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    When Intelligences Cancel Out, Part 2

    | Lawrence, KS, USA | At The Checkout, Extra Stupid

    (I work as a cashier. At the checkout, the display on the cash back screen shows the amounts. Underneath is a large “No Cash Back” button, and below that in the corner is a small “Cancel” button.)

    Me: “Your total is $25.88.”

    Customer: “This will be debit.” *swipes card* “Oh, I hit the ‘Cancel’ button.”

    Me: “That’s okay. You’ll need to swipe it again.”

    Customer: “I don’t get why you can’t make this clearer! I don’t want cash back.”

    Me: “Then you need to hit the button that says ‘No Cash Back’, not the ‘Cancel’ button.”

    Customer: “That’s just dumb! Why don’t you make a button that just says ‘Cancel’ if you don’t want cash back?!”

    Related:
    When Intelligences Cancel Out

    Animal, Mineral, Debatable

    | Boston, MA, USA | Math & Science

    (The store I worked at sells rock and mineral specimens, so it’s quite common that customers don’t know much about what they are buying. Luckily, I have a geology background, so I can explain in detail what things are.)

    Customer: *points up at a piece* “What is that?”

    Me: “It’s a chrysanthemum stone.”

    Customer: “Well, what is that?”

    Me: “It’s strontium sulfate that forms on top of a black limestone.”

    Customer: “But what IS that?”

    Me: “Strontium sulfate is Celestite. This is just a different form of it, but deposited on a limestone; it looks like a flower.”

    Customer: “But what is THAT though? It’s not a fossil of a flower, is it?”

    Me: “No, it’s a mineral on top of a limestone. Limestones are a fine-grained sedimentary rock. The crystallization just makes it looks like a flower.”

    Customer: “So it’s a rock on top of another rock?”

    Me: “Not technically, but sort of…I don’t know how to explain it simpler than that.”

    Customer: “So, it’s two rocks in one! I’ll take it.”

    Me: “Okay, great. I’ll assume you want an info card on it?”

    Customer: “Nah, it’s just a rock on a rock. That’s all I need to know!”

    Weekly Roundup: Lost & Confused

    , , , , | Not Always Right | Geography, Roundups

    Lost & Confused: This week, we feature five stories of customers who are “geographically disadvantaged!”

    1. For The Love Of God, Get GPS:
      An employee serves as a human GPS for one completely lost customer!
    2. More Cars Than Common Sense:
      A couple thinks they lost their car, when they’ve really lost their minds.
    3. For The Love Of God, Get GPS, Part 2:
      This confused hotel guest puts the “duh” in Cana-duh!
    4. At The Corner Of Me & Myself:
      We need more than your living room to locate you, sir.
    5. The Great State Of Confusion, Part 4:
      An airline passenger ends up in New Orleans, LA–Los Angeles, that is!

    PS #1: check out our new Extras section, with pictures, videos, and news galore!

    PS #2: Read more roundups here!

    Kernel Panic

    | Illinois, USA | Technology, Top, Wild & Unruly

    (I’m working at my local electronics store as a technician. A customer in her mid-30s walks up with a laptop.)

    Customer: “There’s something wrong with my laptop screen. It’s all screwed up!”

    Me: “Screwed up like how? Can you please be more specific, ma’am?”

    Customer: “I don’t know how to describe it. The picture’s all warped, and there are these funny multicolored lines on it.”

    Me: “Well, let me take a look at it…”

    (The customer sets the laptop on the counter and I turn it on. As soon as it turns on, it is obvious that the laptop screen is cracked.)

    Me: “Wow! It looks like the screen has an internal crack in it. What happened? Did the laptop fall? Was it struck with something?”

    (The customer looks at me sheepishly for a few moments, and then she responds.)

    Customer: “Last night, I was online and I was eating pistachios. One of them had a really hard shell. So, I took the nut, set it on the laptop, and closed the lid on it so the shell would crack.”

    Me: “You tried to crack open a nut with your laptop?!”

    Customer: “Well, yeah. I didn’t think a pistachio would break my laptop!”

    A Fitting End

    | Canada |

    (Note: Our store sells a lot of larger items that don’t fit in the bags we have. Most cashiers are able to judge what can and cannot fit.)

    Me: “So, that’ll be [price].”

    Customer: “Can I get a bag for [awkwardly shaped purchase]?”

    Me: “We actually don’t have any bags that would be able to fit that.”

    Customer: “Oh, you’re just being lazy! Hand me that bag and I’ll make it fit!”

    (I hand her the bag as requested as she mumbles about “learning respect”. She struggles to try and fit the bag over the giant box whose edges are jutting out. However, after a few minutes of struggle, she finally gives up.)

    Customer: *defeated* “I’ll be paying with debit…”

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