Gift (Of Life) Box

| Canada | At The Checkout, Awesome Workers, Family & Kids

Customer: “Do you guys sell watch gift boxes?”

Co-worker: “Yes we do!” *she pulls one out* “Will this do?”

Customer: “Hmm, no. I need something a bit bigger. I need one large enough to fit a pregnancy test!”

(My co-worker and I are leaning down, looking for a larger gift box. It takes a minute for us to process what she says.)

Co-worker: “Oh! Congratulations!”

Customer: *looking teary-eyed and grinning widely* “Thanks so much! I am so excited!”

(My co-worker found her a box, and gave it to her on the house!)

Purchasing Blood Wine

| Atlanta, GA, USA | At The Checkout, Bizarre, Food & Drink, Underaged

(I see two guys who appear to be in their early 20s approach a self-checkout machine with a case of alcohol. One of them appears to have some tissue in his nose. The other is acting nervous. Given the exchange of money between the two, I suspect a third party purchase.)

Me: “Good evening, gentlemen. I’ll just need to see both of your IDs before I approve the sale.”

(The customer with the item in his nose scowls and turns his nose up at me, revealing the dangling string of a tampon.)

Customer: *angrily* “Why do you need to see his ID? I’m buying it.”

Me: “Sir, it’s the law and store policy that I check the IDs of everyone in the party purchasing alcohol.”

Customer: “I guess I’m not buying this then, since he’s under 21!”

(He storms off, leaving alcohol on counter.)

Customer at the next machine: “What the h*** was that? Did he really just try that? And with a tampon in his nose?”

To Give Credit Where Debit Is Due, Part 3

| NY, USA | At The Checkout, Bad Behavior, Extra Stupid

(Our card readers are different from a lot of other stores. If you swipe a debit card, it asks for a pin number. To use it as credit, the cashier has to push a button on the register. Pushing ‘cancel’ does not change it to credit; it cancels the card, and the customer has to swipe it again. A customer approaches my register with a nearly-full cart.)

Me: “Hello! Did you find everything okay?”

(The customer ignores me, and starts putting items on the counter. I start to scan and bag as usual. However the customer does not remove the bags, and instead continues unloading her cart. Eventually, I have scanned and bagged everything; however all the bags are still sitting on the counter.)

Me: “Your total is—”

(The customer tries to swipe their debit card, cannot do so as the bags are blocking the card reader. Rather than place the bags in the empty cart, she shoves them out of the way, sending two bags to the floor and knocking over a third. After sighing loudly, she puts the bags back on the counter, swipes their card and pushes ‘cancel’ when it asks for a pin.)

Me: “Did you want that as credit?”

Customer: *annoyed* “Yes!”

Me: “Could you swipe your card again, please?”

(The customer grumbles, swipes the card, and immediately pushes cancel again.)

Me: “Could you swipe your card again and not push ‘cancel’ this time, please?”

Customer: “Your stupid card reader isn’t working!”

Me: “Ma’am, pressing ‘cancel’ does not switch it to credit. Swipe your card again and don’t push ‘cancel’.”

(She swipes her card, and pushes ‘cancel’.)

Me: “Sorry, it’s not reading your card. Could you swipe it one more time please?”

(This time, I’m mashing the ‘credit’ button on the register. Fortunately, I manage to get it to switch before the customer hits ‘cancel’ yet again.)

Customer: *sees that it switched to credit* “Why didn’t pushing ‘cancel’ work before?”

Me: “I have no idea.” *completes transaction* “Have a nice day.”

(At this point, the customer finally takes the bags off the counter and puts them in their cart. After they exit, I call my manager over, who witnessed part of the exchange.)

Me: “Can I go on break?”

Manager: “Yep. Take a few extra minutes if you need to.”

Related:
To Give Credit Where Debit Is Due, Part 2

This Employee Isn’t Par For The Course

| Canada | Bad Behavior

(I work at a store that sells clothing for casual wear and work wear. On random occasions, customers mistake our store for the sports store next door. On this day, an elderly lady is just such a customer, as she wants to find something we definitely don’t carry.)

Elderly Customer: *yelling at a male employee* “You d*** kids don’t know anything these days!”

Me: “Excuse me miss, can I help you?”

Elderly Customer: *whirls around, clearly angry* “You! You are too young, too! You won’t know what I’m looking for!”

Me: “If you would just tell me, I’m sure I can help you.”

Elderly customer: “I’m looking for a tam! Do you even know what a tam is?! You don’t! You’re too young!”

(I actually know what a tam is, because my grandfather golfs all the time.)

Me: “A tam is a slouched hat for men to wear while golfing. It has a small bill and a loose cap, and sits on your head like a French beret.”

(I’ve clearly surprised the customer, as she remains silent.)

Me: “Try the store next door, ma’am.”

(I calmly escort her out, all the while, my other coworkers stare. I had a bit of a tough time explaining it to my manager though. I never expected a tam to be something so few people knew of.)

Long Shifts Can Make You Crackers

| Louisville, KY, USA | Awesome Customers, Food & Drink, Theme Of The Month

(I am fairly new at running the fitting room, which consists of answering the phone and unlocking the fitting room doors so people can try on clothes. Today has been particularly stressful as all five lines are ringing, and I have a crowd waiting to try things on. Finally, I get the phones answered and people into the rooms. One woman is waiting for her husband to try on pants.)

Wife: “Long day?”

Me: “Yeah, this is the first time I’ve been alone on the phones at a busy time.”

Wife: “You look a little pale and shaky. Are you feeling okay?”

Me: “I forgot to eat before I came in. When my coworker gets back I get to go on break, though.”

Wife: “Want me to buy you a pack of crackers or something?”

Me: *stunned* “Oh, it’s fine! Thank you so much, but I’m okay!”

(She continues to offer while I decline. Her husband makes the same offer when he comes out, having heard the conversation. I decline again as my coworker comes back. I bought myself something to eat, but I was so touched by their generosity!)

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