Loony Over A Toonie

| QC, Canada | Canada, Money, Tourists/Travel

(The tourist shop where I work accepts US dollars; however, we can give change only in Canadian money. As we are in Quebec, my coworkers speak mostly French, but English is my first language.)

Co-worker: *in French, to me* “Can you come explain to this guy why we can’t give him American change? He’s pretty upset, and my English isn’t good enough for me to understand him. He bought an ice cream sandwich and an ice cream cone, and his wife already walked off with the cone.”

(The customer is an older gentleman, probably in his 60s or 70s, neatly dressed.)

Me: “Okay.” *to customer, in English* “Sir, we can’t give out American change because we don’t maintain an American cash drawer. We only have whatever US money other people have already paid with, so we can’t guarantee exact change.”

Customer: “Well, why do you take American money if you don’t give it back?”

Me: “We accept American money as a service to our customers, so that you can still make purchases even if you haven’t changed your money yet.”

Customer: “Service?! Yeah, right!”

Me: “It is a service, sir. As we are in Canada, we are not obligated to accept American money. But if we hadn’t accepted your money, you wouldn’t have been able to purchase the ice cream you wanted. We’re doing something we don’t have to do, in order to help you out. That’s a service.”

Customer: “Well, just take back the stuff I bought and give me my $10 bill back, then!”

Me: “I’m sorry, sir, I cannot give you a refund for a product that has already been consumed.”

Customer: “The ‘product’ has not been ‘consumed’!”

(The customer points to the ice cream sandwich still on the counter, but the ice cream cone he bought is nowhere to be seen.)

Me: “Your receipt shows you also purchased an ice cream cone, which I don’t see here. I’m told your wife left with it; I assume she’s eaten it by now?”

Customer: “You know, you should have warned me before you took my money that I wouldn’t get American change back!”

Me: “I’m sorry, sir. But when you travel in a foreign country, it’s assumed that you will not be able to use the money of the country you came from, but will have to, at some point, use the money of the country that you’re in. I don’t see how your being given Canadian change while you are in Canada is something you should be warned about.”

Customer: “Just give me my money back!”

Me: “I’m sorry, sir. I can’t give you your money back, and I can’t give you American change. There’s nothing more I can do for you.”

Customer: “There’s nothing you can do?! Well, I tell you what!” *shoves his Canadian change across the counter at me* “You just take that and you stick it wherever it fits best!”

Me: “Okay, sir!”

(I drop his change in the tip jar.)

He’ll Be Back In The Future

| Ireland | Movies & TV, Time

(A regular customer comes up to me. He’s notorious for being rude, ignoring what we say to him and just generally wasting our time.)

Regular: “Can you look up a music DVD for me?”

Me: “Sure, what are you looking for?”

Regular: I’m wondering if [band] released a DVD of their 45th anniversary concert. I saw it on TV a while back.”

Me: “Okay, sir. I can see here that they don’t have a 45th anniversary concert DVD, but they do have a 35th anniversary concert DVD. Is that the one you’re looking for perhaps?”

Regular: “Of course it’s not. Do I look like I’m stupid? I know what one I’m looking for and I’m looking for their 45th anniversary not the 35th anniversary!”

Me: “Sorry, sir, it’s just that it says here that their 35th anniversary only happened 6 years ago. It would be impossible for them to have released a 45th anniversary DVD yet.”

Regular: “What do you mean?”

Me: “Well, there’s 10 years between a 35th anniversary and a 45th anniversary.”

Regular: “Yeah, so?”

Me: “So if their 35th anniversary happened in 2006 and there’s 10 years between 35 and 45…”

Regular: *stares blankly*

Me: “…their 45th anniversary won’t be out until 2016.”

Regular: “But I saw it on TV!”

Me: “Are you sure it wasn’t their 35th anniversary?”

Regular: “Of course I’m bloody well sure!”

Me: “Well then, I’m sorry sir the DVD you’re looking for is not available and won’t be for some time.”

Regular: “Fine. Will you just give me a ring when you can get it for me?”

Me: “Well, no, sir. The DVD doesn’t come out for another four years. I can’t even promise I’ll be here in four years when this DVD comes out.”

Regular: “You insolent little b****! I’ll be back in next month and you better be able to get it for me by then! You’re useless!” *leaves the store in a huff*

She’s A Bad Penny

| Ashford, Kent, UK | At The Checkout, Awesome Customers, Money, Top

(I work in a department store with a food hall. Company policy is to charge 5p for carrier bags in the food hall, and has been for several years. A woman walks up to the till with a few items and a backpack on.)

