Featured Story:
  • Have A Hunch About Why They Want To Munch
    (1,429 thumbs up)
  • February Theme Of The Month: Hazardous Customers!
    Submit your story today!

    Better Bean Nice In Bean Town

    | Boston, MA, USA | Awesome Customers, Bigotry, Food & Drink, Top

    (I am in line at a fast food burrito place in Boston. A rude customer is ordering his burrito and asks for medium salsa, but changes his mind and then blames his mistake on the employee making his order. Note: everyone working here happens to be of some sort of Hispanic background.)

    Rude Customer: “You f***ing idiot! I didn’t order that! I asked for mild! Can you understand any english?! Mild! M-I-L-D! ”

    Employee: “I am very sorry, sir. I will make your order again. Just one minute. ”

    Rude Customer: “Yeah! You are going to make it again! Do you think maybe this time you could get it right you d*** wetback!”

    (The rude customer continues to rant, spouting off various racial slurs. In the middle of his rant, the female customer directly behind him decides she has heard enough and lets him have an earful. Note that the female customer is half the rude customer’s size and about 15 years younger than him.)

    Young Female Customer: “Okay, I don’t really know what your problem is. First of all, just for the record, you were the one who made the mistake. I saw you and heard you. Second, he just said he would make you a new one. Its a burrito. Just chill out. I don’t know who raised you, but where I come from people tend to be brought up to show a little more respect. Instead of being mad right now, I would be embarrassed at my poor behavior if I were in your shoes. My younger brothers have better manners than you. Get a grip! You didn’t have to be so rude. He would have offered to remake it for you without the temper tantrum. Just get your food, and leave this guy alone.” *smiles at the employee behind the counter*

    Rude Customer: “Mind your own business!”

    (The rude customer gets in her face and calls her all sorts of names. When she ignores him, he gets angrier and looks like he might push her. Before he can, however, a cop directly in line behind me speaks up.)

    Cop: “Hey buddy! If I see you get any closer to her or raise your voice to her one more time, I’ll kick your punk a** right out of here, with or without your d*** burrito! Cool it! Now!”

    Rude Customer: “I’d like to see you try! You can’t do that!”

    (The cop takes a few steps forward, gets in the jerk’s face, and in a thick Boston accent says…)

    Cop: “You just f***in’ watch me.”

    (The jerk shuts up, pays for his stuff and practically runs out. The cop takes his place in line and bought that young female customer her burrito. This was like straight out of a movie or something!)

    Count On This Customer To Be Considerate For A Change

    , | Omaha, NE, USA | Math & Science, Money

    (A woman in her thirties comes in with her young daughter, and they order two meals to go. The total is just over $18 and she hands me a twenty.)

    Me: “Out of twenty?”

    Customer: “Oh! Oh! I have the change. Is that okay? Do you want the change? Is it okay if I give you the change? Will it mess you up? Will you have to re-ring it?”

    Me: “No, it’s fine. Thanks.”

    Customer: “Are you sure? It won’t mess up the till?”

    Me: “No. Actually, we have no way to enter in how much customers give us. We just have to use math to figure it out!”

    Customer: “Really? Oh my gosh. There’s really no way to figure it out?”

    Me: “Nothing but counting.” *I hand her the change* “There you go. That’ll be right out.”

    Customer: *in awe* “Wow!”

    They’ll Always Be (Baby) Back For More

    | Glendale Heights, IL, USA | Extra Stupid, Food & Drink

    (A customer has just given me her order for a full-slab of ribs. She seems nice and even-tempered until this moment.)

    Customer: “That’s to go, and I want to talk to your manager!”

    (I call over the manager.)

    Manager: “Yes, how may I help you?”

    Customer: “Last time I came here, I ordered your ribs and they were absolutely DISGUSTING! There was barely ANY sauce and they were cold and gross!”

    Manager: “Did you contact us? We could have given you customer credit.”

    Customer: “NO! Why would I EVER want to come back?!” *pays for her ribs and storms off*

    It Pays To Be Patient, Part 5

    | Tennessee, USA | Awesome Customers, Food & Drink

    (After visiting an out-of-state friend, I’m taking the bus back to my home. On the way back, the bus stops in Tennessee, and I take the opportunity to grab a bite to eat at the bus stations diner. Going to the counter, I realize that the current customer is really going at it with the poor girl behind the register, who seems to have some sort of mental disability, and is having a very hard time understanding the woman’s order.)

