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  • October Theme Of The Month: Halloween!

    They Crossed A Line

    | OH, USA | At The Checkout, Awesome Workers, Bad Behavior, Theme Of The Month

    (It is Black Friday. I am waiting with my friend in a queue that wraps all the way around the store. After 45 minutes, we are almost to the front. A nearby rack catches my eye, and since I’m not purchasing anything, I step out of line. My friend and the customer in front of her watch me hold a sweater up.)

    Me: *to my friend* “Hey, do you think this sweater’s cute? It’s the last one!”

    My Friend: “Definitely. I’ll hold your purse while you try it on!”

    (I step away to remove my purse. Suddenly, the customer who’s been watching me dashes over, rips the sweater from my hands, and tries to duck right back into line!)

    Customer: “Haha, sorry! Guess you weren’t fast enough!”

    My Friend: “Are you kidding me? I’m not going to fight you for that sweater, but there’s no way you’re cutting back in front of me.”

    Customer: “Whatever. I didn’t even leave the line.”

    (A nearby employee, who has seen the entire exchange, speaks up before I can say another word.)

    Employee: *to the customer* “Ma’am, I just saw you step out of line. You need to go to the back of the queue.”

    Customer: “No way! I’ve been waiting forever! It’ll take me another hour to check out!”

    Employee: “If it were up to me, I wouldn’t let you buy anything from us at all!”

    (The customer stomps all the way to the back of the store.)

    My Friend and I: *to the customer* “Haha, sorry! Guess you just weren’t quick enough!”

    Get The Independent Jeans

    | GA, USA | At The Checkout, Family & Kids

    (A young girl drives a cart load of her younger sister and some clothing to my register. I always hate to begin checking children out without their parents present. This girl appears to be about seven years old, and the younger sister is three. The seven year old begins to grab items out of the buggy when she realizes that her sister is stepping on some of her items. She begins fussing at her sister as if she is her mother.)

    Seven year old: *to her sister* “I done told you not to be standing on my stuff. Get out of this buggy, little girl!”

    Me: “Let’s wait to check you out until mom is ready okay, sweetie?”

    Seven year old: “She’s ready!” *yells to her mother, who is still shopping* “Let’s go!”

    Mom: “Okay, I’m ready!”

    (I begin scanning her items and come upon a pair of jeans that is on sale.)

    Me: *to the mom* “This pair of jeans is part of our ‘Buy One, Get One’ offer. If you’re interested in a second pair, it’ll only cost you a dollar extra.”

    Mom: “Well honey, go grab another pair real quick!”

    Seven year old: “Ugh, you go do it!” *throws the pair of jeans at her mother*

    Mom: “Okay, what kind do you want? Something similar or a diff—”

    Seven year old: “Oh, forget it! I’ll do it because you will take forever!”

    (She snatches the jeans from her mother and storms off, as dramatically as only a child can manage.)

    Me: “How old is she?”

    Mom: “Oh, she’s seven. She’s just so independent. She’s something else isn’t she?”

    Me: “Absolutely, ma’am!”

    Word To The Whys

    | Austin, TX, USA | Liars & Scammers

    Me: “Thank you for calling [business]; how may I help you?”

    Customer: “I can’t believe you’d do this to me! I’ve been a customer for years! I’ve spent literally thousands of dollars with you! Why would you do this to me?!”

    Me: “I’m sorry, but what’s happened?”

    Customer: “You charged me for two [products], but only sent one. Why are you trying to rip off a loyal customer?!”

    Me: “I’m sorry your order wasn’t complete. I’ll get the missing item shipped to you today.”

    Customer: “But why did you do this to me?”

    Me: “I think it was just a mistake. We wouldn’t do something like that intentionally.”

    Customer: “Of course you did! The packing slip clearly says ‘F*** you!’ on it!”

    Me: “I’m very sorry to hear that! Can you send me a photo so I can forward it to my manager?”

    Customer: “Why? Don’t you believe me?!”

    Me: “I need to see the handwriting to figure out who wrote it.”

    Customer: “Fine. I’ll mail it back.”

    Me: “I would prefer it if you email a photo, but mailing it back is fine. In the meantime, I’ll get the missing [product] sent to you.”

    Customer: “I still can’t believe you’d do this to me!”

    (The customer mails in the slip, and sure enough, written in crayon in a very unsteady hand that I don’t recognize, is ‘F*** you!’. However, it’s followed in the same handwriting and crayon by, ‘I can’t believe you’d do this to me!’)

    Waxing Lyrical About Christmas Kindness

    | OH, USA | At The Checkout, Awesome Customers, Holidays, Theme Of The Month

    (Several customers are purchasing wax cubes. You’re supposed to melt them in a wax burner, but I can’t help but sniff them while I’m ringing them out. I didn’t want to stop smelling one in particular. However, after seeing one of the customers looking at me funny, I quickly close it and put it with the others in the bag.)

    Customer #1: “If you like those so much, you should buy some!”

    Me: “Oh, I don’t have a wax burner.”

    Customer #2: “You should get one! They smell really good when they’re melted, too!”

    Me: “I’m a college student. I don’t have money!”

    (The customers leave, only to later come back back through my line. They’re purchasing another lip balm and wax burner along with candy cane-scented wax. They start to walk away with just their lip balms and don’t grab their other items.)

    Me: “Hey, wait, you forgot your bag!”

    Customer #1: “That’s for you. Merry Christmas. You deserve it for trying to do something with your life!”

    (I was nearly in tears for the rest of the evening! Thank you, kind customer!)

    Wait Until You Hear The Sticking Point

    | USA | Bizarre

    (A male customer walks in with a large stick.)

    Customer: “Hi, do you guys sell baby shoes?”

    Me: “Yes we do, sir. They are right over there.” *points to the shoes*

    Customer: “Okay, thanks.”

    (He walks over and proceeds to go through them. A few minutes later, he brings to the counter some baby shoes.)

    Me: “These are very cute shoes. You have nice taste.”

    Customer: “Thank you.”

    (He then takes the shoes and puts them on the end of his stick.)

    Customer: “The bottoms getting a little worse for wear and I would hate to get rid of this nice stick. Shoes should do the trick!” *smiles and walks out*

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