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    Hard Of Earring

    | Basingstoke, England, UK | At The Checkout, Bad Behavior, Crazy Requests, Criminal/Illegal

    (I work in a high-end high street women’s clothing store. We also sell accessories. Like most UK stores, we do not accept returns on earrings for any reasons, bar them being defective. We’ve just entered the mid-season sale period, where a lot of our jewellery is now 70% off. A fair amount of customers are returning and rebuying items to get the discounted price.)

    Customer: “I want to return this set of earrings and rebuy them.”

    Me: “I’m sorry. Store policy says we’re not allowed to accept returns on any earrings, unless they’re defective. Even though you’re wanting to rebuy them, I cannot process the return.”

    Customer: “I WANT TO RETURN THEM!”

    Me: “I’m sorry; I’m not allowed to do that.”

    Customer: “Yes, you are! You’re just saying that because you don’t want to give me the sale price!”

    Me: “I’m sorry you feel that way, and I assure you we do allow returning and rebuying. We just can’t accept returns on earrings unless they defective in some way.”

    Customer: “I want to talk to someone else!”

    (I get my assistant manager, who comes over and relays what I’ve just told the customer.)

    Assistant Manager: “I’m sorry, we can’t accept the return on them unless they’re defective.”

    (The customer drops the earrings on the floor, then stomps on them. She picks them up and puts them on the counter.)

    Customer: “I want to return these. They’re defective.”

    Assistant Manager: “We don’t accept returns on items that have been damaged purposely by customers.”

    Customer: “You have no proof I broke them. It’s your words against mine, and the customer is ALWAYS right!”

    Assistant Manager: “This may be true in most circumstances. Here, we have CCTV showing you damaged them yourself. I’m sorry. We cannot accept returns on them. Is there anything else you’d like me to help with today?”

    Customer: “MY EARRINGS ARE BROKEN! What am I gonna do with broken earrings?!”

    Me: “Would you like me to dispose of them?”

    (The customer glared at my assistant manager and me, then stormed out.)

    Bagged Himself A Steal

    | Baltimore, MD, USA | Awesome Customers, Criminal/Illegal, Wild & Unruly

    (I work as a cart attendant at a popular retail store. It is a rather slow day and my coworker and I are getting ready to go get more carts when I hear our undercover security guard yelling.)

    Undercover Guard: “[Security Guard], stop this guy! He stole an iPod!”

    (The security guard heads the guy off at the front but the shoplifter pulls a knife.)

    Shoplifter: “Let me by or I’ll cut the s*** out of you!”

    (Due to company policy, the security guard has to let him pass due to safety reasons. The shoplifter tries to run out the entrance while a rather elderly looking man is entering. The elderly man then proceeds to clothesline the thief, jump on top of him, punch him in the face, and disarm him. The elderly man stands up.)

    Elderly Man: “I got him!”

    (All four of us are astonished at what has just happened. As the security guard hauls the shoplifter into the security office to await the police my fellow cart attendant and I start talking to the old man.)

    Coworker: “That was the coolest thing I’ve seen all year!”

    Me: “Yeah, where did you learn to do that!?”

    Elderly Man: “Oh, that was nothing! I learned how to do that from my DI in basic years ago!”

    (It turns out he was a Marine veteran who fought through WWII, the Korean War, and Vietnam! Needless to say the man was made an honorary employee and given the employee discount for life!)

    Finally Closes The Sale

    | Seattle, WA, USA | Crazy Requests, Theme Of The Month

    (It is now 15 minutes past closing time. Several staff members have been helping a lady with a complicated question while her young son wanders around and plays with the merchandise.)

    Me: “We need to get the store closed and all the lights turned off, so let me get you rung up at this register over here.”

    (She wanders over to a display her son is looking at.)

    Mother: “You can choose between these two items and I’ll buy it for you.”

    Son: “I want this!” *chooses much more expensive item*

    Mother: “No, I’m not buying you that. Choose between these two.”

    (The argument goes on for a few minutes. Finally:)

    Mother: “All right, I’m choosing for you. This one.”

    (She brings the item to me, and I ring it up with her other purchases.)

    Me: “That’ll be [total].”

    (She opens her wallet and slowly starts counting out exact change. I wince internally and say nothing; it’s now 25 minutes past closing. I take her money and hand her a receipt.)

    Me: “Thank you so much! I’ll walk you out, since I need to lock the door behind you.”

    Customer: “Okay, thanks.” *cellphone rings, she answers* “Oh, hi! Yeah, just finishing up.”

    (She continues to stand there and talk on her cell, very slowly putting her wallet away and showing no sign of hurrying. Eventually, with me standing there holding the door open, she makes her way to the exit, still talking on the phone. I lock the door behind her and go back into the main room, where my coworkers (who have been wrangling other reluctant-to-leave customers) are standing there looking exhausted.)

    Me: “Who’s buying the first round?”

    No Real Cause For Concern

    | USA | Bizarre, Crazy Requests

    (I work at a very busy furniture store that is often out of stock of popular items and is constantly changing stock. A customer demands an item that has been discontinued and is no longer displayed as current merchandise. A manager and I find out there is an order of one left coming in but the date is unknown and a week later explains to the customer that the date is set to arrive a month from now.)

    Me: “Sorry, ma’am, but the merchandise you ordered isn’t expected to come in until the 31st, so—”

    Customer: “What do you mean the 31st!? This is not acceptable.”

    Me: “Ma’am, we have no control over the expected date. We no longer carry it on our floor and a final order has been fulfilled for you at the expected date but we will—”

    Customer: “No, that is not acceptable. No one told me it was no longer available. You need to make this right for me.”

    Me: “Well, ma’am, before you started talking I was trying to tell you we would refund your money for delivery since you are having to wait such a long period of time.”

    Customer: “Well, you should apologize for that.”

    Me: “Ma’am, I did apologize right before the first time you interrupted me.”

    Customer: “You should do something to make me happy.”

    Me: “Ma’am, after I apologized I offered you our delivery service for free which would normally cost you $120.”

    Customer: “Fine. You should sound more concerned. Your voice didn’t sound sincere enough for me.”

    Now You’re Talking

    | Allentown, PA, USA | Bizarre

    (I am alone in my store when a customer comes in. Because of where I am located, I can’t get to within her line of sight immediately, but it’s not a very big store so she can hear me.)

    Me: “Hi! How are you today?”

    Customer: “I’m well, thanks, and you?”

    Me: “Fine, thank you!”

    (I continue talking as I walk. I am now two feet away from her and wearing a nametag.)

    Me: “Has it been a while since were here?”

    Customer: “Oh. Um. I guess it has?”

    Me: “Okay, welcome back!”

    (She gives me a puzzled look.)

    Customer: “Do you, um, work here or something?

    Me: *baffled* “Yes, ma’am?”

    Customer: “Oh, I thought you were another customer. I wondered why you were so chatty!”

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