October Theme Of The Month: Halloween!

| Bay Area, California, USA | Unfiltered

(I work for a large, world wide retail chain.  I’m the merchandise supervisor for the housewares department.  Part of my job includes not just stocking new merchandise but restocking go backs and generally making sure my department is clean and organised. It’s a busy Saturday afternoon and I see a customer set a heavy can opener on top of a stack of china plates.)

Me: “Oh, I can take that for you sir, if you don’t want it.”

The Customer was with his pregnant wife, and without saying much he hands me the can opener, I thank him, and put it away.  I didn’t think much of it until about twenty minutes later I see my manager coming towards me, followed by the before mentioned customer.  She clearly has no idea he is behind her.

Manager: ” [My name] when a customer puts something in the wrong place, just leave it there and come back to it later when the customer is no longer present.”

Me:  “Okay…”  Obviously confused.

Manager: “A customer complained, a man and his wife.,,”  She’s about to gesticulate a pregnant belly, when things start to click to me.  Not wanting her gesturing to be misconstrued, and realizing she still doesn’t know the customer is behind her, I motion.

Me: “Oh, this gentleman?”

At this point, the customer steps forward, clearly displeased with the lack of discipline I have received for my grievous misconduct.

Customer: “You had no business embarrassing me like that in front of my wife.  You emasculated me.”

He continued quite a bit, repeating that he felt emasculated and humiliated several times.  He never yelled, but he used that stern tone one usually reserves for dogs and small children.

Me: “Sir, I’m really very sorry.  That was hardly my intent…”

Customer: “I don’t want your rote, insincere apology, clearly you aren’t sorry. You’re just apologizing because we’re in front of your manager.  It’s not like you are a librarian, responsible for making sure everything is put away.”

I refrain from pointing out that that is in fact one of my job descriptions.  My Manager is also just standing there, her jaw practically on the floor at the way this guy is really digging into me.  He’s gone on quite a bit now.  However, I don’t want him calling cooperate, over a can opener, so I keep apologizing.

Me: “No, sir honestly, it wasn’t my intention to embarrass you.  I really am sorry for any inconvenience to you and your wife.”

Finally, he seems at least partially mollified as I have apologized at least three or four times by now and he leaves.

Manager: “Well, good job keeping your temper, you took that very well.”

Me:  At this point all I could really do was look at her, smile, and stepped off the sales floor for a few minutes.

There Snow Reason To Stay

| Gatlinburg, TN, USA | Bad Behavior, Time, Transportation

(I work in a retail store in the tourist town of Gatlinburg. My coworker and I both live up on the mountain and this winter has been extremely eventful with snow. Several times we have been snowed in. This night, the forecast is wrong and towards the end of the shift it starts to snow heavily. I get my boss’s permission to close early but can’t do so until the last two customers leave. My coworker and I decide to start going through the process of closing hoping they get the hint. Sure enough:)

Man: “Hey, are you closing?”

Me: “Yes, we need to get home because it is snowing.”

Woman: “Really? But it is so pretty out!”

Me: “Yes, but we both live up on the mountain. The roads can get covered in snow fast and since they are so steep, it can be impossible to get home if we don’t leave soon.”

Man: “Oh, man, that sounds bad.”

(The customer’s proceeded to go around the store, looking at everything and asking us questions, ensuring us that they would be leaving “soon.” Twenty minutes late they FINALLY left. It took us another twenty minutes for us to close up. By the time we got out, the roads were covered in snow. I barely made it home, sliding at one point. My coworker was not so lucky; she had to turn around and spend the night in a hotel. I wish we could track those customers down and make them pay. Hope they enjoyed the “pretty night.”)

Should Be Gifted With Foresight

| Spokane, WA, USA | At The Checkout, Family & Kids, Liars & Scammers

(I am running cash registers, and an elderly woman comes up with a $50 gift card and items. The woman is pretty chatty.)

Woman: “And my son gifted me this for my birthday. It’s really sweet of him. I’m glad he’s turning things around; he used to get into such trouble.

(I run the gift card, see that it isn’t registering, and try a few more times. I get a manager down to see if they can help. The woman was being quite patient about it. The manager can’t get it to work.)

