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  • Had It Up To Their Neck With Bad Customers
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    Coupons Are Not The Only Things That Are Expired

    | Toledo, OH, USA |

    Customer: “Can I still use these coupons?”

    Me: “You can, if they’re not expired.”

    Customer: “So, can I use them?”

    Me: “Are they expired?”

    Customer: “Yes.”

    Me: “Then no.”

    Not Remotely Intelligent, Part 6

    , | Romania |

    (A customer comes in asking about a monitor. She needs convincing that it is brand new, and that we do not sell second hand.)

    Customer: “Where do I adjust the brightness and contrast ?”

    Me: “From the menu, like in a TV.”

    (I bring up the menu on the screen to show her.)

    Customer: “So, is that included in the price?”

    Me: “Pardon?”

    Customer: “The menu.”

    Me: “Yes. The menu comes with the price.”

    Not Remotely Intelligent, Part 5
    Not Remotely Intelligent, Part 4
    Not Remotely Intelligent, Part 3

    Not Quite At The Top Of Their Game

    | Culver City, CA, USA |

    Customer: “I would like to buy [game].”

    (I note that the game is offered on multiple platforms.)

    Me: “Okay. Would you like it for the computer?”

    Customer: “No…I’d like it for my kids.”

    This Is Why We’re In A Recession, Part 15

    | Hermitage, PA, USA |

    (A customer comes in to pay her [retail store] card bill.)

    Me: “Okay, so there is a late fee of $35, and the amount due on the total balance is $103. You’re paying $35. Thank you for your payment, ma’am. Just to let you know, you still have a minimum payment of $68 that was due 4 days ago. You may incur another $35 late fee.”

    Customer: “What do you mean? I’ve been paying $35 every month because that’s what it says on the slip.”

    Me: “Sorry, ma’am. If you look here, it says that the late fee is $35 and the amount due for you to pay is $103 by this date. That date was 4 days ago.”

    Customer: “So, what do I do now? They want me to pay that?”

    Me: “Yes, ma’am. They would like for you to.”

    Customer: “Okay. Well, can I make the payment with my [retail store] card?”

    This Is Why We’re In A Recession, Part 14
    This Is Why We’re In A Recession, Part 13
    This Is Why We’re In A Recession, Part 12

    Immersed In His Complaint

    | Hermitage, PA, USA | Top

    (I am ringing out a customer who is buying a pair of swimming trunks.)

    Me: “Thank you for your purchase, sir. As a reminder of the return policy, you have 90 days to return it with the receipt as long as the tags are still attached.”

    Customer: “That’s okay. I’m going to a beach party later so I need them.”

    Me: “Okay. Well, have a good time. Thanks again, and have a nice day.”

    (The next day, the customer returns with the swimming trunks. The tag is still on them, but mostly disintegrated from water. The trunks smell of chlorine.)

    Me: “Hi again! How can I help you today?”

    Customer: “I need to return these.”

    Me: “Oh, is there something wrong with them?”

    Customer: “No. I just don’t need them anymore.”

    Me: “Sir, I’m sorry but these can’t be returned.”

    Customer: “Well, why the h*** not!? Yesterday, you said they could be returned as long as the tags were still on them.”

    Me: “Yes, sir. But having the tag on them generally implies that they haven’t been worn.”

    Customer: “This is b***s***! I would like to see your manager immediately.”

    Me: “Absolutely, sir.”

    (The manager comes over.)

    Manager: “What seems to be the problem?”

    (The customer goes through the same story. He leaves in a rage, screaming that he’s going to give us bad reviews. The next day a survey report comes in. All sections are given one star out of five. The comment section reads, ‘Stupid clerk told me I could return my swimming trunks as long as the tags were still on them. I didn’t take the tags off when I wore it, but she wouldn’t return it, and accused me of wearing it. Like she knows what I did with it. Maybe I spilled water on the tags by mistake. She couldn’t know. Only I know I wore it–not that d*** clerk.’)

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