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    It Also Stands For Due Diligence

    | Duluth, MN, USA |

    (I work in the intimates department of a well-known clothing store.)

    Customer: “Are the D-D bras smaller than the D bras?”

    Me: “Actually, double-Ds are a size bigger than regular D-cups.”

    Customer: “How was I supposed to know D-D means double-D?!”

    Positively Pissed Off

    | Columbus, OH, USA | Wild & Unruly

    (A woman had bought a pregnancy test earlier and has come back into the store a few minutes later.)

    Customer: “I want a refund for this pregnancy test!”

    Me: “Sure, ma’am. What seems to be wrong with it? Do you have the receipt?”

    Customer: *yelling* “It says I am pregnant! I did not buy this to tell me I am pregnant!”

    Me: “Oh…well, we cannot accept it since it has been used, for sanitary reasons. Also, that is what the test is for, ma’am: it tells you whether you are pregnant or not.”

    (The woman grows angry and starts cussing at me, so I call my supervisor to the front. They tell her the same thing I’ve told her.)

    Customer: “Fine! If I can’t get a refund, you can take it back!” *throws the wet test at me and storms out*

    Paint Me A Misogynist

    | Mesa, AZ, USA | Bigotry, Top

    (I work in the hardware department of a large retail store. Part of my duties entail mixing paint. A customer approaches my male coworker, who doesn’t know how to use the paint machine. He points the customer in my direction and the following conversation ensues.)

    Customer: “What? Her? But she’s a woman!”

    Me: “I can help you, sir. Don’t worry. I have lots of experience in tinting paint.”

    Customer: “Are you sure? Who taught you how to do that? How on Earth did you get this job?”

    (The paint machine requires that we use a specific base for each color depending on the amount of tint that needs to be used. I need light base, but the customer hands me a can of medium base. I go to replace it.)

    Customer: “What are you doing? I gave you medium base. It’s a medium color. I don’t think you know what you’re doing.”

    Me: “I assure you, I do. The process is all computerized. I need a light base.”

    Customer: “I want to see your manager. You can’t do this right.”

    Me: “Trust me, just let me mix the paint before I get him. He’s likely busy.”

    (I proceed to mix the paint. It turns out perfectly.)

    Customer: *slinks off, defeated*

    Gift Card And Ye Shall Receive

    | Texas, USA | At The Checkout

    (I’ve just finished a week of cashier training for a large retail store. This is my first customer.)

    Me: “Hello, how are you?”

    Customer: “At the end, I have a gift card I want to use. Is that cool?”

    Me: “Sure thing!” *rings up her items* “Your total is $10.97.”

    Customer: “There’s no way that’s my total.”

    Me: “Pardon?”

    Customer: “I said I had a gift card. Add it now.”

    Me: “Maybe I’m misunderstanding…did you want to purchase one and add money to it?”

    Customer: “No! I want to use my gift card to pay for my s***!”

    Me: *slightly panicking* “I apologize. May I swipe it for you?”

    Customer: “Ugh! No! I don’t have it here with me!”

    Me: “Ma’am, you need to have it with—”

    Customer: *throws hands up in the air* “Forget it! I’ll go somewhere where they know what they’re doing!” *leaves without paying for anything*

    Like Her Hearing, Her Cents Comes And Goes

    | Portland, OR, USA | At The Checkout, Money

    Customer: “Hey, I believe I was charged the wrong price for this item. Could you refund it to me?”

    Me: “Oh, of course, ma’am. Let me just see the receipt and I’d be happy to.”

    Customer: “Here it is.”

    (The customer hands me a receipt that is over three feet long and totals over $300.)

    Me: “All right, which did you believe you were over-charged on?”

    Customer: *points out three items*

    Me: “Ma’am, it seems that you were charged an extra two cents for these two items here. Do you really want me to refund you the two pennies?”

    Customer: “YES! And to be sure I want you to return and re-ring my purchase to make sure.”

    Me: “Okay.”

    (20 minutes later, after re-ringing her entire purchase, I let her know that she’ll be getting two pennies back.)

    Customer: “What?! Why did you even do that if it was only two cents?! How stupid can you be?”

    Me: “Um, ma’am, I informed you that you’d only get the two pennies back before I did the transaction.”

    Customer: “No you didn’t! I can’t believe the incompetence of the people working here!”

    (She takes her bag and walks out of the store, yelling obscenities the whole way.)

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