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    To Hole And Back

    | Montana, USA | At The Checkout, Extra Stupid

    Customer: “Why do you have that swimsuit?”

    Me: “My coworker found a rip in the seam of this one. I have to fill out a sheet so we can send it back.”

    (The customer grabs the swimsuit from my hands.)

    Customer: “This is my size! Don’t you dare send it back! I need it!”

    Me: “Well, ma’am, this one has a hole in it. I’m sure we have more swimsuits in your size—”

    Customer: “Not this color! You just don’t want me to have it!”

    Me: “I’m sorry, but there is a fairly large hole here…”

    (I show her by putting my fingers through the hole. It’s large enough to fit 3 fingers.)

    Customer: “I don’t care about a stupid hole. I’m buying this!”

    (The customer buys the suit despite my explanation. The next day, the she comes back while I am working the return counter.)

    Customer: “I want my money back! This stupid swimsuit you sold me has a giant hole in it!”

    Me: *speechless*

    No Dime Or Reason

    | California, USA | At The Checkout, Bizarre, Money

    (I work at a store where every item is $1 or less. It’s an average Sunday afternoon when a woman wearing a nice dress and heels and her friend approach my register.)

    Me: “Hi, how are you? Did you find everything okay?”

    Customer #1: *eyes bulge as though she has been offended and glares at me.*

    (I shake it off and ring her up for $2.90 worth of merchandise. The woman then pays with a $100 bill. I carefully count out her $97 dollars to her, and hand her the 10 cents. At the last second, her hand overturns and the dime falls somewhere beneath the register. I try to find it, but can’t.)

    Me: “I’m sorry, ma’am, but I can’t find your dime. It might have fallen on your side of the register?”

    Customer #1: “You THREW change at me!”

    Me: “Ma’am, I didn’t throw anything. I’ll call up my manager and I can get you another dime from my till.”

    (I intercom my manager, who tells me she won’t come to the front because she’s on her break.)

    Customer #1: *clutches the $97* “I WANT MY MONEY!”

    (The couple behind her in line are watching with their mouths hanging open. The man mouths, “I’m sorry” to me and then speaks up.)

    Customer #2: “Here, ma’am. Here’s a quarter. You are holding up the line, so can you please go?”

    Customer #1: *to Customer #2* “I am SO sorry…” *points at me* “…SHE is horrible!”

    Customer #2: “Well, take my quarter.”

    Customer #1: “NO! I want MY dime!”

    Customer #1’s Friend: *to me* “Yes, miss, you need to apologize to her and give her the money!”

    (Customer #2 once again tries to get Customer #1 to take the quarter and leave. Finally, she storms out, stomping her feet the whole way.)

    Customer #2: “Wow… do you deal with this a lot?”

    Me: “Unfortunately, yes.”

    Customer #2’s Wife: “Hey look, I found a dime!”

    (My manager and I later reviewed the security video. In it, Customer #1 clearly turned over her hand and dropped the dime by her feet!)

    Always Right, Even When Completely Car-razy

    | Pennsylvania, USA | Bizarre, Criminal/Illegal, Holidays, Top, Wild & Unruly

    (It’s Christmas time, and the parking lot has completely filled at the mall where I work. A shuttle is actually taking customers from a stadium across the highway where they are letting us overflow traffic. We’re busy at work when we hear a loud crash outside. An SUV has jumped the curb, onto the sidewalk and slammed into a willow reindeer in front of our window. We all rush out, to see if anyone was hurt, in time to see a woman getting out of the driver’s seat.)

    Manager: “Are you alright?!”

    Woman: “The only thing not alright here is your godd*** parking lot. There’s no f***ing parking anywhere!”

    (Cursing up a storm, she yanks two kids out of the backseat and starts walking away.)

    Manager: “Hey, you can’t leave your car here!”

    Woman: “The h*** I can’t! There’s no other godd*** place to park!”

    (Right after she leaves, security arrives. Our store’s door is partially blocked for an hour while they tow the car, and we fill out paperwork with her description and the police are called to assess the damages. Just before close, the woman and her kids, all laden with shopping bags, come storming into our store. She notices her car is missing and begins screaming and yelling. I run to telephone security.)

    Manager: “Mall security towed your car because—”

    Woman: “The h*** they did! You took the car!”

    Manager:I took it?”

    Woman: “You and your little girlies over there must have pushed it somewhere! Where is it?!”

    (She barges past the manager, through the store, and into the backroom. A moment later, we hear screams and something smash. I get off the phone with security and rush back to find she has smashed our employee coffee pot and is knocking over boxes. Seeing me, she shoves back onto the selling floor, and starts knocking over fixtures and mannequins. The manager has rushed all other customers to the fitting rooms for their safety. Grabbing her kids, the woman heads for the door and is literally tackled by mall security. She not only ends up arrested for property damage and assault charges, but they find shoplifted items in her bags. The clincher? She wrote in to corporate later, complaining about our customer service and demanding a free gift card!)

    O, Canaduh, Part 2

    | Niagara Falls, NY, USA | Money, Tourists/Travel

    (This story takes place at a mall about five minutes from the USA/Canada border. Today, I am working at the register. A Canadian customer approaches me.)

    Customer: “Ugh! I hate this country!”

    Me: “Hello, welcome to [store]. May I ask why?”

    Customer: “It’s so hard to tell the value of your money. You should color code it like we do in Canada!”

    Me: “Well, if you look on all four corners on either side of the bill, the numbers you see denote the dollar value of the bill. You can also look at the bottom of either side of the bill, or to the right side of the face on the bill.”

    Customer: “Ugh, why do you Americans have to make everything so difficult?!”

    Related:
    O, Canaduh

    Raceless Accusations, Part 2

    | Texas, USA | At The Checkout, Bigotry

    (On a very slow night, I’m helping our only customer with a coworker. I notice another customer enter the store, glance around, and disappear into the aisles. Once the other customer leaves, she approaches us carrying some items.)

    Customer: “I can’t believe you didn’t help me when I came in.”

    Me: “I’m sorry, we were helping the gentleman who just left.”

    Customer: “Well, I just would like you to quit being racist and check me out.”

    (My coworker and I are taken aback at the accusation, but I remain courteous.)

    Me: “Um, sure.”

    (At that moment, the customer sees a different coworker at a register.)

    Customer: “Nevermind, I’ll just ask her.”

    (The customer returns moments later, as it turns out my coworker’s register is closed. I hadn’t known the other one was closed, or else I would have warned her.)

    Customer: “I can’t believe you’re all so racist here that you can’t even help me. I’ll call the NAACP on you, and they’ll crack down on this store!”

    Me: “I’m sorry you feel that way, ma’am. Would you like me to call the manager on duty to address your concern?”

    Customer: “Yes, please do.”

    (I radio in our manager on duty, who comes quickly to the register. He is one of two black men with management positions in the store, and we only have four managers.)

    Me: “This is our manager for tonight. [Manager on duty], this woman has a concern she would like to address.”

    Manager: *smiling* “How may I help you, ma’am?”

    Customer: *deflates instantly and leaves in a huff*

    Related:
    Raceless Accusations

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