Manager: “Uh. Where did you get this card?”

Woman: “Oh, my son gifted it to me, why?”

Manager: *hesitates* “I hate to tell you… but the card was never activated.”

(Which can mean the cashier forgot to scan it when it was bought, or more likely, that it was taken right off the rack and out of the store.)

Woman: “Son of a b****! I can’t believe it!”

Manager: “I apologi—”

Woman: “No, I’m not mad at you. I’m mad at my son for gifting me a stolen gift card! When I get home, I will give him a piece of my mind!” *to me* “I’m sorry to ask you to cancel the orders; I don’t have the money to spare right now.”

(She left the store right after. I could only speculate how the call went down!)

Needs A Part Of Truth

, | TX, USA | Liars & Scammers, Transportation

(The weather has been so cold and icy that numerous roads have been closed and our store-to-store delivery truck has been cancelled for the day. A mother and daughter walk into the store at around 10 am on a Tuesday and approach my co-worker, who’s still very new.)

Coworker: “Hi, how are y’all doing today?”

Daughter: “Hi, my name is [Daughter] and I ordered some parts yesterday. I was wondering if they came in yet?”

Coworker: “Okay. Give me a second to pull up your information.”

(He gets the necessary info from her and off the computer and goes into the back to look for her order and comes back a couple of minutes later empty handed.)

Coworker: “I’m sorry, ma’am, but I don’t think your parts have arrived yet. It looks like they were ordered at [Time] yesterday which puts the delivery time at noon today.”

Daughter: “No! I didn’t order them yesterday. I ordered them on Saturday.”

Coworker: “The computer shows they were ordered yesterday, not Saturday.”

(At this point the women are getting more irritated.)

Mom: “Well, they should be here already!”

Coworker: “I’m sorry, ma’am, but they won’t be here until at least noon.”

Mom: “Well, I thought they could get here sooner.”

(I step in.)

Me: “I’m sorry, ma’am, but our store-to-store delivery truck isn’t coming at all today. The route has been shut down due to all the ice on the roads.”

Daughter: “Well, my order should have been here yesterday!”

(I look up her info again the same way my co-worker already had and notice that not only had the order been placed yesterday, but she had ordered all high-end, name brand parts.)

Me: “Well, our system shows that the order was placed yesterday at [time] and therefore would normally arrive today at 12:05. But, because of the road conditions, the truck is not making deliveries today. It won’t get here until tomorrow. I’m sorry.”

(Customer is starting to get really agitated and into a huff.)

Daughter: “Well, my car has already been on blocks for four days now and I need it to get to and from work!”

(I decide to try and see if we can find her parts in the store brand, since we’re more likely to have those on-hand.)

Me: “Well, let me see if I can help you find anything similar to the parts that you need. What’s the year, make and model of your vehicle?”

(She provides the info at which point I realize she’s just precisely described the only car in the customer parking lot, so I decide to call her bluff.)

Me: “Okay, and what color is it?”

Mom: “What does that have to do with anything?”

Me: “Is it purple?”

Daughter: “Yes, why?”

Me: “And it’s on blocks?”

Mom: “Yes! It’s been un-drivable for four days and she really needs it!”

Me: *pointing to the only car sitting in the customer parking lot* “Then how did you drive it here?”

(Both women left in embarrassment. They came back the next day for the parts that were ordered.)

It Would Be Penny-Wise To Accept Them

| Scotland, UK | At The Checkout, Awesome Customers, Money

Me: “Okay, sir, that’ll be £[Total], please.”

Customer: *begins rifling through his fanny pack for change* “Oh, god.”

Me: “You all right?”

Customer: “I… just… It won’t…”

Me: “Do you not have the right change?”

Customer: *brings out two fistfuls of change and plants them on the counter* “Oh, god.”

Me: *worried* “Umm?”

Customer: *continues to rifle through fanny pack and draws another fist of pennies* “Nooo.”

Me: “Sir, I think this is plenty. I—”

Customer: *moans as if in pain as he brings out two more fistfuls* “THEY’RE BREEDING!”

(I’m still laughing.)

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