Talking Turkey About Cold Cuts

| Charleston, SC, USA | Food & Drink, Money

(It is just after one of the months where all of our sandwiches were $5. The promotion is over, so now only a few regular sandwiches are $5. I ring up a woman’s foot-long turkey sub and the total came out to about $6.)

Female Customer: “No, it’s supposed to be $5.”

Me: “Oh, no, I’m sorry. That promotion is over. The prices are back to normal.”

Female Customer: “But that sign says cold cuts are $5.”

Me: “No, it says the cold cut combo is $5.”

Female Customer: “Turkey is a cold cut.”

Me: “Okay, but it’s not a cold cut combo. That’s a completely different sandwich.”

Female Customer: “Turkey is a cold cut!”

Me: “…”

Female Customer: “You’re just trying to trick all of us! Turkey is a cold cut!”

(She then proceeded to storm off without her sandwich and yelled at me she hoped I was happy I had lost her business. Yeah, the person making $7.25 really cares about the store losing a customer.)

Way Off The Menu

, | UT, USA | Bad Behavior, Food & Drink

(I work at a well-known sandwich shop chain and we have a limited menu. It’s a little slow and I’m with my coworker and shift manager. A homeless man walks into our shop.)

Everyone: “Hi! Welcome to [Shop]!”

Coworker: “What can I get for you today?”

Customer: “You guys got any pastrami?”

Coworker: “I’m sorry, sir, unfortunately we only have [lists the meats on our menu].”

Customer: “What about steak?”

Coworker: “We do not sir, I’m sorry.”

Customer: “Well, what do you have here?”

Coworker: *lists all of our sandwiches and sides, which include cookies*

Customer: “Well, then can I get a turkey? And be sure to toast it.”

Coworker: “We actually don’t toast our sandwiches. They only come cold.”

Customer: “Fine. Whatever. Can I get a bowl of soup to get with that as well?”

Coworker: “Sir, again, we only have [lists side items].”

Customer: “What kind of sandwich shop is this?!”

(My manager and I have been waiting on the line to make his sandwich and hear everything.)

Manager: “Sir, [Another Sandwich shop] is just up the road. If you go there I know they have all the things you requested.”

Customer: “NO! I WANT TO EAT HERE!”

Manager: “Sir, we have told you the menu—”

Customer: “WELL, I DON’T LIKE YOUR MENU! YOU NEED MORE THINGS!”

Manager: “Sir, I have suggested another shop that can satisfy you and you rejected it. You can order something off our menu, or you can leave.”

Customer: “FINE!” *orders sandwich*

Coworker: “Would you like a cookie with that?”

Customer: “Ya, got any macadamia?”

Coworker: “We only have chocolate and oatmeal.”

Customer: “What about sugar?”

Manager: “Sir, those are our only choices.”

Customer: “This place is so stupid! Fine; I’ll have oatmeal.”

(We make his sandwich and wrap it up for him and just want him to leave.)

Customer: “This place is so stupid! I knew I should’ve gone to [Shop my manager recommended earlier].” *leaves*

Me: “He didn’t have to eat here!”

Manager: “I need a minute. I’ll be back.”

(My manager needed a few minutes to cool down before the dinner rush. Luckily we didn’t have any more incidences and we never saw him again.)

Not So Closed Minded, Part 7

| VA, USA | Bizarre, Extra Stupid

(About half an hour before we close, we get a sudden rush of customers, leading to us being unable to lock the doors once it’s time to close. Five minutes after closing, we only have one family left in the store to finish serving when another man walks in.)

Supervisor: “Sir, I’m sorry. We’re closed.”

Customer: *continues toward register*

Supervisor: “Sir, we’re closing!”

Customer: *stops to look at chips*

Supervisor: “Sir! I’m sorry, but we’re in the process of closing.”

Customer: *walks to register*

Supervisor: *now standing directly in front of customer* “Sir, I’m sorry. We’re not taking orders now. We’re closed.”

Customer: “Oh, okay. Um… I’ll take a large ham and turkey—”

Supervisor: “Sir! I’m sorry, but we closed five minutes ago. You’ll need to come back tomorrow.”

Customer: “Oh. Well, you should have said something.” *walks out*

(As soon as the previous customer’s food was ready and they were out, I ran at full sprint to the door and locked it.)

Related:
Not Very Closed Minded, Part 6
Not Very Closed Minded, Part 5
Not Very Closed Minded, Part 4

Twice The Cheese, Double The Effort

, | Canada | At The Checkout, Crazy Requests, Food & Drink, Money

(I used to work at a small sandwich shop at which the manager and I were the only daytime employees. Our franchise serves shredded cheese on sandwiches, and customers often try to get us to put extra cheese on, since it’s more difficult to gauge the proper amount. The following happens during our regular lunch rush, as my manager and I are running back and forth, ringing people through and making their sandwiches.)

Me: “And what kind of cheese would you like?”

Customer #1: “Shredded.”

(I measure out the proper amount with our scoop and put it on his sandwich.)

Customer #1: “No, put more than that.”

Me: “I’m sorry, sir, but this is our standardized amount. If you want more, you’ll have to pay for extra cheese.”

Customer #1: “No, you didn’t put enough on. You need more than that.”

(My manager has just finished ringing someone through and comes over.)

Manager: “No, sir, I saw her measure it out. That is the standardized amount for a footlong sandwich.”

Customer #1: “No. I need more cheese than that!”

(This goes back and forth for a minute as I get to work on the next customer’s order, and finally my manager puts a full extra serving of cheese on.)

Manager: “So that will be [amount] extra when you get to the till, then.”

Customer #1: *mutters* “Well, put more than that on, then.”

(My manager ignores him, and I finish making his sandwich and start punching it into the till.)

Customer #1: “And I’m not paying for extra cheese.”

Manager: “I gave you double cheese. Are you saying you would like me to give you free food?”

Customer #1: “You didn’t put double cheese! You put a tiny bit extra.”

Manager: “No. You received the regular, doubled, amount. Are you going to pay for it?”

Customer #1: “No! You should have put more! I won’t pay for extra cheese.” *smiling smugly* “So, how much is it without extra?”

(My manager raised her eyebrows at him, canceled the order, threw the sandwich in the garbage, and went back to help the next customer in line. He stood there speechless until the other customers started applauding. Then his face turned red and he stormed out, muttering that we lost “$30.00.” His sandwich was only worth about $8.00, even with the extra cheese.)

Cookies Are The Devil

| IN, USA | At The Checkout, Religion, Top

(In the sandwich shop where I work, we have a daily special for a different six-inch sub each day. If you order two specials, the total, including tax, will always come out to $6.66. On this day, two elderly ladies come in wearing nun’s wimples and veils.)

Nun #1: “Hello, dear. I’d like a six-inch [special], please.”

Nun #2: “Oh, that sounds good! I’ll have the same.”

(I make the sandwiches and go to the register to ring them up.)

Me: “Okay, your total comes to $6.66.”

Nun #1: “Well, I’d say that’s the Lord’s way of telling us to get dessert! We’ll take two cookies, please!”

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