November Theme Of The Month: Black Friday!

This Employee Isn’t Par For The Course

| Canada | Bad Behavior

(I work at a store that sells clothing for casual wear and work wear. On random occasions, customers mistake our store for the sports store next door. On this day, an elderly lady is just such a customer, as she wants to find something we definitely don’t carry.)

Elderly Customer: *yelling at a male employee* “You d*** kids don’t know anything these days!”

Me: “Excuse me miss, can I help you?”

Elderly Customer: *whirls around, clearly angry* “You! You are too young, too! You won’t know what I’m looking for!”

Me: “If you would just tell me, I’m sure I can help you.”

Elderly customer: “I’m looking for a tam! Do you even know what a tam is?! You don’t! You’re too young!”

(I actually know what a tam is, because my grandfather golfs all the time.)

Me: “A tam is a slouched hat for men to wear while golfing. It has a small bill and a loose cap, and sits on your head like a French beret.”

(I’ve clearly surprised the customer, as she remains silent.)

Me: “Try the store next door, ma’am.”

(I calmly escort her out, all the while, my other coworkers stare. I had a bit of a tough time explaining it to my manager though. I never expected a tam to be something so few people knew of.)

Long Shifts Can Make You Crackers

| Louisville, KY, USA | Awesome Customers, Food & Drink, Theme Of The Month

(I am fairly new at running the fitting room, which consists of answering the phone and unlocking the fitting room doors so people can try on clothes. Today has been particularly stressful as all five lines are ringing, and I have a crowd waiting to try things on. Finally, I get the phones answered and people into the rooms. One woman is waiting for her husband to try on pants.)

Wife: “Long day?”

Me: “Yeah, this is the first time I’ve been alone on the phones at a busy time.”

Wife: “You look a little pale and shaky. Are you feeling okay?”

Me: “I forgot to eat before I came in. When my coworker gets back I get to go on break, though.”

Wife: “Want me to buy you a pack of crackers or something?”

Me: *stunned* “Oh, it’s fine! Thank you so much, but I’m okay!”

(She continues to offer while I decline. Her husband makes the same offer when he comes out, having heard the conversation. I decline again as my coworker comes back. I bought myself something to eat, but I was so touched by their generosity!)

It’s Going To Be A Tough Quarter

| Fort Wayne, IN, USA | Crazy Requests, Money

Customer: “Can you help me put packing tape on this box so I can ship it?”

Me: “Of course.”

(I help her seal the box, which is full of nice clothes. Then I put the box’s measurements in and show her the prices.)

Me: “Looks like your cheapest bet will be through USPS at [price].”

Customer: “What about this option?”

(She points at a USPS option that is about 25 cents cheaper than what I offered.)

Me: “That’s the Media Mail rate. It only applies if you’re shipping books or CDs.”

Customer: “Well, I’m shipping books.”

Me: “No, I saw the contents of your package when I sealed it. You’re not shipping books or CDs, so I can’t give you the media rate.”

Customer: “But I want the cheaper price.”

Me: “It’s only a difference of 25 cents. It isn’t that big a difference, is it?”

Customer: “Can’t you, like, just say that I’m shipping books?”

Me: “You’re asking me to lie and put my job at risk just to save you a quarter?”

Customer: “Yes! God! Is that too much to ask to save me some money?”

Water Is A Force(Field) Of Nature

| Toronto, ON, Canada | Extra Stupid, Math & Science

(I work in a small outdoors store. Most of our customers are total gear-heads and know almost as much about the product as we do. A well-dressed man who looks to be in his sixties walks in, stansd in front of the cash register, and announces loudly that he needs a new coat as “the rain kept getting in” his old one. I proceed to speak to him for about an hour. Despite English appearing to be his first language, he doesn’t seem to understand the term ‘waterproof’.”

Me: “This is another good option over here, totally waterproof and seam-sealed. It’s from [brand]. I guarantee the rain won’t get in it.”

Customer: “So, the rain won’t get in this one?”

Me: “Not at all.”

Customer: “It won’t get in? Not even a little bit?”

Me: “No.”

Customer: “Even through the top?”

Me: “Well… not if you put the hood up.”

Customer: *nods curtly and smiles* “I see. So you’re sure the rain won’t go through this one?”

Me: “No, it’s waterproof. The rain won’t go through.”

Customer: “So…” *looks as if a light bulb just went off* “Does the rain touch the jacket at all?”

Coworker: *who has heard the whole exchange* “Sir, it’s a rain jacket, not a force field.”

Going From Bad To Warsaw

| West Sussex, England, UK | At The Checkout, Bad Behavior, Language & Words, Top

(I am half Polish, and fluent in the language, but have lived in England all my life so speak without an accent. Between my degree and my masters, I get a job in a pound shop—everything costs £1—to earn some money. I am on tills and call two young women forward.)

Me: “Can I help you?”

(The customer dumps her items on the counter without acknowledging me, and then turns to her friend and speaks in Polish.)

Customer #1: “Look at this dumb b****! How bad must your life get to work here?!”

Customer #2: *in Polish* “I know! And she judges us for being Polish! All English people are so racist!”

Me: *in Polish* “That will be £7, please.”

Customers #1 & #2: *both turn red and hurry out of the shop*