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  • Fired Before You’re Hired

    | WI, USA | Bad Behavior, Crazy Requests

    (I’m at a very large store with my mother. While she is getting some groceries, I wander to the electronics area. I hadn’t realized that I was wearing a shirt similar colored to the ones the employees wear, and a keychain around my neck. I heard a customer asking someone for help for some while, but I obviously had nothing to do with it.)

    Customer: *angrily storms up to right beside me* “EXCUSE ME!

    Me: “Sorry?”

    Customer: *visibly irritated and switching a baby from hip to hip* “I’ve been trying to get your help for the past two minutes! I need you to open up the games’ case!”

    Me: “I’m sorry, I can’t help you. I actua—”

    Customer: *begins yelling* “WHO THE F*** DO YOU THINK YOU ARE?! ARE ALL OF THE PEOPLE AT [STORE] REALLY THAT F****** STUPID AND LAZY?!”

    Me: “Ma’am, I don’t w—”

    Customer: “I want to see your manager! He NEEDS to know that you’re just lazying about, refusing to help those who PAY your bills!”

    Me: “See, that’s impossible because I actually work at—”

    (The customer angrily storms off and I just sort of shrug it off. I continue browsing and start to make my way over to back by my mom a few minutes later when the enraged customer and an obvious employee come over.)

    Customer: “Yeah! This is the f****** lazy dumb-a** who was refusing to help me!”

    Employee: *annoyed* “Where’s your name tag? What’s your name?”

    Me: *fed up* “I don’t work here!”

    Customer: “Yeah, not anymore you lazy b****! You’re too stupid to even work at [Store]!”

    Employee: “Which department are you because I want to speak with the department manager about their negligence in supervision!”

    (At this time, my mom came around because I’d been taking so long, and she gets pulled into the argument. It took fifteen minutes and the electronics department manager before they told me to ‘just not come in for the next shift.’ I got fired from a job I never had.)

    This Is Why We’re In A Recession, Part 35

    | USA | At The Checkout, Extra Stupid, Money

    (As an employee at the store I work at, it is part of my job to ask our customers if they’d like to apply for a store credit card. A customer in her twenties comes through my line.)

    Me: “Would you like to save [percent] by applying for a [Store] charge card?”

    Customer: “Sure!”

    (The applications go through our computer and the customer is immediately approved and a paper prints out with the credit limit and card number.)

    Me: “Okay, it looks like you were approved today! You should get your [Store] card in the mail within the next two weeks. If you would like to put your purchase on your card today, it would save you another [percent]. Would you like to put it on the card? You can even pay it off in the store after we’re done.”

    Customer: “Sure.”

    (We put the purchase on the card and everything goes smoothly until the end.)

    Me: “Okay, and would you like to pay your card off today or would you like to wait until you get your statement in the mail?”

    Customer: “What? I have to pay for it twice?”

    Me: “No, you haven’t actually paid for it yet. You put it on the store charge card.”

    Customer: “Yeah, so why do I have to pay for it again?”

    Me: “The store charge card is just like any other credit card. It has to be paid for after you use it.”

    Customer: “What’s a credit card?”

    Related:
    This Is Why We’re In A Recession, Part 34
    This Is Why We’re In A Recession, Part 33
    This Is Why We’re In A Recession, Part 32

    An Epidemic Of Stupidity

    , | MD, USA | Crazy Requests, Health & Body, Holidays

    (I work for a company that sells emergency preparedness gear, including gas masks, chemical suits, and other disaster response equipment. Any time there’s a disaster or terrorist attack, our sales go through the roof by ‘preppers’ and other panicking individuals. Recently, there’s been an Ebola epidemic with the first cases occurring in the United States; thousands of orders have been coming in and those who ordered entire sets of equipment are backlogged at least a month.)

    Customer: “I’m checking on an order. I was charged but haven’t seen any shipping info yet. I placed it 7-10 days ago.”

    Me: “And did you order any gas masks or full sets of equipment?”

    Customer: “I’m not sure. I ordered a suit. For Halloween.”

    Me: *thinking such a small order should have been finished, I pull up his information* “Sir, you didn’t order just a suit, you ordered an entire protective kit… mask, filter, suit, gloves, boots, etc.”

    Customer: “That’s it!”

    Me: “Sir, there’s a minimum one month delay on protective gear right now due to high order volume.”

    Customer: “So, you mean I won’t have it for Halloween?”

    Me: “No, sir. There is a panic epidemic going on and you were one of thousands who’ve been ordering these products.”

    Customer: “Wow. I had no idea. So there’s no way I’m going to get a protective suit by Halloween?”

    Me: “Sir, the entire industry is wiped clean. GLOBALLY. It will take them months to get back up to speed.”

    Customer: “Oh. Well, you should really let people know when there’s an epidemic going on, so we know there’ll be delays.”

