October Theme Of The Month: Halloween!

It’s All Fun And Games Until The Till

| Ashford, England, UK | At The Checkout, Crazy Requests

(Every morning, around 9 am, we have “Team Brief,” where the manager talks about the business issues of the day with the workers. The briefing takes place in an alcove near the lift, which is just off to the side of the main store. There is no door separating the customer area and alcove. The manager usually makes the briefings very informal. On this particular day, two colleagues remain on the tills to serve customers – one on a full sized till, and one on the “10 items or fewer” till. The briefing is going well and the manager has said something amusing, causing us all to laugh.)

Angry Customer: “Why the **** are you standing here laughing? I want to be served!”

(Everyone stops laughing, and the manager goes out to see what is happening. The small till is empty, but there are two customers waiting at the big till.)

Manager: “This till is available, sir.”

Angry Customer: “That’s not a proper till! I demand a proper till! If you were serving and not f****** around in there then I wouldn’t have to f****** wait!”

(Another employee opened another “proper” till and serves the man, who stormed off angrily after that. Nevertheless, we were all in a quiet mood for some time afterward.)

Should Have Left At Right

| MI, USA | Extra Stupid, Technology

(Because of the snow outside, I have been spending most of my time mopping up what has melted in my section. I start on the aisle with printer ink and paper when a customer approaches me in the middle of said aisle.)

Customer: “Where is your printer ink?”

Me: *points to their left*

Customer: “Oh… where’s your printer paper?”

Me: *points to their right*

Customer: *turns red* “You’re going to make fun of me when I leave, aren’t you?”

Me: “No, but there’s a very good chance that I’ll submit this to notalwaysright.com!”

At A Complete Price Loss

| SC, USA | Extra Stupid, Money

(I work in a clothing store popular with teens and young adults. While we are in the middle of our biggest sale of the year, all prices are CLEARLY marked. Some items are marked with a percentage while others have an actual dollar value. There is no sign anywhere in the store saying that everything is 40% off.)

Customer: “So, are the denim jackets 40% off?”

Me: “I’m not sure, but I can check for you if you’d like to bring one up.”

Customer: “But the sign said they were 40% off.”

Me: “Oh, the sign right above the jacket? The,n yes, that would be the price. But if you’d like, I can double-check that for you on the register.”

(Customer walks away, looking around for a moment before bringing up one of the jackets. I scan it and tell him the price.)

Me: “It’s going to be $32.”

Customer: “But the sign says $35…”

Me: “It must be mis-signed. The register says it’s $32.”

Customer: “But the sign says $35.”

Me: “Yes, but you’ll only have to pay $32. We probably just missed the sign when the prices changed.”

(At this, the customer gives me a confused look before taking the jacket and walking away to put it up before walking out of the store.)

This Is Why We’re In A Recession, Part 42

| USA | At The Checkout, Bizarre, Money

(The customer in question is trying to purchase just under $300 worth of material. Their card declines.)

Customer: “Oh, I’m sorry. Let me go outside and call my bank.”

(Comes back in a few minutes later on the phone.)

Customer: “Can you take a check over the phone?”

Me: “Do you mean a credit card?”

Customer: “No, a check. Like if I give you all the information off it can you take it over the phone?”

Me: “…No. I can’t take a check over the phone, sorry.”

(His wife shows up 15 minutes later with a check. I run in through our machine just to be safe. It is also declined.)

Me: “Sorry, your check was also declined. I’ll only be able to take cash as payment.”

Customer: “I don’t understand why it won’t go through! We just deposited $30,000 yesterday!”

Me: *trying to hide my skepticism* “I’m sorry for the trouble. Sometimes banks can be troublesome. Maybe you should call them again?”

(They went outside to ‘call their bank’ but ended up leaving in their new SUV, and new trucking pulling their new trailer.)

This Is Why We’re In A Recession, Part 41
This Is Why We’re In A Recession, Part 40
This Is Why We’re In A Recession, Part 39

Accentuating The Problem, Part Trois

| France | Language & Words, Tourists/Travel

(I’m on one of those 12-countries-in-8-days bus trip through Europe. Our group, mostly composed of Americans, pulls into a gift shop. Behind the counter, a young French girl, apparently new to the job, is excited to be able to practice her English. As a Canadian, it is also a chance for me to practice my French. We’ve been able to communicate pretty well and I tell her that her English is quite good. She is delighted.  An old Southern gentleman walks up the counter, places an item in front of the clerk.)

Customer: “Emma chizzit?” *how much is it?*

(The clerk just stares, crestfallen. She is not even sure that her customer is speaking English, much less what he means.)

Me: “Qu’elle prix?” *what price?*

(And the clerk bubbles back to life, able to answer the customer in, again, decent English!)


Accentuating The Problem, Part Deux
Accentuating The Problem

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