October Theme Of The Month: Halloween!

Stink-Eye For The Stinky Guy

| Salt Lake City, UT, USA | At The Checkout, Awesome Customers, Bad Behavior

(I’m standing in line at a large retail store. There are about three people in front of me. There are the only two registers open in the entire store, but because of the amount of people, it’s all converged into one long line. A customer walks forward, and lets out a large ‘HUMPH’ when she sees the length of the line. She then starts to walk in front of everyone in line to the front-most register. She’s blocked at the point of entry into the checkout line by a teenage boy reading a magazine off the display rack.)

Customer: “Are you standing in both lines?”

(The question startles the boy. It looks as though he is about to move forward to get out of her way, until he sees at the disgusted look on her face. He changes his mind and smirks.)

Teenager: “Yup!”

Customer: “Humph! You’re standing in both lines?”

(The teenage boy then gets a rather painful look on his face, and rips out a loud fart. He just smiles at the customer. Everyone in line starts to laugh. Both cashiers have actually stopped scanning items in amazement.)

Customer: “Humph!”

(The woman leaves her entire cart—which must have taken over an hour to fill—at the checkout and walks out. She gives the stink-eye to the boy, who is still smiling.)

Solved The Problem In A Snap

| Canada | Awesome Customers, Bad Behavior, Top

(I work in a cosmetics store. My area is extremely busy, with everybody wanting my help at the same time. A rather large family come in, wanting to look at lipsticks. I show them the area, and excuse myself to help Customer #1, who has been waiting patiently.)

Me: “Okay, so this one reduces wrinkles, this one has Vitamin E, and this one has B.”

Customer #1: “Oh, okay, I used this one at home. I want a change, so which would you suggest?”

Me: “Well yo—”

(Just then, Customer #2, a man in the large family, snaps his fingers at me, interrupting me.)

Customer #2: “Excuse me.”

Me: “Give me one second, and I’ll be right with you, sir.”

(Customer# 2 than snaps his fingers at me AGAIN. Customer# 1 looks visibly annoyed, and her face goes white.)

Me: “Sir, that is extremely rude. Please do not snap your fingers at me; I will be right with you as soon as I am finished.”

(Customer# 2 goes to open his mouth, when Customer# 1 snaps.)

Customer #1: “Don’t you even start with her! How dare you treat her like that! Can’t you see she’s working as hard as she can, with a big smile on her face? She’s so sweet, and she’s been nothing but nice to everybody, and trying to help everybody at once! So shut your mouth and wait!”

(Customer#2 is aghast; his jaw is hanging open. He grabs his family, and leaves with his tail tucked between his legs. I give Customer #1 a hug. She made my day!)

Start Thinking To A Different Tune

| Vancouver, BC, Canada | Musical Mayhem, Technology, Theme Of The Month

(I’m showing a customer our selection of mp3 players. He is looking for two things: small and cheap. I show him an mp3 player that costs only $9.99 and is about two inches long.)

Customer: “I don’t know about this one; it might not be right for me.”

Me: “Is it because it’s only two gigabytes? I know that kind of capacity is a little on the smaller side, but it can still hold more than enough songs to get you through the day.”

Customer: “No, it’s not that. It’s just that there is no screen. I can’t see if a song that I don’t like is going to come up or not.”

Me: “Well, if this mp3 player is for your own personal use, then chances are you’re only going to put on songs that you like, right? So, I don’t think the lack of a screen will be a big deal.”

Customer: “Wow… that is very true, actually. You just totally blew my mind, dude. Whoa, I can’t believe I didn’t think of that!”

Acts Of Kindness Do Register

| Kirksville, MO, USA | At The Checkout, Awesome Customers

(I’m working as a cashier during the Black Friday sale. We’ve just had new registers installed a few months prior. It is extremely busy because of the sale. I’ve finished scanning everything for a customer.)

Me: “Okay, your total is $1458.97.”

Customer: “Okay, credit.”

(She scans her card, and my entire register crashes. My screen is totally black.)

Me: “Uh… I need to call a supervisor over. My register just crashed.”

(My supervisor comes over, and I explain the situation.)

Customer: “Oh, no! Did I break it?”

Supervisor: “No, it’s possible that all the transactions have just overloaded the system. I’ll take you to the service desk, and we’ll fix this.”

Customer: “Oh, okay.”

(She follows my supervisor. The other supervisors move the rest of my line to the service desk. I go outside to take my break, when another customer approaches me.)

Customer #2: “Were you the one whose register broke down?”

Me: “Yeah, that was me.”

Customer #2: “That must have been a bit nerve wracking.”

Me: “Yeah, but at least that lady was calm about it. It could have been a lot worse!”

Customer #2: “Are you guys allowed drinks while you’re working?”

Me: “Not normally, but they are allowing it tonight because of the sale. I should go back in and get back to work. Have a nice night.”

(I return, and my register is working properly. About an hour later, Customers #1 and #2 come back though my line. They set one of every drink we sell by the checkout lines on my counter.)

Customer #1: “Pick one.”

Me: “Excuse me?”

Customer #1: *points to Customer #2* “My husband told me that he talked to you on your break. You were very calm, and didn’t have anything bad to say. So pick a drink; it’s on me!”

(One of my supervisors comes over and assures me it’s okay.)

Me: “Okay, thank you. I’ll take this one.”

(It turns out they were from the corporate office, and they gave my manager a great letter of commendation! I never volunteered for Black Friday after that though!)

His Attitude Needs A Converter

| Watertown, MA, USA | Bigotry, Technology

(I am the only female in the electronics department of a large retail store. A young male customer comes in.)

Me: “Hello, sir. Can I help you find something?”

Customer: “Er, um, actually if you don’t mind, could I perhaps speak to someone a bit more… male?”

Me: “Why of course, sir. Give me one moment.”

(I find my direct supervisor. I let him know that the customer wants to speak to someone more ‘male’.)

Supervisor: “Hello, sir. I understand you have a question for me?”

Customer: “Yes. I was wondering if you sold any televisions that didn’t need a converter box.”

(My supervisor looks at me.)

Me: “If you purchase a television that was manufactured after 2004, a digital tuner is more likely to have been included in the design specifications. We can check for an Advanced Television Systems Committee input if you’d like.”

Customer: “Uh… so?”

Me: “An ATSC is often referred to as a ‘digital input’, which negates the need for an external antennae to capture an analog signal. When the conversion happens, it will be essential that the TV you wish to continue using have the ability to receive and translate digital signals.”

Customer: “Um…”

Me: “Furthermore, should you decide to utilize a Video Cassette Recorder, you would most likely find it beneficial to connect a converter box to translate the digital signal to an analog recording outlet.”

Customer: *blank look*

Me: “Any TV we sell has a built in digital tuner, so you don’t need a converter box. If you want to use a VCR with a new TV, you will need a converter box.”

Customer: *speaking quickly* “Um, thanks. Have a nice day. Sorry.”

(The customer proceeds to bow his head, tuck his hands in his pockets, and walk rapidly towards the front door.)

Supervisor: “Nice.”

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