• A Pain In The Nugget
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  • October Theme Of The Month: Halloween!

    Making No Concessions

    | England, UK | Bad Behavior, Theme Of The Month

    (I work on a concession in a department store, and can’t handle any of the host store’s furniture or advise people on it. To help people realise the difference, I dress differently. I’m talking to a couple about my concessions bedroom furniture. The sir turns to a piece that isn’t mine.)

    Sir: “Tell me about that one.”

    Me: “I can’t advise you on that; it’s [Host Store]’s product.”

    Lady: “What?”

    Me: “I’m not employed or trained to handle any of [Host Store]’s furniture, just my own company.”

    Sir: “Stop all this talking and tell me about it.”

    Me: “I can lend you a tape measure if you want to get the measurements.”

    Sir: “Why can’t you measure it?”

    Me: “As I said, I’m not [Host Store], so I can’t do anything with their furniture.”

    Lady: “You’re wasting our time.”

    (The couple walk off, loudly complaining about my lack of service. Ten minutes later they come back to me.)

    Sir: “We’re going to be buying these things.” *points to the Host Store’s pieces*

    Me: “That’s lovely.” *I point out a host store employee* “She will be able to do it for you.”

    Sir: “Why aren’t you?”

    (I explain again why I can’t, but they won’t accept my explanation.)

    Lady: “I’ve had enough of your bloody attitude! You’re lazy and I can’t believe you’re being paid to be rude.”

    Sir: “That’s it, you’ve lost a sale!”

    (Both dramatically storm away and continue raging about how terrible I am. On the way out, they manage to wrangle the store manager and bring her over.)

    Store Manager: “Of course, she can’t sell you it; that’d be stealing. She’s from another company.”

    Sir: “…So she’s not being lazy?”

    Store Manager: “No, she’s doing her job sending you to one of my employees.” *turns to me* “Thank you for your help.”

    (The couple go on to buy the pieces, but never did apologize for their behavior.)

    Stuffed Candy Meets Sweet Justice

    | Kearney, NE, USA | At The Checkout, Bad Behavior

    (I’m checking out a couple with a lot of groceries and other items. The wife is unloading the cart on to the belt while the husband has come down to the end of the belt and starts chatting with me.)

    Me: “Oh, the weather’s been lovely for—”

    (I stop mid-sentence when I notice the wife stuffing assorted items into the candy, trying to hide them.)

    Me: “Ma’am, you can give those items to me and I’ll take care of them.”

    (She gives me a blank stare.)

    Me: “The items you don’t want? It’s no trouble; I’ll just take them.”

    Wife: *holds her hands up and shrugs* “What are you talking about?”

    Husband: “Oh, just take the items out of the candy and hand them to her.”

    (The wife retrieves the items and hands them to me, mumbling.)

    Wife: “You weren’t supposed to be watching…”

    (She goes back to unloading the cart but is visibly pouting. The husband just gives his wife a puzzled look and apologizes to me. Thankfully she didn’t have any other unwanted merchandise!)

    Should Have Read The Fine-Prints

    | MN, USA | Crazy Requests

    (I’m a manager in retail. I am called to the photo section after a customer decides he doesn’t want some pictures, but then decides he should get them for free after finding out what a waste prints are.)

    Me: “So, these are the pictures you want, and these are the ones you don’t want?”

    Customer: “No, I want all those. The ones I don’t want are behind you.”

    Me: “Oh, so those are the waste prints.”

    Customer: “Yes. What do you do with those?”

    Me: “We destroy them.”

    Customer: “Why?”

    Me: “Because pictures are private property. I have to assume you don’t want them shared with strangers, so we dispose of them.”

    Customer: “Can I have them for free, then?”

    Me: “If I sell them to you, sure.”

    Customer: “But you’re just going to destroy them.”

    Me: “Yes.”

    Customer: “So you should just give them to me for free instead of wasting them.”

    Me: “I can’t do that. That’s like handing items on the shelf out for free.”

    Customer: “But where’s the profit in just tearing them up?”

    Me: “Well, where’s the profit in giving them out for free?”

    Customer: “So, there’s no profit anyway. So, you should give them to me for free.”

    Me: “I’m sorry, I can’t do that. Again, that’s like handing merchandise out for free. I can give them to you if I can sell them to you, though.”

    Customer: “No, that’s okay. Is Kathy here?”

    (Note: Kathy is my boss.)

    Me: “Nope, not today.”

    Customer: “Oh. Because if she were here, she’d give them to me.”

    Me: “That may be, but unless I hear it from her, I won’t give them out. If I start handing stuff out for free, I’m going to get in trouble.”

    Customer: “Oh no, don’t, I don’t want you to be in trouble, see, I’m a preacher!”

    Me: “Well that’s good! I don’t want to be in trouble, either!”

    A Penny For Your Loud Thoughts

    | Charlotte, NC, USA | Awesome Customers, Bad Behavior, Extra Stupid, Money, Theme Of The Month

    (The place where I work offers ‘extended protection’ plans for select items. The plans are typically 10% the cost of the item, meaning if the item is $19.99, the plan costs $1.99. Because of this, I often just round up to the next whole dollar amount when citing the price of the item, then point out it’s a penny less if they opt to purchase it. It’s never been an issue before now. The customer is a middle-aged woman who has been very pleasant, thus far.)

    Me: “It looks as though this item comes with the option of an extended protection plan, beyond that of the manufacturer’s warranty. It only costs $3 and gives you another year in case anything goes wrong.”

    Customer: “Sure!”

    Me: “Okay!” *adds the plan* “Also, it actually only costs $2.99, so you—”

    Customer: *suddenly angry* “What? F*** you! No! I don’t want it! Never mind!”

    Me: “…um, okay? But, so you’re aware, that’s less than what I said it would—”

    Customer: “You! You said it would cost $3! YOU LIED JUST TO GET MY MONEY!” *jabs her finger towards my chest*

    Me: “I promise you, ma’am, that wasn’t—”

    Customer: “Shut the h*** up! I said no! You are trying to charge me more than what you said it would cost!”

    (At this point, the customer standing behind her speaks up. She is a regular, and just celebrated her 87th birthday the week prior.)

    Regular Customer: “Oh, for the love of Pete, you idiot! $2.99 is less than $3, not more! She just saved you a penny! And shame on you, standing here, screaming at her like this! What would your mother think? Now you apologize to this girl, buy the d*** plan, and get out of line! I’m missing my shows because of your shenanigans!”

    (At this point, the other customer shuts up, pays for her items, and slinks off without another word.)

    Me: *awestruck* “Thank you, for that. That was amazing.”

    Regular Customer: *pats my hand and smiles* “It was nothing, dear. Honestly! No respect. That’s what’s wrong with people today!”

    (I told my manager about the incident some hours later. The next time the regular came into the store? There was a $50 gift card waiting for her, as thanks from all of us.)

    A Good Day Is A Bad Offense

    | Pasadena, CA, USA | Bad Behavior, Bizarre

    (As I am ringing up a customer at my register, I try and make conversation.)

    Me: “How’s your day going?”

    Customer: “Excuse me?”

    Me: “How’s your day going?”

    Customer: “What an absurd thing to ask someone you don’t even know! How dare you!”

    Me: “Okay? I’m sorry.”

    Customer: “I don’t care, don’t ever ask something like that again!”

    Me: “Bye.”

    (I guess she was having a bad day.)

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