    Lack Of Appliance Compliance

    | Round Rock, TX, USA | At The Checkout, Crazy Requests, Home Improvement, Money

    (I work in the appliances department of a popular home improvement store. Occasionally, I go to the customer service desk to help out. On this particular evening, a customer is arguing with my older, Irish coworker. I walk over to help out.)

    Me: “What’s the problem?”

    Coworker: “Oh, she refused her appliances and wants a refund.”

    Me: *to customer* “When were your appliances delivered?”

    Customer: “At five-thirty.”

    Me: “Today?”

    Customer: “Yes.”

    (I check the time and see it’s only six-forty pm. The delivery company office closes at five pm and so do our venders.)

    Me: “Okay, ma’am. The delivery office is closed, and the notes indicating that you refused your appliances aren’t in the system yet. It won’t be until eight o’clock in the morning.”

    Coworker: “Yeah, once the notes are in, there’s a 72-hour wait until we get the identification numbers for the appliances. Then, we can process your refund.”

    Me: “We get the identification number from [appliance brand the customer bought from].”

    Customer: “No, no, no. I buy from [Store], not [Appliance Brand].”

    Coworker: “Yes, but we need those numbers in order to process the refund. The identification numbers let us know that the refused washer and dryer are back with [Appliance Brand]. Once the notes come in tomorrow morning, we’ll get the identification numbers and give you a call.”

    Customer: “No. I buy from [Store]. I want my money now!”

    Me: “Ma’am, this is our policy with [Appliance Brand]. There is nothing we can do until the notes show up in the system tomorrow morning and—“

    (The customer grabs her paperwork and abruptly walks off to the appliance department. A short time later, another coworker calls me back to appliances because a customer wishes to return her appliances and get a refund. Low and behold, it’s the same customer.)

    Customer: *freezes upon seeing me* “He call you?”

    Me: “Yes, I’m the appliance specialist. What did you need?”

    Customer: *points to a stacked washer and dryer* “I want those.”

    Me: “Sure! I can set up an order for you.”

    Customer: “But I want credit from this to use to that.” *waves her paperwork in front of me*

    Me: “Ma’am, like I told you earlier, after the notes show up, it can take up to 72 hours for the identification numbers then—“

    Customer: “I don’t understand why you can’t refund me. I want to buy these.”

    Me: “And you can.”

    Customer: “Then give me my money.”

    Me: “Ma’am, I can’t. Not until we get the identification numbers from [Appliance Brand].”

    Customer: “No, I didn’t buy from [Appliance Brand]. I bought from [Store]. You need to give me my money.”

    Me: “Ma’am, the store cannot process any refund until we get the identification numbers from [Appliance Brand]. Once we have those, you’ll get your money back. Without it, we cannot do anything, especially since there aren’t any notes in the system yet.”

    Customer: “And what if [Appliance Brand] goes bankrupt?”

    Me: “I…I’m sorry?”

    Customer: “What if [Appliance Brand] goes bankrupt? What happens to my money then?”

    Me: “Believe me, ma’am. [Appliance Brand] will not go bankrupt.”

    (Note: this particular appliance brand also makes TVs, laptops, and cellphones. It is practically impossible for them to go bankrupt. Especially in three days.)

    Customer: “I said ‘if’. If they go bankrupt. [Another unrelated company] went bankrupt and I lost my money. What do I do if [Appliance Brand] goes bankrupt?”

    Me: “Ma’am, that’s not really an issue nor a concern. You’re more than welcome to buy a new washer and dryer set, but you’ll have to wait 72 hours for your refund. I can show you some features this washer has—“

    Customer: “But I want my money. If you don’t give me my money, I’ll go broke. I spent $3,000! I’m broke because of you. I’ll complain to your boss!”

    Me: “I’m sorry. There’s nothing I can do until tomorrow morning.”

    (The customer throws her hands up and promptly leaves the store. I relayed the story to my manager and Irish coworker. My manager laughed.)

    Coworker: “Serves her right! Coming in here like the f****** Queen of England. Bleh!”

    Not Very Closed Minded, Part 5

    | England, UK | Crazy Requests, Extra Stupid

    (I work on Sundays; in the UK, the law states our shop can only be open for six hours. We close at half past four, but the staff stay until 5 pm. It’s quarter to 5, and I notice a woman in our car park, looking at the items we have outside. She looks at the door, and I think she’s seen the sign that says our opening times, so don’t shoo her away until I notice her picking some items up, and moves towards the door, only to find it locked. She rattles the door.)

    Me: “We’re closed, sorry!”

    Customer: “What?”

    Me: “We close at half past four!”

    Customer: “What?”

    Me & Manager: “We’re closed!”

    Customer: *shouting to her little boy* “[Name]! Get here. They’re closed!”

    (Thinking that’s the end of it, we go back to what we were doing. Suddenly she bangs on the door.)

    Customer: “…does this mean I can’t buy anything?”

    Related:
    Not Very Closed Minded, Part 4
    Not Very Closed Minded, Part 3

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