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    Childhood Dream, Meet Retail Nightmare

    , | Los Angeles, CA |

    (We often get fashion design students in our store to get samples of fabric for school projects.)

    Student: “Can I get some swatches? I go to the *** fashion school and need them for a class project.”

    Me: “No problem. That’s the school I went to.”

    Student: “Oh, cool! What do you do now?”

    Me: “… I work here.”

    Student: *their dreams crush before my eyes*

    Iraq, Land Of Crappy Return Policies

    | St. Louis, MO, USA |

    Customer: “Hi, I wanted to return this set of knives and your cashier wouldn’t let me.”

    Me: “When was the original date of purchase, ma’am?”

    (She hands me a receipt.)

    Me: “Oh, I’m sorry ma’am. Since you bought these over 60 days ago, we won’t be able to refund your money.”

    Customer: “But I don’t want them anymore. Just take them back and give me my money.”

    Me: “I’m not able to do that, ma’am.”

    Customer: “But I don’t want the g**d*** knives! Take them!”

    Me: “Ma’am, it is not in my power to do a return for you.”

    Customer: “Well, then get someone who can, g**d*** it!”

    Me: “Ma’am, you don’t understand. After 60 days, the system locks out the transaction. It is in nobody’s power to refund you.”

    Customer: “You g**d*** incompetent pieces of s***! I don’t want these f***ing knives, and I want you to take them back now!”

    Me: “There is nothing I can do to help you, ma’am.”

    Customer: “It’s because of f***ing fascists like you that we’re at war in Iraq! Do you realize that? THIS IS YOUR FAULT!”

    Welcome To Retail

    , | Houston, TX, USA |

    Me: “Hello this is Kevin.”

    Customer: “YOU SON OF A B****, YOU SOLD ME A DEFECTIVE MONITOR! I never in my life have had to deal with such bull s*** in my life. I don’t know what type of f***ing black magic you did to make it work at the store, but–”

    Me: “Ma’am, did you push the power button?

    Customer: “… Oh, thank you.” *click*

    Me: *sigh*

    Supervisor: “Yo dude, what’s up?”

    Me: “I need a raise…”

    Time To Find Another Hobby

    | Yorkshire, UK |

    (A customer was trying on a shorty wetsuit.)

    Customer: “It seems to fit okay, but the zip is a little high. It would irritate under my chin.”

    Me: “Yes. I can see what you mean, but if you put the suit on the right way round, you won’t have that problem.”

    Customer: “…”

    Me, to co-worker: “Remind me to never dive with that guy.”

    For The Love Of God, Get GPS

    | Chicago, IL, USA | Geography, Top

    Customer: “Hi. I’m coming from the intersection at *** and ***. How would I get to your store from here?”

    (I give the guy directions. I can tell he’s tuned me out after the first street or two. He then cuts me off before I finish.)

    Customer: “Good, good! I got it. Thanks!” *hangs up*

    (The phone rings again five minutes later.)

    Customer: “Hi! I just called you a few minutes ago, asking for directions.”

    Me: “I remember.”

    Customer: “Yeah… I took that turn on *** like you said. Then I got lost again. I’m at *** and *** now.”

    Me: “Okay…” *gives him directions again*

    Customer: “Okay! I got it this time. Thanks!” *hangs up*

    (Phone rings again five minutes later.)

    Me: “Hi again. Where are you now?”

    Customer: *laughs* “I’m at *** and ***.”

    Me: “Okay. You’re almost here. Turn on *** and go straight until you see a gas station. We’re in the strip mall a little after it.”

    Customer: “Okay!” *hangs up*

    (Phone rings again five minutes later.)

    Customer: “It’s me again! I’m at the gas station. I don’t see your store.”

    Me: “We’re in the strip mall after the gas station, it’s down the road a little bit.”

    Customer: “Oh! I see it. Okay, I’ll be right there.” *hangs up*

    (Phone rings again five minutes later.)

    Customer: “I’m in the strip mall now… and I don’t see your store. I’m gonna feel SO stupid if I’m in the wrong strip mall.”

    Me: “At this point, I’m not even sure you’re in the right state.”

    Customer: *laughs*

    Me: “Okay. Do you see a donut shop?”

    Customer: “Yes! I see a donut shop!”

    Me: “Good. Drive to the donut shop. Now, do you see a cell phone store?”

    Customer: “Yes! It’s next to the donut shop.”

    Me: “Good. Drive to the cell phone shop. Now drive a little past that. Do you see the girl in the next store who’s on the phone and waving at you?”

    Customer: “Yeah! Is that you?”

    Me: “Yeah. Come on in…”

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