    Employee: “So, that was… cheese fries and—”

    Customer: “Are you deaf?! I said a hot dog. A hot dog!”

    Employee: “Yes, a hot dog, ma’am. Are you still wanting the cheese fries that you—”

    Customer: “Why the f*** do you keep bringing up cheese fries! I never f***ing said anything about cheese fries!”

    (The poor employee looks close to tears at this point, and people surrounding the counter are starting to stare.)

    Employee: “Yes, ma’am, I understand. I’m sorry for my misunderstanding.”

    Customer: *sighs* “Honestly, the standards of these places…”

    (The customer steps to the side, muttering to herself, and I place my order. I speak calmly and make sure to apologize for how the previous customer has treated the employee. While I’m still waiting for my food, the annoyed customer’s meal comes up. Coming back to the counter, she takes one look and it’s obvious something is wrong.)

    Customer: “Where are my godd*** cheese fries?! Are you really that stupid?!”

    Employee: “Ma’am… I thought… I’ll get them for you ma’am.”

    (While the customer is still waiting on the cheese fries that she clearly did not order, she turns to me to complain.)

    Customer: “Can you believe these people? I’ve been on a bus for four hours and I can only be treated this well? Honestly, did you see that? Is she stupid?”

    Me: “Yes ma’am, I did see that, and I don’t think she’s stupid. She treated you with more respect than I think you’ve treated anyone your entire life. You’ve been on a bus for four hours? She’s been working this job, dealing with people like you for a while now. I think we know who’s better off.”

    (My food comes up, and I collect it.)

    Me: *to the employee* “Thank you!”

    Employee: *gives me a small smile*

    (After this, the customer just stood there and stared, embarrassed. Thankfully, I didn’t see her again before left. And to top it off, I got a free drink!)

    Related:
    It Pays To Be Patient, Part 4
    It Pays To Be Patient, Part 3
    It Pays To Be Patient, Part 2
    It Pays To Be Patient

    Always Handle Grown Ups With Kid Gloves, Part 2

    | Toronto, Canada | Food & Drink

    (I am serving at a very busy restaurant downtown with a very large patio. Outside the patio entrance, there is a big red stop sign that reads, “Please wait to be seated”. Two customers, in their late 20s walk past the sign and rudely ignore the hostess’ calls to stop. They sit down at a dirty table. I walk up to the table and start stacking the empty glasses from previous guests.)

    Me: “Hello—”

    Customer: “REAL NICE! We came here for a nice lunch and have to sit at a dirty table?! Unbelievable!”

    Me: “Sorry about that, folks. We’re really busy and the guests from this table just left less than a minute ago. Let me take care of that for—”

    Customer: “Is that supposed to be some kind of excuse?! How hard is your job, really?! What a joke! You’d think you people would have some kind of system to address these things!”

    Me: “Again, I’m very sorry. Normally we clean a table before the next guest is seated by our hostess, but you seem to have seated yourself so let me take care of that for—“

    Customer: “Who?! That rude little girl that yelled at us on the way in?!”

    (At this point I’m holding a stack four or five pint glasses in one hand, a billfold from the last table in the other, four menus under my arm, and trying to keep table 44’s apps and drink order in my head.)

    Me: “Ma’am, she didn’t yell at you. She plainly said, ‘Excuse me’ to try and get your attention.”

    Customer: *scoffs and YANKS the menus out from under my arm*

    Me: “Ma’am, it’s not exactly polite walk past the sign, ignore the host, and be upset that YOU sat yourself at a dirty table.”

    Customer: “Sign? What sign?!”

    Me: “The big one at the front that says, ‘Please wait to be seated.'”

    Customer: “Yeah, well what if I told you I can’t read? Huh? Then what?!”

    Me: “Well, that’s why it’s red and shaped like an octagon so you’ll associate it with ‘Stop.'”

    Customer: *smugly* “Yeah?! Well, maybe I’m color blind too!”

    Me: “Well then, sweetie, it sounds like you’re gonna have a really tough time with our menu.”

    (I walk away before she has a chance to respond. I eventually circle back to their table with two kiddie paper coloring menus and crayons. A few minutes later, they are gone but have scrawled a note on the back of the kiddie menu. This is exactly what it said:)

    Customer’s Note: “YOUR A A**HOLL WERER NEVER COMMING BACK AGAN”

    (It was also followed by a very crude scribble that a coworker and I later concluded had to be an attempt to draw male genitalia.)

    Related:
    Always Handle Grown Ups With Kid Gloves

    Page 98/241First...96979899100...Last