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    Got To Give That Customer Credit

    | Peoria, IL, USA | At The Checkout, Awesome Customers, Bad Behavior, Money, Top

    (I am a first-time customer at this salon. According to my stylist, they’ve recently installed a new computer system, which is giving them fits. It will not process credit card payments. The stylist has to call the card in, a process that takes about five minutes. An older woman walks in, looking to buy some hair products. My chair is fairly close to the register.)

    Stylist: *to the other customer* “Okay, so our register isn’t taking credit cards right now. I’ll have to call your card in. It’ll just be a minute.”

    Customer: “Oh, this is ridiculous!”

    (The customer stands there, rolling her eyes and sighing loudly while the stylist attempts to run her card via the phone.)

    Stylist: “Ah, this isn’t working again!”

    (My stylist walks over and attempts to run the card with no luck. Meanwhile, the customer is rolling her eyes, sighing, tapping her toes, and making comments under her breath. My stylist comes back to me and resumes work on my hair.)

    My Stylist: “I’m sorry about this!”

    Me: “Hey, no worries. Y’all can’t control the computer, right?”

    My Stylist: “It’s been doing this all day! It’s so ridiculous.”

    (I speak loud enough for the customer to hear.)

    Me: “It is what it is. If the computer decides to act up, it’s not the employee’s fault. Rolling your eyes and being impatient won’t fix anything! I work at [bank], and I have customers who act like that when my computer is slow. Acting like a spoiled child won’t make the computer go any faster!”

    (The customer scowls at me, and I smile back at her.)

    Me: “I’ve worked a lot of retail jobs. It’s not the employee’s fault!”

    (The customer quickly pulls $20 out of her wallet, hands it to the stylist, and slinks out of the salon.)

    My Stylist: *laughing* “I think she heard you.”

    Me: “That was the idea! I have a credit card too, so I’d like to apologize in advance…”

    (The stylist encounters the same problem with my card. After fighting with the system for 15 minutes, she declares that my haircut is ‘free today’. And my hair looked fabulous. I’ll definitely be back!)

    A Cut And (Blow)Dry Case Of Mistaken Identity

    | VA, USA | Bad Behavior, Wild & Unruly

    (I’m in the waiting room of a salon. A man walks in and approaches the receptionist. Alarmingly, he’s carrying a claw hammer.)

    Man: “I need to see [name].”

    Receptionist: “Let me see… do you know what she’s here for?”

    Man: “B**** works here.”

    Receptionist: “I’m sorry, but no one works here by that name.”

    Man: “She tell you to cover for her? Get her a** down here now.”

    Receptionist: “I’m going to have to ask you to leave.”

    Man: “Alright, you get her fat a** down here now, or I’ll learn you a thing or two. Five… four… three… two… one!”

    (The second he hits one, he swings the hammer into the desk. The receptionist screams and takes cover. The man swings the hammer and yells.)

    Man: “Try to take my kids from me? B****, you’re gonna get fired for sure now, come out before someone gets hurt!”

    (The police respond quickly and subdue the guy. As the cops take our statements, the man is raving about how his ex-wife has taken his kids, and how this showed her, and how her boss here would fire her. The kicker? All the employees agreed they had never heard of the woman!)

    On Vacation From Reason

    | Windsor, ON, Canada | Bad Behavior, Crazy Requests, Theme Of The Month

    (I am a working at a salon though a Cooperative Education program at my high school, and am still a Senior. I answer the phone.)

    Me: “[Salon name], how can I help you?”

    Customer: “Yes, I’d like to book an appointment today with [employee who is on vacation].”

    Me: “Sorry, [employee] is actually on vacation. I could book you with another stylist today or with [employee] when she returns.”

    Customer: “What do you mean she’s on vacation? I need a haircut!”

    Me: “Oh, well, yes she is on a cruise. But like I said before, I can book you with another stylist or—”

    Customer: “No, no, no! This is unacceptable! I want to book an appointment today with [employee]! How could she go on vacation and do this to me?”

    Me: “Well, she had vacation days to use up, so she is gone. Now, would you like to book an appointment for a later date?”

    Customer: “No! I want [employee] to cut my hair today! Gosh, what don’t you understand? Are you stupid?”

    (I try to explain several more times that the certain employee she is requesting has gone on vacation and would be back in a few weeks, but she simply won’t listen.)

    Customer: “Fine! This is just ridiculous! I guess I will book an appointment with another stylist but this is just silly! [Employee] should not be allowed to go on vacation!”

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