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    | Lone Tree, CO, USA |

    (A woman called us on the phone after getting home with a video game she’d just purchased.)

    Me: “Thank you for calling ****, this is ****, how can I help you?”

    Customer: “I just bought a video game, and there’s plastic on it.”

    Me: “OK…”

    Customer: “What do I do? Do I take the plastic off?”

    Me: “Yes ma’am. You have to in order to get the game.”

    Customer: “But nothing will happen, right?”

    Me: “No. Nothing is going to happen.”

    Customer: “Are you sure?”

    Me: “Yes, I’m sure.”

    Customer: “All right. I’ll call back if something happens.”

    (I never heard back. I hope nothing horrible happened.)

    Always Right, Even When Trafficking People

    , | Emeryville, CA, USA |

    Me: “Thank you for calling ****, this is **** speaking, how can I help you?”

    Customer: “Yes, hi. I was just wondering how much your Mexicans are?”

    Me: “I’m sorry?”

    Customer: “Your Mexicans. The ones you have outside in the parking lot. I need some work done on my roof and I wanted to come pick up a couple.”

    Me: “Ma’am…first of all, they are called day laborers. Secondly, they don’t belong to us. They don’t belong to anyone actually, they are people. Third, our city prohibits soliciting work in a shopping center, so we actually don’t have any workers in the parking lot. If you need work done–”

    Customer: “Never mind, I’ll just shop somewhere else!” *hangs up*

    Smile – You’re On Scam-Cam

    | Seattle, WA, USA |

    Me: Hi, welcome to ****. How can I help you today?”

    Customer: “I’ve been waiting here for 15 minutes. I want everything here discounted.”

    Me: “Ma’am, I left here maybe two minutes ago, max, to check the fitting rooms.”

    Customer: “Are you calling me a liar?”

    Me: “In short, yes.”

    Customer: “Bull! Do you have any proof I wasn’t here earlier?!”

    (I point to the huge camera on the ceiling.)

    Customer: “…”

    Me: “…”

    Customer: “I’ll shut up now.”

    Diagnostic Scan Results: Crisp & Buttery

    , | North Somerset, UK |

    (A customer walks in and places a box on the desk in our repairs center.)

    Me: “Hello, how can I help you, sir?”

    Customer: “Can you fix this for me?”

    Me: *looking at box* “This is a toaster.”

    Customer: “Yes. Can you fix it? It’s broken.”

    Me: “I’m sorry, we only fix computers and computer peripherals here.”

    Customer: “But if you can fix computers, surely you can fix a toaster!”

    Me: “We don’t fix toasters, sir.”

    Customer: “Please? I’m sure it’s easy.”

    Me: “Even if we could fix it for you, you don’t have a repair warantee with us, so it would cost you ¬£50 just for us to look at it. You could buy two new toasters for that.”

    Customer: “¬£50?! What a rip-off! If it’s going to cost me that much, I’ll go elsewhere!”

    Me: “Have you tried the store you bought it from?”

    Customer: “Yes, and they wouldn’t fix it!”

    Me: “So you thought a computer store would?”

    Customer: *takes the toaster and walks out in a huff*

    Always Right, Even If It’s Child Labor

    , | New York, NY, USA |

    (I’m a painfully shy 13-year-old, and a customer somehow mistook me for an employee.)

    Customer: “Can you help me find something?”

    Me: “No.”

    Customer: “NO?!”

    Me: “No!”

    Customer: “Why not?!”

    Me: “… I’m not allowed to talk to strangers.”

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