Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Got Him Out Of A Pickle
    (3,219 thumbs up)
  • October Theme Of The Month: Coupon Complications!
    Submit your story today!

    Instant Rebate, Instant Headache

    | Chicago, IL, USA |

    Customer: “Do you work in this department?”

    Me: “No, but I’d be happy to help you if you have a question.”

    Customer: “How does this rebate work?”

    Me: “This is an instant rebate. All you need to do is to take the item to any register and you’ll get the item for the rebate price.”

    Customer: “How long does it take?”

    Me: “Our instant rebates happen instantly.”

    Customer: “Do I get a store credit, or something?”

    Me: “No, you get the rebate right away, so you just pay a lower price.”

    Customer: “I don’t have a lot of time today. How long does it take?”

    Me: “It happens instantly, ma’am.”

    Customer: “Maybe I should find someone who works in this department!” *walks off*

    Used And Abused

    | Canada | Bizarre, Top

    (I work as a cashier at a well known retail store. Sometimes we get customers who take “customer is always right” to a whole new level.)

    Me: “So, how did you find everything today, ma’am?”

    Customer: “Terrible. I would like to return this bra I purchased recently. It just doesn’t fit right.”

    Me: “Alright then, I just need your receipt and the item.”

    (The customer hands items over and I look over the receipt. Note, our company has a quite a long term for returns and exchanges, but this customer is way past that point.)

    Me: “Uh, ma’am, I’m sorry but you’ve exceeded our 90 day returns and exchange policy. I cannot give you a refund for this item.”

    Customer: *outraged* “What?! I bought this just last week! You people sized me wrong! It doesn’t fit me and I refuse to wear a bra that doesn’t fit me properly! I am the customer and you have to do what I say!”

    Me: “Ma’am, I can give you a store credit for it. I just need to examine the bra.”

    (I take out the clearly used bra and look it over.)

    Me: “Okay, if you can just give me a second, I need my manager to verify this for me.”

    Customer: “If you must.”

    (I go get my manager and tell her the situation. Normally we do not accept refunds on items that have been used, especially if they are past the 90 days term.)

    Manager: “I’m sorry, ma’am, but we cannot accept this item to be returned. It’s clearly been worn and it’s certainly past your exchange and return period.”

    Customer: “This is ridiculous! Did she tell you that? She’s lying. I bought this last week and I never wore it! It doesn’t fit right! I am the customer! Do as I say or I’ll have my lawyer come in and have you both prostituted!”

    Please Activate Your Brain While You’re At It

    | Buffalo, NY, USA | At The Checkout

    (I’m cashiering at a large department store. I have a customer who is really pushing my buttons by requesting different things in different bags and just being a pain in the butt. By the time she’s ready to pay, I just want her out of there.)

    Me: “Ma’am, your card was declined. You can try it again though, if you like.”

    Customer: “Wow, that’s weird. This card is brand new.”

    (She swipes it again, signs, and it is once again declined.)

    Me: “I’m sorry, it still won’t go through. Do you have another card?”

    (The customer spends ten minutes looking through her wallet and finally emerges with another card and swipes it through. She keeps looking at her first card while the second card is processing.)

    Customer: “Do you think it didn’t work cause I didn’t activate it?”

    Me: “Yeah, probably.”

    Customer: “Why do they make you do that anyway?!”

    Bespoke Babies

    | Springfield, MO, USA | Family & Kids

    (A customer comes up to my register with her child. It’s clear that her 5-year-old child has been wearing down her patience since the two started shopping. After repeatedly asking her mother to buy a piece of candy, the she finally snaps.)

    Customer: “If you do not stop it right now, I will leave you at the store here and they’ll put a price tag on you and place you on the shelf for sale.”

    Child: “No they won’t. I’m not for sale!”

    Me, to the child: *jokingly* “That’s actually not true. If you lift up the back of your hair, I can scan the bar code on the back of your neck and see how much we should price you for.”

    Customer, to the child: “See? Now, are you going to behave, or am I going to have to let them put you on the shelf for sale?”

    Child: “But…but…but you can’t buy me! I have to be specially made!”

    Alphabetical Disorder

    | New Orleans, LA, USA |

    (I work in the electronics department of a big box store. Customers continue to believe we have a computer system we can check to see if a certain CD or movie is in stock. Sadly, we don’t. This occurs not long after the release of a popular CD. A teenaged girl and her friend approach my counter.)

    Customer: “Excuse me, can you look up if you have the Carter 4 CD?”

    Me: “We actually don’t have a system like that, but if we have any they’ll be down there.” *points to music aisle*

    Customer: “You don’t know if you have any?”

    Me: “Well, we don’t stock the CD’s, a vendor does for us, so we actually don’t know everything that’s here.”

    (I explain this at least once a day, for the record.)

    Friend: “Thank you, we’ll look.”

    Customer: “But where do I look?”

    Me: “They’re all in alphabetical order by the artists name, so just look under the L’s.”

    Customer: *sighs* “Where are the L’s?”

    Me: “Um…after the K’s?”

    (The friend drags her off and mumbles something that sounds like “stop being stupid.”)

    Page 194/414First...192193194195196...Last