkout, Crazy Requests, Food & Drink, Money

    (I work in a popular sandwich shop on the main strip of our town. Every once in a while, we run certain deals.)

    Me: “Hey there! What can I make for you this evening?”

    Customer: “I want a foot-long ham. That’s part of the deal, right?”

    Me: “No, just [sub #1], [sub #2], and [sub #3].”

    Customer: “Okay. I’ll get a meatball.”

    Me: “That’s not one of the deals.”

    Customer: “It’s fine, whatever.”

    (I should note that our town has quite a few homeless people. Most of them are quite friendly and always come in and buy things. One of the nicer ones is drinking a coffee at the front of the store. I finish making the sandwich and ring the guy in.)

    Me: “So that’ll be [price].”

    Customer: “WHAT!? I don’t want it if it’s not part of the deal! You told me it was part of the deal!”

    Me: “I told you explicitly that it was not part of the deal.”

    Customer: “Well I don’t even want it!”

    (The customer drops the sandwich on the counter, and I turn to the regular homeless man.)

    Me: “Hey [Name], you want a free meatball sub?”

    Homeless Regular: “Heck yeah!”

    (The customer grumbles about wanting free food, and scurries off.)

    Bursting The American Bubble

    | Knoxville, TN, USA | Bigotry, Geography, Language & Words

    (There are two customers in line: the first customer is in her 20s, and the second customer is a middle-aged man. The first customer hands me her credit card.)

    Me: “Ma’am, I need to see your ID.”

    Customer #1: “Oh? Is that something new?”

    Me: “Yeah, sorry for the inconvenience!”

    Customer #1: “Oh, no! It’s totally fine. My driver’s license expired while I was in Reykjavik, though. I just got back; see. Will you take my passport?”

    Me: “Oh, of course!”

    (Customer #2 stomps up to us as Customer #1 is looking for it.)

    Customer #2: “You mean to tell me that I’m having to stand in line and wait behind a foreigner? I’m an American! I demand you help me before helping her!”

    (Customer #1 rolls her eyes and shows me her passport.)

    Customer #1: “Will this work?”

    Me: “Yeah, that’s fine.”

    Customer #2: “No! Don’t help her! What country are you from, b****? Russia? Don’t help her! It’s people like her that are ruining this country!”

    Customer #1: “Sir, I am an American. And even if I wasn’t, how dare you speak to me and this cashier in such a manner?”

    Customer #2: “Liar! An American wouldn’t have a passport!”

    Me: “Sir, if you’d looked at her passport, you’d see that it says USA all over it.”

    Customer #2: *looks at Customer #1′s passport* “But… but that can’t be! She wouldn’t use a passport if she’s a native American!”

    Me: “Right. She’s really from Italy; she just likes to draw random eagles all over her passport. Now where are you from, sir? I’m sure this lady would like to know, so she can be sure never to visit.”

    (Customer #2 leaves in a huff, threatening to call the manager and corporate.)

    Customer #1: *sighs* “Is your manager here?”

    Me: “Oh, yeah. Do you need to talk to him?”

    Customer #1: “Please.”

    (I get the manager, and he and Customer #1 have a conversation. I go back to work. The manager comes back a few minutes later and drops a $20 in the tip jar.)

    Me: “What is that?”

    Manager: “From the customer I was talking to. She said she wanted to be sure you didn’t get in trouble for standing up for her and thought you deserved a tip.”

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