Me: “Hello, do you need a bag?”

Woman: *not paying much attention* “Yeah.”

Me: “Is a 5p bag okay?”

Woman: “Yeah.”

(I charge her for the bag and scan/pack her shopping.)

Me: “That’s [price], including the 5p bag charge.”

(She pays for her shopping using her credit card, then stops just as she is about to leave.)

Woman: “Was I charged for this bag?”

Me: “Yes, it cost 5p.”

Woman: “Well, I don’t want it then!”

(She tips her shopping out of the bag, back onto the counter, and then starts putting it in her backpack.)

Woman: “I want a refund!”

Me: “I’m sorry, I’ve closed the till, and only a manager can open it. I’ll just call one over for you.”

(I call a manager, but they’re all busy with other customers.)

Woman: “Hurry up! I want my money!”

Me: “I’m sorry to keep you waiting.”

(A little old lady, waiting in the queue, gets fed up and takes 5p out of her purse.)

Little Old Lady: “Here you go, dear. Now off you trot!”

(The woman takes the 5p and leaves.)

Me: *to the little old lady* “Thank you so much!”

Little Old Lady: *smiles* “I don’t see why people like you and I have to put up with people like her!”

Careless Carers

| MI, USA | At The Checkout, Criminal/Illegal, Family & Kids, Top, Wild & Unruly

(I work in a large retail center, and we are highly understaffed. I work in the outdoor department, and stop to help a caretaker with a child; they’re looking for a baseball glove.)

Me: “Hello, do you need some help?”

Caretaker: “I’m just trying to get this d*** kid to wear this glove.”

Me: “…Excuse me?!”

Caretaker: “Yeah, I work as this brat’s caretaker, and he won’t put his hands in the glove.”

(I lean down to help the child, speaking softly and quietly, as he seems frightened. This only seems to enrage the caretaker further.)

Caretaker: “How dare you, b****… talking s*** to him about me?! You’re a d*** stupid loser and that’s why you work here!”

Me: “Pardon me, ma’am, I wasn’t talking about you. And please, don’t call me stupid; you do not know me.”

Caretaker: “Why do you work here if you’re not an idiot?”

Me: “I’m still working on my RN, so I can be more than a caretaker with a nasty attitude.”

(The caretaker walks away, still cussing at the child. I call security and ask them to follow her and be sure she doesn’t hurt the boy. Meanwhile, I am called up front to work on the register. Of course, the same caretaker is in line.)

Caretaker: “Hurry it up, b****! I spend my hard earned money on these groceries. Don’t waste my time.”

Me: “Okay, ma’am… your total is $100.67.”

Caretaker: “Here. Use my food stamps.”

Me: “Okay, ma’am.”

Caretaker: “Unless you’re too f***ing dumb to know how to do that.”

(I finish ringing her up, but before she pushes her cart away, two sheriffs walk up and place handcuffs on her. Unbeknownst to me, she had, in fact, struck the child after I dealt with her the first time.)

Inaction Figures

| Long Island, NY, USA | Holidays, Theme Of The Month, Top

(It is Black Friday. I’m shopping in the toy department of a store, taking a picture of an action figure that I plan on buying for a friend’s nephew. As I want to make sure the boy doesn’t have it already, I am sending the picture to my friend to check. I do not, nor have ever worked there.)

Woman #1: *talking loudly* “It’s so busy here today! Sure would be nice if I could figure out where the Avengers figures are!”

Woman #2: “Tell me about it; I can’t find anything!”

(I write them off as overly loud and ignore them while I wait for my friend to text me back.)

Woman #1: “You know, where I work we’re not allowed to even look at our cellphones, let alone talk on one.”

Woman #2: “You’d get fired at my job for using my phone.”

Woman #1: “It’s amazing the things people think they can do on the job these days. It’s ridiculous!”

Woman #2: “I know! They think they can pretend like they’re home and get paid for it.”

(They carry on like this while I wait. Finally, I get a reply text from my friend, grab the toy and walk off. About a minute later I look down, realize I am wearing a red fleece which the same shade as the staff uniforms, and suddenly everything clicks. They were passive-aggressively trying to get my attention for the better part of five minutes. By the way, if they had turned around they would have found what they were looking for!)

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